Operations Manager in London

Contract: 16 hours per week (2 days). 1 year contract, subject to renewal funding.

Location: Remote and at the London LGBTQ+ Community Centre

Salary: £42,436.00 per annum, pro-rata

Reports to: Chief Executive

Direct reports: Centre Manager, Events and Outreach Lead, HR Contractor, Mental Health Contractor

About the London LGBTQ+ Community Centre

The London LGBTQ+ Community Centre is an award-winning charity launched by a team of volunteers in 2017. In December 2021 we opened our first physical space in London’s Bankside. Our mission is to provide London with a sober, intersectional, intergenerational, community centre and café where all LGBTQ+ people feel welcome and supported, can build connections, and flourish. Our vision is for a more connected, belonging and thriving LGBTQ+ community in London.

Overall purpose of the role

The Operations Manager will fill a big gap in our current team structure. They will focus on managing all operational tasks and processes, including the running of our physical space, safeguarding, HR and IT. This is a new role for the organisation and is being introduced at a crucial time of growth and change. The Operations Manager will play a key leadership role in the expansion of the Centre, as we prepare to open a second location at Chroma in Bankside Yards in early 2026.

Key responsibilities and duties

• Oversees and manages all aspects of daily operations of our physical space and the overall Charity
• Ensures the Centre is compliant with our governing obligations by updating existing and creating new policies
• Owns the operational budget to guarantee that activities are meeting the forecast
• Acts as our Designated Safeguarding Lead
• Ensures incidents are properly recorded and reports to the Board on a quarterly basis
• Designs and implements new systems and procedures as new, often nuanced, issues and situations arise
• Trains the wider team to ensure that everyone understands how to deal with safeguarding issues
• Leads our HR function, liaising with our HR Contractor to schedule and supervise their tasks
• Leads all recruitment processes, from preparing timelines to creating job descriptions and managing the promotions process
• Identifies areas for improvement in workflows, procedures, and systems to enhance efficiency and productivity
• Supports our Chief Executive in designing our operational strategy, as well as with budgeting and forecasting
• Represents the Centre at events and delivers public speaking opportunities

Person specification

• Proven experience in an operational management role, ideally in the charity sector (3+ years)
• Knowledge of operational procedures and best practices
• Strong knowledge of the ins and outs of running a public space
• Deep knowledge of safeguarding in similar organisations or community settings
• Experience in human resources and people’s management
• Familiar with CRM systems
• Good business acumen
• Strong time management and organisational skills
• High level of integrity and ability to manage confidential data
• Experience working independently in a part-time or remote role
• Strong attention to detail and a rigorous, methodical approach to work
• Enthusiastic, proactive, and solutions-focused
• Reliable and accountable, with a commitment to high standards
• Excellent written and verbal communication skills
• Commitment to equality, civil rights, and LGBTQ+ rights

Please add the following information to the subject line: Operations Manager Application. We particularly welcome applications from trans, non-binary and POC candidates. We are a disability positive employer and we welcome the opportunity to provide reasonable adjustments as defined by the Equality Act 2010 during the interview process and upon appointment.