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- Tasks: Lead retail operations, drive sales, and promote sustainability in a dynamic environment.
- Company: Join LondonEnergy, a leader in waste management and environmental responsibility.
- Benefits: Enjoy private medical insurance, life insurance, pension scheme, and generous annual leave.
- Why this job: Make a real impact on the environment while developing your leadership skills.
- Qualifications: Supervisory experience and a passion for sustainability and customer service.
- Other info: Be part of a team that values creativity, teamwork, and community engagement.
The predicted salary is between 20400 - 40800 £ per year.
Type: Full Time, Permanent
Salary: £34,****** + 7.5% Shift Allowance
Location: Various Sites, North / East London
About LondonEnergy: LondonEnergy operates the second largest waste contract in the UK, handling and processing nearly 750,000 tonnes of London's waste every year. We have a dedicated team of people working across our various North London sites, making a positive difference to the environment and the local community. By processing household waste at our facility, we produce enough waste from energy to power 80,000 homes every year and recycle 70% of items through our Reuse and Recycling Centres.
About the Role: As a Retail Supervisor, you will lead the day-to-day operation of our ReUse retail outlets, driving in-store and online sales while maintaining high standards of customer service, presentation, and compliance with health, safety, and environmental regulations. You will actively promote the value of donated goods, using creative merchandising and online platforms to maximise sales, keep reusable items in circulation and out of waste streams. You'll support and motivate volunteers, fostering a positive, inclusive environment where sustainability and teamwork are at the heart of everything you do. We are looking for someone genuinely passionate about re-use, upcycling, and environmental responsibility. If you are driven by purpose, enjoy working in a dynamic retail environment, and want to make a tangible difference through re-use and sustainability, we would love to hear from you.
Responsible for the following LondonEnergy ReUse Shops: Kings Road ReUse Shop, E4 Eco Park ReUse Shop, N18 Barrowell Green ReUse Shop, N21
Responsibilities:
- Ensure full compliance with Health Safety, Environmental Agency regulations (including POPs and fire safety for upholstered furniture), electrical testing (PAT), and safe working practices across the ReUse Network.
- Maintain accurate compliance documentation, conduct regular audits, monitor staff competence, and drive continuous improvement in safety and operational standards.
- Oversee the day-to-day operation of ReUse shops and online platforms, ensuring consistent processes, high presentation standards, strong merchandising, and excellent customer service.
- Manage staffing coordination, rotas, and cross-site cover, working with Area Supervisors to maintain service continuity and efficient transport and distribution of goods.
- Lead and supervise online sales activity (e.g. eBay), monitoring performance, ensuring quality control and compliance, and producing regular performance reports.
- Oversee financial and administrative procedures including cash handling, till reconciliation, pricing, returns, refunds, stock approvals, and dispatch/collection processes.
- Provide effective line management and support to Team Members, Multi-Skilled Team Members, and volunteers — delivering training, performance management, team briefings, and promoting a strong culture of safety, sustainability, and customer engagement.
Requirements:
- Good working knowledge of Health Safety requirements, with the ability to oversee compliance processes and conduct audits (IOSH desirable).
- Proven supervisory experience, with the ability to lead, mentor, and develop multi-skilled teams or volunteers across multiple sites.
- Strong organisational skills with the ability to work independently, use initiative, manage changing priorities, and coordinate staffing and stock movement effectively.
- Excellent communication and customer service skills, with strong interpersonal ability to engage colleagues, volunteers, and customers.
- Experience analysing operational issues and implementing practical improvements to enhance efficiency and performance.
- Strong merchandising skills, with experience creating engaging, high-impact displays and managing e-commerce platforms and online sales processes.
- A genuine passion for reUse, upcycling, sustainability, and environmental responsibility; knowledge of waste, recycling, POPs, EA regulations, and PAT testing processes is desirable.
Benefits:
- Private Medical
- Life Insurance
- Company Pension Scheme
- Annual Leave Package
- Employee Recognition Scheme
- Access to Employee Assistance Programme (EAP)
- Many more benefits
Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert early.
Retail Supervisor in England employer: LondonEnergy
Contact Detail:
LondonEnergy Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Supervisor in England
✨Tip Number 1
Get to know the company! Research LondonEnergy and its values. When you walk into that interview, show us you’re not just another candidate but someone who genuinely cares about sustainability and re-use. It’ll make a huge difference!
✨Tip Number 2
Practice your pitch! Be ready to talk about your experience in retail supervision and how you’ve led teams before. We want to hear about your successes and how you can bring that energy to our ReUse shops.
✨Tip Number 3
Show off your creativity! Think about how you can use merchandising to boost sales. Bring some ideas to the table during your interview – we love candidates who think outside the box and can engage customers effectively.
✨Tip Number 4
Don’t forget to ask questions! This is your chance to find out more about the role and the team. Show us you’re interested and invested in making a positive impact at LondonEnergy. And remember, apply through our website for the best chance!
We think you need these skills to ace Retail Supervisor in England
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience that match the Retail Supervisor role. Highlight your supervisory experience, customer service skills, and any relevant knowledge of health and safety regulations.
Craft a Compelling Cover Letter: Your cover letter is your chance to show us your passion for re-use and sustainability. Share specific examples of how you've made a difference in previous roles and why you're excited about joining LondonEnergy.
Showcase Your Teamwork Skills: Since you'll be leading a team and working with volunteers, it's important to demonstrate your ability to foster a positive environment. Mention any experiences where you've successfully motivated or trained others.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of being noticed. It’s the quickest way for us to receive your application and get the ball rolling on your journey with us!
How to prepare for a job interview at LondonEnergy
✨Know Your Stuff
Make sure you brush up on your knowledge of health and safety regulations, especially those relevant to retail and waste management. Familiarise yourself with the specific compliance processes mentioned in the job description, as this will show that you're serious about the role and understand its responsibilities.
✨Show Your Passion
This role is all about sustainability and re-use, so be prepared to share your personal experiences or projects related to upcycling or environmental responsibility. Demonstrating genuine enthusiasm for these topics can set you apart from other candidates.
✨Prepare for Scenario Questions
Expect questions that assess your supervisory skills and how you handle challenges. Think of examples where you've led a team, resolved conflicts, or improved operational efficiency. Use the STAR method (Situation, Task, Action, Result) to structure your answers clearly.
✨Engage with the Interviewers
Remember, interviews are a two-way street! Prepare thoughtful questions about the company culture, team dynamics, and their approach to sustainability. This not only shows your interest but also helps you gauge if the company aligns with your values.