At a Glance
- Tasks: Manage the egg donor journey and support patient engagement initiatives.
- Company: Join JD Healthcare, a leader in private fertility services.
- Benefits: Enjoy competitive pay, bonuses, generous leave, and perks like discounts and development opportunities.
- Other info: Dynamic role with opportunities for growth and a focus on teamwork.
- Why this job: Make a real difference in people's lives while working in a supportive environment.
- Qualifications: Strong communication skills and a passion for patient care are essential.
The predicted salary is between 30000 - 40000 € per year.
JD Healthcare is one of the UK’s leading private healthcare groups within the fertility sector. Through London Women’s Clinic, London Egg Bank and London Sperm Bank, we have helped thousands of people start families. We are committed to delivering exceptional patient care and are continuing to grow at pace. As we expand, we are looking for compassionate, organised, and professional individuals to join our Egg Bank Division as Patient Engagement Officer.
About the role
The Patient Engagement Officer will oversee all aspects of donor recruitment, screening and qualifying potential donors according to the established protocols. The role is customer centric and the ability to communicate well and empathise with donors is of paramount importance. As a leading provider of private fertility services we require candidates to have outstanding interpersonal skills and be comfortable with communicating with donors over the phone, face to face as well as via written communication. The successful candidate will be a self-starter with a mature attitude to work and a willingness to work in a challenging but rewarding environment whilst offering exceptional customer care at all times.
Job Specification
- Manage the end-to-end egg donor journey, from initial enquiry through to onboarding and ongoing engagement.
- Respond to enquiries in a timely and professional manner via phone, email, and in person.
- Screen and assess potential egg donors in line with clinical, genetic, and regulatory requirements.
- Coordinate patient onboarding, including interviews, consent, medical screening, and appointments.
- Maintain accurate records across internal systems, ensuring compliance with HFEA and clinic standards.
- Work closely with clinical teams and external providers to support donor cycles and programme delivery.
- Build strong relationships with patients, supporting engagement, retention, and a positive experience.
- Support donor recruitment and engagement initiatives, including events, outreach, and campaigns.
Knowledge/Skills/Experience
- Experience in recruitment, sales, healthcare, or a customer-facing role.
- Strong communication and interpersonal skills.
- Empathetic, patient-focused approach with a high level of professionalism.
- Ability to work in a target-driven environment and manage multiple priorities.
- Strong organisational skills and attention to detail.
- Proactive, self-motivated, and a team player.
- Experience with CRM/patient systems (desirable).
- Healthcare or fertility experience and additional languages (desirable).
Up to £500 monthly performance bonus (dependant on targets achieved).
32 days’ annual leave including bank holidays (based on full-time 40-hour week).
Life Assurance.
Pension plan.
Workplace Nursery Scheme.
Staff Treatment Discounts.
EV Car and Cycle2Work Schemes.
Learning and development opportunities.
Perkbox (benefits and reward platform).
We are an equal opportunity employer and welcome all applications.
Patient Engagement Officer in London employer: London Women's Clinic
JD Healthcare is an exceptional employer, dedicated to fostering a supportive and compassionate work environment for its employees. As a leading private healthcare group in the fertility sector, we offer extensive benefits including a generous annual leave policy, performance bonuses, and opportunities for professional development. Our culture prioritises patient care and teamwork, making it a rewarding place for individuals who are passionate about making a difference in people's lives.
StudySmarter Expert Advice🤫
We think this is how you could land Patient Engagement Officer in London
✨Tip Number 1
Network like a pro! Reach out to people in the healthcare and fertility sectors, especially those who work at JD Healthcare. A friendly chat can open doors and give you insights that might just land you an interview.
✨Tip Number 2
Practice your communication skills! Since the role is all about engaging with donors, make sure you can express empathy and professionalism. Role-play with a friend or family member to get comfortable with different scenarios.
✨Tip Number 3
Show your passion for patient care! When you get the chance to speak with recruiters or during interviews, share your experiences that highlight your commitment to exceptional customer service and how you’ve made a difference in previous roles.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team at JD Healthcare.
We think you need these skills to ace Patient Engagement Officer in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Patient Engagement Officer role. Highlight your relevant experience in healthcare or customer-facing roles, and don’t forget to showcase your strong communication skills and empathetic approach!
Showcase Your Interpersonal Skills:Since this role is all about building relationships with donors, it’s crucial to demonstrate your interpersonal skills. Use examples from your past experiences where you’ve successfully engaged with clients or patients, whether over the phone or face-to-face.
Be Professional and Personable:In your written application, strike a balance between professionalism and warmth. We want to see that you can maintain a mature attitude while also being approachable and friendly, as these traits are key in our patient-centric environment.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at JD Healthcare!
How to prepare for a job interview at London Women's Clinic
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Patient Engagement Officer role. Familiarise yourself with the responsibilities, especially around donor recruitment and patient care. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Interpersonal Skills
Since this role is all about communication and empathy, prepare examples from your past experiences where you've successfully engaged with customers or patients. Highlight how you handled difficult situations and built strong relationships, as this will resonate well with the interviewers.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions that assess your problem-solving skills and ability to manage multiple priorities. Think of specific situations where you had to juggle tasks or resolve conflicts, and be ready to discuss your thought process and outcomes.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask thoughtful questions about the company culture, team dynamics, and future initiatives in the Egg Bank Division. This shows your enthusiasm for the role and helps you gauge if it's the right fit for you.
