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- Tasks: Manage cleaning operations and lead mobile teams to ensure top-notch service delivery.
- Company: Award-winning cleaning company focused on sustainability and employee care.
- Benefits: Competitive salary, real living wage, and opportunities for career growth.
- Other info: Exciting career progression opportunities in a supportive environment.
- Why this job: Join a dynamic team and make a real impact in a thriving industry.
- Qualifications: 3+ years of cleaning management experience and strong organisational skills.
The predicted salary is between 32000 - 35000 £ per year.
Our client is a multi-award-winning commercial cleaning & facilities management company, with an expert focus on high-end commercial clients, from luxury retail to education, corporate offices, and even royalty. Having started as a family business over 20 years ago, it now employs over 1,400 people and has over 600 sites across the UK, from Scotland to Southampton. Our reputation is based on a strong emphasis on sustainability, fair pay (Real Living Wage), care for its people, and innovation.
THE POSITION
A demanding office-based, operational management role for someone with patience, energy, and stamina. The role requires a disciplined individual able to manage time and teams of people effectively. There is also an opportunity to grow within the business, for ambitious candidates wanting career progression.
Purpose:
- Manage the company’s one-off jobs and variable schedules
- Manage the company’s Mobile Teams
- Support the Operations Department and Operations Director.
Key Responsibilities:
Planning and Dispatch
- Producing daily schedules for operatives
- Assist with creation of quotations for services
- Develop / deliver training materials for mobile teams
- Managing and dispatching works to ensure SLA is achieved
- Manage and plan the daily/weekly schedule of mobile teams
- Manage the company’s store room – equipment and supplies
- Manage a team of around 15 mobile team operatives
- Reporting to the Service Support Manager
- Liaising with customers, supervisors and the client directly
- Ensuring all scheduling work is correctly entered onto the system, operational workforce is best utilised and SLA's are achieved
Team Management
- Production and Management of the Planning and Helpdesk rostering, working alongside the Helpdesk Assistant
- Training new members of the Helpdesk Team in the use of key business systems as required
Office:
- Greet visitors to the building – receive and manage deliveries
- Manage utility room – run washing machine & dryer daily
- Manage store room – restrict access and always keep tidy
- Prepare site folders and paperwork for new contracts
Clients:
- Respond to all e-mails and calls from clients
- Provide client support as directed by operational directors
- Attend site visits as required
- Assist with site audits when required
Area Supervisors:
- Meet weekly to process paperwork – for billing and payroll
- Carry out weekly checks on company vehicles (including Area Operations Managers)
Reports:
- Liaise daily with operational directors
- Attend management meetings as required
The Person – our minimum skill requirements:
- Excellent telephone manner
- IT literate (MAC and PC) – good knowledge of Microsoft Office, Internet Explorer
- Previous cleaning management experience required (3+ years)
- Excellent presentation skills
- Competent levels of planning and organization
- Numeracy and literacy to a good level
- Ability to work to deadlines and prioritize
- Good interpersonal skills
- High levels of attention to detail
- A strong work ethic
- Spanish / Portuguese language skills an advantage
A fantastic salary with great company perks. £32k - £35k depending on experience.
Cleaning Operations Manager in London employer: London
Contact Detail:
London Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Cleaning Operations Manager in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the cleaning and facilities management industry. Attend events, join relevant groups on social media, and don’t be shy about asking for introductions. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching the company’s values and recent projects. Since this role is all about managing teams and operations, think of examples from your past experience that showcase your leadership skills and ability to handle challenges. We want to see you shine!
✨Tip Number 3
Showcase your organisational skills! Create a portfolio that highlights your previous cleaning management experience, including any successful projects or initiatives you've led. This will give potential employers a clear picture of what you can bring to the table.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us. Let’s get you on board!
We think you need these skills to ace Cleaning Operations Manager in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Cleaning Operations Manager role. Highlight your relevant experience in cleaning management and any specific skills that match the job description. We want to see how you can bring your unique flair to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about this role and how your background aligns with our values. Don’t forget to mention your experience with high-end clients, as we love a good story!
Show Off Your Organisational Skills: Since this role involves planning and managing schedules, make sure to showcase your organisational skills in your application. We want to know how you handle multiple tasks and keep everything running smoothly – give us the details!
Apply Through Our Website: We encourage you to apply through our website for a seamless application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at London
✨Know the Company Inside Out
Before your interview, take some time to research the company thoroughly. Understand their values, especially their focus on sustainability and fair pay. This will not only help you answer questions more effectively but also show that you're genuinely interested in being part of their team.
✨Showcase Your Management Skills
Since the role requires managing teams and schedules, be prepared to discuss your previous experience in cleaning management. Have specific examples ready that demonstrate your ability to lead a team, manage time effectively, and handle operational challenges.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills. Think about situations where you've had to manage tight deadlines or resolve conflicts within a team. Practising these scenarios can help you articulate your thought process clearly during the interview.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the company’s future plans, how they support employee development, or specifics about the mobile teams you'll be managing. This shows your enthusiasm for the role and helps you gauge if the company is the right fit for you.