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- Tasks: Lead and enhance supporter experience strategies to inspire and engage our community.
- Company: Join London’s Air Ambulance Charity, making a real difference in lives across the city.
- Benefits: Be part of a mission-driven team with opportunities for personal and professional growth.
- Why this job: Shape the future of supporter engagement and make a lasting impact on our charity's mission.
- Qualifications: Experience in supporter care, fundraising compliance, and a passion for driving change.
- Other info: Dynamic role with a chance to influence and innovate in a supportive environment.
The predicted salary is between 36000 - 60000 £ per year.
Our vision is to bring hope to every one of our patients across London, when they need us most, where they need us most. Our mission is to use everything we know, our specialist skills and unmatched experience to save lives and ensure the best outcomes for every one of our patients and their families. We’re a charity that works alongside the NHS and our life-saving service is made possible by our supporters.
This is an exciting time to join London’s Air Ambulance Charity. In early 2025, we launched our new 15-year strategy, setting the direction for the service to our 50th anniversary in 2039. This strategy gives us the opportunity to tell the unique story of the service – we see more incidents requiring life-saving care at the scene than any other air ambulance service. London brings unique challenges and our new strategy requires us to tell a broader story of what we do and the impact we have.
Alongside this, we’ve developed an ambitious Engagement Strategy to put the people of London at the heart of our fundraising and marketing. This is an incredible opportunity for a supporter experience expert to develop and oversee our approach to supporter experience, supporter care, and fundraising compliance and risk.
The Head of Supporter Experience will lead the early-stage delivery of our supporter experience strategy, ensuring every interaction with the charity is meaningful, consistent and inspiring. This role will oversee supporter care, fundraising compliance, Gift Aid management and directorate risk management, embedding a culture of excellence and supporter-centricity across the organisation.
We’re at the very early stages of embedding a culture of supporter experience and in a period of change – transitioning to a new CRM (Dynamics) and implementing Customer Insights Journeys. We have a major opportunity to improve how we do things as a result of this investment in technology, and this role has a real chance to make their mark on setting the foundations for how we deliver supporter experience.
As a member of the Fundraising and Marketing Management Team, you'll champion the supporter perspective, ensuring that our processes, systems and communications deliver exceptional experiences that deepen loyalty, retention and lifetime value.
You’ll be a strategic and passionate leader who can see the big picture and inspire others to deliver it. You’ll combine a clear vision for exceptional supporter experience with determination and process thinking to make it a reality, ensuring every interaction strengthens our supporters’ connection to the charity. With a collaborative and innovative mindset, you’ll champion insight-led approaches, embedding a culture where supporters are at the heart of everything we do. This is a role for someone who thrives on driving change, influencing at all levels and delivering measurable impact - helping us achieve our mission to bring hope to every one of our patients.
Head of Supporter Experience (Maternity Cover) in London employer: London's Air Ambulance Charity
Contact Detail:
London's Air Ambulance Charity Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Supporter Experience (Maternity Cover) in London
✨Tip Number 1
Network like a pro! Reach out to people in the charity sector, especially those connected to London’s Air Ambulance. Attend events, join relevant online groups, and don’t be shy about asking for informational interviews. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show your passion for supporter experience! When you get the chance to chat with potential employers, share your ideas on how to enhance supporter care and engagement. This will demonstrate that you’re not just looking for a job, but that you genuinely care about making a difference.
✨Tip Number 3
Prepare for interviews by researching the charity’s recent initiatives and their new strategy. Be ready to discuss how your skills can help them achieve their goals, especially in embedding a culture of supporter-centricity. Tailor your responses to show you understand their mission and vision.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team and contributing to their life-saving mission. Let’s make a difference together!
We think you need these skills to ace Head of Supporter Experience (Maternity Cover) in London
Some tips for your application 🫡
Know Your Audience: Before you start writing, take a moment to understand who we are and what we do. Tailor your application to reflect our mission of bringing hope to patients across London. Show us how your experience aligns with our vision!
Be Authentic: We want to hear your unique voice! Don’t be afraid to let your personality shine through in your application. Share your passion for supporter experience and how you can contribute to our charity's goals.
Highlight Relevant Experience: Make sure to showcase your previous roles and achievements that relate to supporter care and fundraising compliance. We’re looking for someone who can hit the ground running, so give us examples of how you've made an impact in similar positions.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity. Plus, it’s super easy!
How to prepare for a job interview at London's Air Ambulance Charity
✨Know the Mission Inside Out
Before your interview, make sure you fully understand the charity's mission and vision. Familiarise yourself with their recent strategies and how they aim to improve supporter experience. This will not only show your genuine interest but also help you align your answers with their goals.
✨Showcase Your Leadership Skills
As a Head of Supporter Experience, you'll need to demonstrate strong leadership capabilities. Prepare examples from your past experiences where you've successfully led teams or projects, particularly in areas related to supporter care or fundraising compliance. Be ready to discuss how you can inspire others to embrace a supporter-centric culture.
✨Emphasise Your Strategic Thinking
This role requires a strategic mindset, so be prepared to discuss how you approach problem-solving and decision-making. Think about times when you've implemented new processes or technologies that improved user experience. Highlight your ability to see the bigger picture while managing the details.
✨Prepare Insight-Led Questions
During the interview, ask insightful questions that reflect your understanding of the charity's current challenges and opportunities. Inquire about their plans for the new CRM and how they envision enhancing supporter engagement. This shows you're not just interested in the role, but also in contributing to their long-term success.
