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For Companies At a Glance
- Tasks: Lead two unique dining concepts and ensure exceptional guest experiences.
- Company: Join Oblix at The Shard, a high-profile London dining destination.
- Benefits: World-class training, international career paths, and discounts across premium brands.
- Why this job: Be at the forefront of London's dining scene and make a real impact.
- Qualifications: Proven GM experience in high-volume, premium dining environments.
- Other info: Inclusive workplace with support for all applicants.
The predicted salary is between 36000 - 60000 £ per year.
We’re looking for a standout General Manager to take confident ownership of Oblix at The Shard. This is not a typical GM role. You’ll lead two distinct concepts under one roof: Oblix West, refined, fire-led dining, and Oblix East, a high-energy lounge and cocktail destination. This role demands a leader who is commercially sharp, operationally exacting, and visibly present on the floor. You’ll own the business end to end, from culture and standards to commercial performance and guest impact, in one of London’s most high-profile hospitality environments.
About the Role:
- Operational Excellence: Lead seamless service across two concepts. Partner with kitchen leadership to maintain pace, quality, and consistency. Hold the standard when pressure is highest.
- Commercial Performance: Full P&L accountability including revenue optimization, labour cost control, and margin management. You'll analyse performance data daily; covers, spend per head, labour percentage, guest feedback and act with clarity and purpose.
- Team Leadership: Build, develop, and retain a large team across management and front-of-house. Create a culture where accountability, pride, and hospitality standards are non-negotiable. Develop your leadership pipeline to support the future growth of the brand.
- Guest Experience: Own every touchpoint of the guest journey. Manage demanding guests and high-profile clients with confidence. Ensure your team delivers exceptional service that matches Oblix's luxury positioning.
- Presence: You are visible, decisive, and calm during service. Your team looks to you to set the pace and lead by example.
What you will bring:
- Essentials: Proven track record as a General Manager in a high-volume, premium dining environment. Experience leading large teams (80+ staff) in complex, multi-concept or split-site operations. Demonstrated commercial acumen: you've owned a P&L, driven revenue, and managed labour costs effectively. Deep knowledge of London’s premium dining market and competitive landscape.
- Leadership Qualities: Natural presence on the floor, your team respects you, guests trust you, and senior stakeholders value your judgment. High emotional intelligence: you know when to coach, when to challenge, and when to step in and take control. Confidence managing operational pressure, difficult conversations, and competing priorities without losing composure.
The Benefits:
- World-class in-house training and leadership development.
- Clear pathways to international GM roles across our global portfolio (44 locations).
- Opportunities to work across five premium brands: Zuma, ROKA, Oblix, INKO NITO, and Etaru.
- Optional private healthcare and dental scheme.
- Long-service recognition programme.
- Travel season ticket loan.
- Complimentary dining and discounts across the Azumi group globally.
- Cycle to Work scheme.
Oblix at The Shard: Set on the 32nd floor of The Shard, Oblix is one of London’s most iconic dining destinations. Bold, fast-paced, and relentlessly focused on quality the restaurant is split across Oblix West (refined, fire-led dining) and Oblix East (high-energy bar dining, cocktails), this is a complex, high-volume operation.
Our Commitment to Inclusivity: At Oblix, we are proud to be an equal opportunities employer, welcoming applicants from all backgrounds. If you require any assistance during the recruitment process, our Talent Acquisition team is here to support you.
General Manager in London employer: London
Contact Detail:
London Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land General Manager in London
✨Tip Number 1
Get to know the venue! Before your interview, visit Oblix at The Shard. Experience the vibe, the service, and the food. This will not only help you understand the brand better but also give you some great talking points during your chat.
✨Tip Number 2
Show off your leadership skills! Be ready to share specific examples of how you've built and led teams in high-pressure environments. We want to see that you can inspire and motivate a large team while maintaining operational excellence.
✨Tip Number 3
Know your numbers! Brush up on your P&L management skills and be prepared to discuss how you've optimised revenue and controlled costs in previous roles. We love candidates who can talk confidently about commercial performance.
✨Tip Number 4
Be yourself! At Oblix, we value authenticity and emotional intelligence. During your interview, let your personality shine through. Show us how you handle difficult conversations and maintain composure under pressure.
We think you need these skills to ace General Manager in London
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your CV. Use a friendly tone and share your passion for hospitality and leadership.
Tailor Your Application: Make sure to customise your application for the General Manager role at Oblix. Highlight your experience in high-volume dining and your ability to lead large teams. We love seeing how your skills match our needs!
Be Specific About Your Achievements: Don’t just list your responsibilities; showcase your achievements! Use numbers and examples to demonstrate how you've driven revenue or improved guest experiences in previous roles. We appreciate clarity and impact!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Oblix. We can’t wait to hear from you!
How to prepare for a job interview at London
✨Know Your Concepts Inside Out
Before the interview, make sure you understand both Oblix West and Oblix East thoroughly. Familiarise yourself with their unique offerings, service styles, and target audiences. This will show your potential employer that you're not just a fit for the role but also passionate about the brand.
✨Demonstrate Commercial Acumen
Be prepared to discuss your experience with P&L management and how you've optimised revenue in previous roles. Bring specific examples of how you've analysed performance data and made decisions that positively impacted the bottom line. This will highlight your ability to drive commercial performance.
✨Showcase Your Leadership Style
Think about your leadership approach and be ready to share examples of how you've built and retained large teams. Discuss how you create a culture of accountability and pride, especially in high-pressure situations. This will illustrate your capability to lead effectively in a dynamic environment.
✨Prepare for High-Pressure Scenarios
Since this role demands calmness under pressure, prepare for situational questions that test your ability to handle difficult conversations or operational challenges. Share past experiences where you successfully navigated such situations, demonstrating your composure and decision-making skills.
