At a Glance
- Tasks: Provide excellent customer service and support daily shop operations.
- Company: Join the vibrant London Bike Studio, a hub for cycling enthusiasts.
- Benefits: Enjoy staff discounts, community events, and a friendly work environment.
- Other info: Great opportunity to engage with the local cycling community.
- Why this job: Be part of a passionate team and help customers find their perfect ride.
- Qualifications: Friendly, organised, and have a keen interest in cycling.
The predicted salary is between 28000 - 28000 £ per year.
Join as a London Bike Studio Member Today—Enjoy 10% Off Classes & Parts Plus Exclusive Member-Only Offers!
Location: Stoke Newington, London
Company: London Bike Studio
Reports to: Retail Manager
Position: Full-time £28,000
About London Bike Studio
London Bike Studio is an independent bike shop and workshop in Stoke Newington, North London. What started as a small garage workshop has grown into a busy cycling hub serving commuters, everyday riders, and enthusiasts. We have an excellent reputation for outstanding customer service, a great workshop, and the best dog in town.
We’re looking for a Sales Assistant to join the team and help create a welcoming, organised and professional experience for everyone who walks into the shop. This is a front-of-house role, focused on customer service, retail sales and supporting the day-to-day running of the shop floor. You’ll work closely with the Retail Manager and workshop team to make sure customers receive great service from the moment they arrive.
The role is ideal for someone who enjoys working with people, can close sales, has an interest in bikes, and takes pride in keeping a shop environment organised and running smoothly.
Key Responsibilities- Welcome and acknowledge all customers entering the shop
- Answer customer queries in person, by phone and email
- Give customers expert and honest advice on bikes, parts and accessories
- Provide attentive, knowledgeable service to maximise sales and customer satisfaction
- Process retail transactions including cycle schemes, special orders and service payments
- Assist with receiving and handing back bikes for workshop services when needed
- Direct workshop customers to the appropriate service desk when required
- Help maintain a clean, organised and welcoming retail space
- Restock products and maintain displays
- Receive and organise stock deliveries
- Report stock discrepancies to the Retail Manager
- Support the Retail Manager with day-to-day shop operations
- Help keep the retail area clear and organised when workshop activity is busy
- Friendly and confident with customers
- Reliable and organised
- Comfortable working in a busy shop environment
- Interest in cycling is a plus
- Retail or customer service experience in the bike industry
- A friendly, independent bike shop environment full of passionate people.
- The chance to be part of a growing cycling community hub
- Staff discounts on bikes, parts and accessories
- Opportunities to contribute to events, courses and community projects
Sales assistant employer: Londonbikestudio
London Bike Studio is an exceptional employer, offering a vibrant and friendly work environment in the heart of Stoke Newington. As a Sales Assistant, you'll be part of a passionate team dedicated to outstanding customer service, with opportunities for personal growth and involvement in community projects. Enjoy staff discounts and the chance to engage with a growing cycling community while working in a well-organised and welcoming shop atmosphere.
StudySmarter Expert Advice🤫
We think this is how you could land Sales assistant
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on London Bike Studio. Familiarise yourself with their products, services, and community involvement. This will help you show genuine interest and make a great impression.
✨Tip Number 2
Practice your customer service skills! Since this role is all about interacting with customers, think of some scenarios where you can demonstrate your ability to provide excellent service. Role-play with a friend or family member to get comfortable.
✨Tip Number 3
Dress the part! When you go for your interview, wear something that reflects the friendly and professional vibe of the shop. A smart-casual outfit will show that you take the opportunity seriously while still fitting in with the bike culture.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the position and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’d be a perfect fit for the team!
We think you need these skills to ace Sales assistant
Some tips for your application 🫡
Show Your Passion for Bikes:When you're writing your application, let us know about your love for cycling! Share any personal experiences or interests related to bikes that can help us see your enthusiasm for the role.
Highlight Customer Service Skills:Since this role is all about creating a welcoming experience, make sure to emphasise any previous customer service experience. Tell us how you've gone above and beyond to help customers in the past!
Be Organised and Clear:Keep your application neat and tidy. Use clear headings and bullet points where necessary. This shows us that you can maintain an organised shop environment, just like we do at London Bike Studio.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important details about the role!
How to prepare for a job interview at Londonbikestudio
✨Know Your Bikes
Brush up on your bike knowledge before the interview. Familiarise yourself with different types of bikes, parts, and accessories. This will not only help you answer questions confidently but also show your genuine interest in cycling, which is a big plus for the role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided excellent customer service. Think about how you handled difficult situations or went above and beyond for a customer. This will demonstrate your ability to create a welcoming environment, which is key for this position.
✨Be Organised and Professional
Since the role involves keeping the shop organised, think of ways to convey your organisational skills during the interview. You could mention how you’ve managed stock or maintained displays in previous jobs. This will reassure them that you can handle the day-to-day operations smoothly.
✨Ask Thoughtful Questions
Prepare some questions to ask at the end of the interview. Inquire about the team dynamics, upcoming events, or how they engage with the local cycling community. This shows your enthusiasm for the role and helps you understand if the company culture aligns with your values.
