At a Glance
- Tasks: Manage the egg donor journey and support patient engagement.
- Company: JD Healthcare, a leading private healthcare group in the fertility sector.
- Benefits: Up to £500 monthly bonus, 32 days leave, life assurance, and staff discounts.
- Other info: Join a compassionate team dedicated to exceptional patient care and growth.
- Why this job: Make a real difference in people's lives while working in a rewarding environment.
- Qualifications: Experience in recruitment or customer-facing roles with strong communication skills.
The predicted salary is between 30000 - 40000 £ per year.
JD Healthcare is one of the UK’s leading private healthcare groups within the fertility sector. Through London Women’s Clinic, London Egg Bank and London Sperm Bank, we have helped thousands of people start families. We are committed to delivering exceptional patient care and are continuing to grow at pace. As we expand, we are looking for compassionate, organised, and professional individuals to join our Egg Bank Division as Patient Engagement Officer.
About the role
The Patient Engagement Officer will oversee all aspects of donor recruitment, screening and qualifying potential donors according to the established protocols. The role is customer centric and the ability to communicate well and empathise with donors is of paramount importance. As a leading provider of private fertility services we require candidates to have outstanding interpersonal skills and be comfortable with communicating with donors over the phone, face to face as well as via written communication. The successful candidate will be a self-starter with a mature attitude to work and a willingness to work in a challenging but rewarding environment whilst offering exceptional customer care at all times.
Job Specification
- Manage the end-to-end egg donor journey, from initial enquiry through to onboarding and ongoing engagement.
- Respond to enquiries in a timely and professional manner via phone, email, and in person.
- Screen and assess potential egg donors in line with clinical, genetic, and regulatory requirements.
- Coordinate patient onboarding, including interviews, consent, medical screening, and appointments.
- Maintain accurate records across internal systems, ensuring compliance with HFEA and clinic standards.
- Work closely with clinical teams and external providers to support donor cycles and programme delivery.
- Build strong relationships with patients, supporting engagement, retention, and a positive experience.
- Support donor recruitment and engagement initiatives, including events, outreach, and campaigns.
Knowledge/Skills/Experience
- Experience in recruitment, sales, healthcare, or a customer-facing role.
- Strong communication and interpersonal skills.
- Empathetic, patient-focused approach with a high level of professionalism.
- Ability to work in a target-driven environment and manage multiple priorities.
- Strong organisational skills and attention to detail.
- Proactive, self-motivated, and a team player.
- Experience with CRM/patient systems (desirable).
- Healthcare or fertility experience and additional languages (desirable).
Up to £500 monthly performance bonus (dependant on targets achieved).
32 days’ annual leave including bank holidays (based on full-time 40-hour week).
Life Assurance.
Pension plan.
Workplace Nursery Scheme.
Staff Treatment Discounts.
EV Car and Cycle2Work Schemes.
Learning and development opportunities.
Perkbox (benefits and reward platform).
We are an equal opportunity employer and welcome all applications.
Patient Engagement Officer employer: London Women's Clinic
At London Women's Clinic, we pride ourselves on being an exceptional employer, offering a supportive work culture that prioritises employee growth and development. Our team is dedicated to providing high-quality care in a collaborative environment, where you will have the opportunity to enhance your skills in fertility nursing while making a meaningful impact on patients' lives. Located in the heart of London, we provide a vibrant setting that fosters innovation and excellence in women's health.
StudySmarter Expert Advice🤫
We think this is how you could land Patient Engagement Officer
✨Tip Number 1
Network like a pro! Reach out to people in the healthcare and fertility sectors, especially those connected to JD Healthcare. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by practising common questions related to patient engagement and donor recruitment. We recommend role-playing with a friend to boost your confidence and refine your responses.
✨Tip Number 3
Showcase your empathy and communication skills during interviews. Share real-life examples of how you've positively impacted someone's experience in a customer-facing role. This will resonate well with the hiring team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest roles and updates directly from us.
We think you need these skills to ace Patient Engagement Officer
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Patient Engagement Officer role. Highlight your relevant experience in healthcare or customer-facing roles, and don’t forget to showcase your strong communication skills and empathy – they’re key for this position!
Showcase Your Interpersonal Skills:In your written application, give examples of how you've successfully engaged with customers or patients in the past. We want to see that you can build relationships and provide exceptional care, so share those stories that demonstrate your interpersonal prowess.
Be Professional Yet Personable:While it’s important to maintain a professional tone, don’t shy away from letting your personality shine through. We’re looking for someone who can connect with donors on a personal level, so a touch of warmth in your writing can go a long way!
Apply Through Our Website:We encourage you to submit your application directly through our website. It’s the best way to ensure your application gets into the right hands, and you’ll find all the details you need to make your submission as smooth as possible!
How to prepare for a job interview at London Women's Clinic
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Patient Engagement Officer role. Familiarise yourself with the egg donor journey and the importance of donor recruitment and screening. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Communication Skills
Since this role requires strong interpersonal skills, be prepared to demonstrate your ability to communicate effectively. Practice answering questions clearly and empathetically, as you'll need to engage with donors over the phone and face-to-face. Consider sharing examples from past experiences where you've successfully communicated in a customer-facing role.
✨Highlight Your Organisational Skills
The Patient Engagement Officer needs to manage multiple priorities and maintain accurate records. Bring up specific instances where you've demonstrated strong organisational skills, whether in a previous job or during your studies. This will reassure the interviewers that you can handle the demands of the role.
✨Prepare Questions for Them
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful queries about the company culture, team dynamics, or specific challenges the Egg Bank Division is facing. This shows your enthusiasm for the role and helps you assess if it's the right fit for you.
