Sales Administrator

Jonas Fintech is a growing, profitable SaaS business at the heart of the UK payments market. We operate two established brands, Paygate and London & Zurich, delivering mission-critical Direct Debit and Bacs payment solutions that help businesses collect and manage recurring revenue at scale.

This role sits at the centre of how our sales teams operate day to day. You will provide efficient, accurate and proactive administrative support to two sales teams, helping both manage the process from customer order through to live, so that sales colleagues can focus on developing opportunities and closing business.

You will support two teams at once, which means excellent organisation, clear communication and the ability to manage competing priorities. You will help ensure both teams get consistent support, while keeping visibility of deadlines, customer commitments and administrative tasks across the wider sales function.

WHAT YOU'LL BE DOING

• Provide day to day administrative support to two sales teams, balancing priorities and responding promptly to team requirements.
• Act as a key point of contact for customer enquiries by phone and email, ensuring messages and requests are handled professionally and directed to the right person where needed.
• Prepare and process contracts, customer documents and related paperwork accurately and within agreed timescales.
• Maintain accurate customer, prospect and opportunity records in the CRM system, ensuring information is complete, up to date and easy for both teams to access.
• Coordinate with internal departments such as finance, operations, marketing, customer service and logistics to resolve queries and support smooth order fulfilment.
• Assist with customer onboarding, account updates and after-sales administration to help maintain high levels of customer satisfaction.

Success Measures

• Sales administration tasks are completed accurately and on time.
• CRM and customer records are consistently up to date.
• Both sales teams receive responsive and balanced administrative support.
• Customer enquiries and order-related issues are handled professionally and efficiently.
• Sales managers have access to reliable reports and activity updates when required.

THE CANDIDATE PROFILE

Skills and Experience, Mandatory

• Previous experience in sales administration, sales support, customer service or a similar administrative role.
• Strong organisational skills with the ability to prioritise workload across multiple stakeholders.
• Excellent written and verbal communication skills, with a professional telephone and email manner.
• High attention to detail and confidence working with customer data, pricing, orders and documents.
• Good working knowledge of Microsoft Office, particularly Outlook, Word and Excel.
• Ability to work calmly under pressure and meet deadlines in a busy sales environment.
• Customer-focused approach with a helpful, proactive and solutions-oriented attitude.

Skills and Experience, Preferred

• Confident working with numbers, data and reports, comfortable analysing and interpreting commercial metrics.
• Experience in CRM systems administration, ideally with Microsoft Dynamics and/or HubSpot.
• Ability to customise and optimise CRM workflows to support multiple teams and brands.
• Strong communication and collaboration skills, able to liaise effectively between sales, operations and technical teams.

Personal Attributes

• Reliable, organised and self-motivated.
• Friendly, approachable and confident dealing with people at all levels.
• Flexible and able to adapt to the needs of two teams.
• Accurate, thorough and committed to completing tasks to a high standard.
• Positive team player with a willingness to learn and improve processes.

This is a remote contract. Please note that there is an expectation to meet in person, around four to five times a year, at all-company town hall events and/or Vesta Group events. Travel expenses for these are covered by the company.

OUR COMMITMENT

We believe that diverse teams build better businesses. Jonas Fintech is committed to an environment where everyone feels valued, heard, and empowered to do their best work. We actively encourage applications from candidates of all backgrounds, including those from underrepresented groups, and are committed to an accessible and inclusive hiring process throughout.

We are open to flexible working arrangements and will consider both full-time and part-time candidates. Please talk to us about what works for you.

Interested candidates should apply in confidence.