At a Glance
- Tasks: Provide advanced L2/L3 IT support and improve technology services across multiple sites.
- Company: Join LondonEnergy, a leader in waste management and environmental sustainability.
- Benefits: Enjoy a competitive salary, private medical insurance, pension scheme, and generous annual leave.
- Other info: Dynamic role with opportunities for continuous improvement and professional growth.
- Why this job: Make a real impact on the environment while advancing your IT career.
- Qualifications: 5+ years of L2/L3 IT support experience and strong knowledge of Microsoft technologies.
The predicted salary is between 49500 - 60500 £ per year.
About LondonEnergy: LondonEnergy operates the second largest waste contract in the UK, handling and processing nearly 750,000 tonnes of London's waste every year. We have a dedicated team of people working across our various North London sites, making a positive difference to the environment and the local community. By processing household waste at our facility, we produce enough waste from energy to power 80,000 homes every year and recycle 70% of items through our Reuse and Recycling Centres.
About the role: We are looking for an experienced and technically capable IT Service Delivery Engineer to provide advanced L2 and L3 technical support across LondonEnergy's corporate, operational and multi-site technology environment. The role combines hands-on troubleshooting with service ownership, user support, cyber-aware operations, vendor coordination and continuous improvement. You will act as a senior technical escalation point, taking ownership of complex incidents through to resolution and supporting a broad range of technologies including Microsoft 365, Microsoft Entra ID, Intune, endpoint management, networking, business applications, CCTV, access control and operational technology. The role will involve working across LondonEnergy sites and supporting both technical and non-technical colleagues. You will also contribute to IT service improvements, technical documentation, ITSM processes, cyber security activities and technology projects, while working closely with internal teams and third-party suppliers.
Responsibilities
- L2/L3 Service Delivery & ITSM: Act as a senior escalation point for complex technical incidents, providing L2/L3 support across end-user computing, Microsoft 365, identity, networking, applications and operational systems, while managing incidents, requests, changes and problems through HaloITSM.
- Microsoft 365 & Identity: Administer and support Microsoft 365 services including Exchange Online, Teams, SharePoint and OneDrive, alongside Microsoft Entra ID, MFA, access controls and user lifecycle activities.
- Endpoint & Infrastructure Support: Manage and support Windows endpoints, Microsoft Intune, Autopilot, device compliance, application deployment and hardware, while providing technical troubleshooting across networks, VPN, Wi-Fi, DNS, DHCP and connectivity services.
- Operational Technology & Site Support: Provide practical technical support across LondonEnergy sites for CCTV, access control, ANPR, body-worn cameras, gate systems, shared operational PCs and other business-critical technology.
- Cyber Security & Compliance: Support day-to-day cyber security operations including security alert investigation, endpoint protection, application control, vulnerability remediation, secure access practices and evidence gathering for audits and assurance activities.
- Vendor, Asset & Service Management: Coordinate third-party suppliers, support cases, quotes, purchase orders, warranties and equipment requirements, while maintaining accurate asset, licence and support records.
- Leadership & Continuous Improvement: Provide technical mentoring and knowledge sharing, maintain technical documentation and procedures, identify opportunities for automation and service improvement, and contribute to IT, infrastructure, security and technology projects.
Experience
- 5+ years' experience providing L2/L3 IT support within a complex, hybrid, multi-site or operational environment, with experience acting as a senior technical escalation point.
- Strong experience supporting and administering Microsoft 365, including Exchange Online, Teams, SharePoint, OneDrive and Microsoft Entra ID, with knowledge of MFA and access control.
- Experience with Microsoft Intune, Autopilot, Windows endpoint management and application deployment, alongside good knowledge of networking fundamentals including DNS, DHCP, VPN, Wi-Fi and connectivity troubleshooting.
- Experience using HaloITSM or a comparable ITSM platform to manage incidents, service requests, changes, problems, SLA performance and knowledge records.
- Experience supporting cyber security operations, endpoint protection, application control, vulnerability remediation and secure access practices.
- Experience supporting business-critical or operational technology is desirable, including CCTV, access control, ANPR, body-worn camera systems, D365, UniFlow or similar systems.
Communication & Approach: Strong problem-solving, communication and organisational skills, with the ability to work independently, document technical actions clearly and communicate effectively with technical and non-technical stakeholders.
Benefits: Private Medical & Life Insurance, Company Pension Scheme, Annual Leave Package, Employee Recognition Scheme, Access to Employee Assistance Programme (EAP) and many more benefits.
IT Infrastructure & Cloud Engineer (2nd/3rd Line) employer: LondonEnergy
LondonEnergy is an exceptional employer that prioritises the well-being and development of its staff in a dynamic and supportive work environment. Located in Edmonton, North London, employees benefit from comprehensive training opportunities, including specialised vehicle operation, and enjoy a culture that values teamwork and safety. With flexible working patterns and the potential for overtime, this role offers a rewarding career path for those looking to make a meaningful impact in their community.
StudySmarter Expert Advice🤫
We think this is how you could land IT Infrastructure & Cloud Engineer (2nd/3rd Line)
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what LondonEnergy values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges LondonEnergy might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at LondonEnergy!
✨Direct Apply to LondonEnergy
Let's not forget to apply directly through the LondonEnergy website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Infrastructure & Cloud Engineer (2nd/3rd Line)
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at LondonEnergy.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at LondonEnergy. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at LondonEnergy
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
