Marketing Coordinator

Contract: 32 hours per week (4 days). 1 year contract, renewal subject to funding.

Location: Remote and at the London LGBTQ+ Community Centre.

Reports to: Communications and Marketing Manager.

Key contacts: Communications and Marketing Manager, Events and Outreach Lead, Centre Manager.

Interviews will take place the week commencing Monday 11 May. The successful candidate will ideally start in late May 2026, but we understand notice periods may need to be worked. Don’t let this discourage you from applying!

About the London LGBTQ+ Community Centre:

The London LGBTQ+ Community Centre is an award-winning charity launched by a team of volunteers in 2017. Our mission is to provide London with a sober, intersectional, intergenerational, community centre and café where all LGBTQ+ people feel welcome and supported, can build connections, and flourish. Our vision is for a more connected, belonging and thriving LGBTQ+ community in London.

Overview of the role:

• Event marketing: Promote our programme of community-led events at the Centre – an exciting mix of LGBTQ+ meetups and socials, wellbeing sessions, healthcare drop-ins, arts and crafts, sports classes and a wide range of workshops.
• Community customer service: Manage our digital enquiries both on email and social media.
• Digital content and social media: Manage all event marketing, including on social media and Eventbrite, create our weekly newsletter and design social media assets and content to advertise events.

Key responsibilities and duties:

• Event marketing: Creating and updating event pages via Eventbrite; Communication with event facilitators about marketing for their events; Collaborating with event facilitators to create marketing materials (i.e IG Reels) to promote events.
• Community customer service: Managing our public email inbox and responding to queries from the community; Responding to queries from the community via DMs and comments.
• Social media management: Scheduling and posting content on our main social media accounts (Instagram, Facebook, LinkedIn); Keeping up-to-date with new changes to social media channels and trends to inform our content.
• Content creation: Writing copy for a wide range of platforms (online and print); Creating graphics for social media and emails in Canva; Designing print marketing materials; Filming and editing social media content at the Centre.
• Email newsletter management: Creating our weekly email newsletter via Mailchimp; Working alongside our Communications and Marketing Manager to develop new content.
• Tracking and reporting: Recording analytics across all our platforms to inform our content; Through analytics review, recommend ideas to develop our communications strategy.
• CRM: Using our Beacon CRM to manage facilitator relationships and event details; Utilise CRM and Mailchimp integration; Ensure contacts and information are kept up to date.
• Ad-hoc responsibilities as and where required.

You will be required to work 4 days per week. Ideally, this will include Tuesdays, Wednesdays and Thursdays.

Despite being a young, small organisation, we are working hard to create a workplace where everyone feels supported to perform at their best. We currently offer the following benefits:

• Holiday allowance of 28 days (pro-rata), increasing yearly after two years of service.
• Employer pension contribution of 3%.
• Access to an employee helpline to help you deal with personal or professional concerns.
• A holistic wellbeing package.
• DBS funded by employer.
• Ongoing training opportunities to support with career development, including annual learning and development opportunities shaped to your needs.
• Being part of a small organisation where you can really see your impact.
• Working alongside a range of other LGBT+ organisations.

Is this role for you?

We are looking for someone with at least 2 years of experience in communications and marketing, who is comfortable managing multiple deadlines and responsibilities with a keen eye for detail and passion for LGBTQ+ communities.

Professional experience:

• A minimum of 2 years of professional experience in communications and marketing.
• Experience managing social media accounts including Instagram, TikTok and/or Facebook.
• Experience managing an email newsletter (i.e MailChimp).
• Experience using Eventbrite or a similar platform.
• Writing engaging and accessible copy for different platforms (i.e. social media, website, print) and audiences.
• Experience responding to community and/or customer queries online.
• Designing social media graphics for different platforms and audiences (i.e. Canva).
• Designing print materials (i.e. banners, posters, reports).
• Filming and editing social media videos (i.e. IG Reels, YouTube Shorts, TikToks).
• Tracking analytics and key performance indicators (KPIs).
• Experience telling the stories of multiple marginalised communities with kindness at its core.
• Customer service experience, in a community or charity of LGBTQ+ context.
• Experience working with a CRM (we use Beacon).
• Someone who feels comfortable managing multiple tasks and timelines, with skills in priority management.
• Commitment to equality, civil rights, and LGBTQ+ rights.
• An engaging, passionate, energetic human.
• Knowledge of the charity sector in general and the LGBTQ+ community in particular.
• Experience working with communities in general and the LGBTQ+ in particular.
• Excellent interpersonal skills.
• Someone who can work well both independently and in a team environment.

We particularly welcome applications from trans, non-binary and POC candidates. We are a disability positive employer and we welcome the opportunity to provide reasonable adjustments as defined by the Equality Act 2010 during the interview process and upon appointment.

This role has been supported by The National Lottery’s Community Fund.