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- Tasks: Support and enhance IT infrastructure and cloud services for a greener future.
- Company: Join LondonEnergy, a leader in waste management and sustainability.
- Benefits: Enjoy private medical insurance, pension scheme, and generous annual leave.
- Why this job: Make a real impact on the environment while advancing your IT career.
- Qualifications: Experience in IT infrastructure, cloud engineering, and Microsoft 365 administration required.
- Other info: Be part of a diverse team supporting over 480 users across London.
The predicted salary is between 35000 - 35000 £ per year.
Type: Full Time, Permanent
Salary: £35,000
Location: London Energy EcoPark, Edmonton
About LondonEnergy
LondonEnergy operates the second largest waste contract in the UK, handling and processing nearly 750,000 tonnes of London's waste every year. We have a dedicated team of people working across our various North London sites, making a positive difference to the environment and the local community. By processing household waste at our facility, we produce enough waste from energy to power 80,000 homes every year and recycle 70% of items through our Reuse and Recycling Centres.
About the role
You will be responsible for 2nd and 3rd level IT Infrastructure and Cloud engineer duties. Responsible for the design, implementation, operation, and continuous improvement of on-premises and cloud infrastructure services. The role ensures high availability, security, resilience, and cost efficiency across multi-cloud environments, supporting business-critical systems and digital transformation initiatives. As part of a diverse IT team, you will be supporting over 480 users across all sites in London.
Responsibilities
- Day to day, you will be working within the ITIL V4 Framework, ensuring IT policies, procedures, and processes are followed.
- Deliver 2nd and 3rd line support for cloud and on-prem infrastructure, ensuring high availability, performance, and resilience.
- Design, implement, and maintain hybrid infrastructure across VMware and Microsoft Azure environments.
- Administer Microsoft 365 services including Exchange Online, SharePoint, OneDrive, and Teams.
- Manage identity and access controls using Active Directory and Azure AD (Entra ID), including MFA and Conditional Access.
- Monitor, troubleshoot, and resolve infrastructure, network, and security incidents, acting as an escalation point.
- Implement and maintain security controls, patching, and compliance aligned with ISO 27001, NCSC, and Cyber Essentials.
- Support IT projects, cloud migrations, and system upgrades, ensuring delivery within agreed timelines and standards.
Requirements
- Strong experience in IT infrastructure and cloud engineering within hybrid environments.
- In-depth knowledge of Microsoft Azure, Windows Server (2019+), and VMware platforms.
- Proven expertise in Microsoft 365 administration and support.
- Solid understanding of networking concepts including TCP/IP, DNS, VPNs, and firewalls.
- Experience with security tools such as EDR/antivirus, email security, and access control systems.
- Proficiency in troubleshooting, incident management, and working within ITIL-aligned environments.
- Experience with automation, scripting (e.g., PowerShell), and continuous service improvement practices.
Benefits
- Private Medical & Life Insurance
- Company Pension Scheme
- Annual Leave Package
- Employee Recognition Scheme
- Access to Employee Assistance Programme (EAP)
- Many more benefits
Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert early.
IT Infrastructure & Cloud Engineer (2nd/3rd Line) employer: LondonEnergy
Contact Detail:
LondonEnergy Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Infrastructure & Cloud Engineer (2nd/3rd Line)
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend meetups, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Show off your skills! Create a portfolio or GitHub repository showcasing your projects and achievements in IT infrastructure and cloud engineering. This gives potential employers a tangible look at what you can do.
✨Tip Number 3
Prepare for interviews by practising common technical questions and scenarios related to 2nd and 3rd line support. Be ready to discuss your experience with Microsoft Azure, VMware, and incident management.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace IT Infrastructure & Cloud Engineer (2nd/3rd Line)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IT Infrastructure & Cloud Engineer role. Highlight your experience with hybrid environments, Microsoft Azure, and any relevant projects you've worked on. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you a great fit. Don’t forget to mention your experience with ITIL and cloud migrations – we love that stuff!
Show Off Your Technical Skills: When filling out your application, be sure to showcase your technical skills clearly. Mention your proficiency in Microsoft 365, VMware, and any scripting languages like PowerShell. We’re keen to see how you can contribute to our team!
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to keep track of your application status. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at LondonEnergy
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of IT infrastructure and cloud engineering, especially around Microsoft Azure and VMware. Be ready to discuss specific projects you've worked on and how you tackled challenges in hybrid environments.
✨Showcase Your Problem-Solving Skills
Prepare to share examples of how you've resolved complex incidents or improved processes in previous roles. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your troubleshooting expertise.
✨Familiarise Yourself with ITIL V4
Since the role involves working within the ITIL V4 framework, it’s crucial to understand its principles. Be prepared to discuss how you've applied ITIL practices in your past experiences, particularly in incident management and service improvement.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions that show your interest in the company and the role. Inquire about their current IT projects, cloud migration strategies, or how they ensure compliance with security standards like ISO 27001.