IT Support Manager

Location: London

About the company:

With perhaps the strongest regulatory framework in the world to protect the fertility patients, as well as to ensure safe handling, tracking and tracing of all reproductive cells, the UK has become a global centre for innovation and a growing global destination for fertility services. With the extended long-term storage now allowed up to 55 years, the need for biorepository grade specimen management has never been more urgent.

JD Healthcare is one of the UK’s leading private healthcare companies, within the fertility sector, with premier locations at London’s famous Harley Street and London Bridge. Our brands (London Women’s Clinic, London Egg Bank, London Sperm Bank and Kind) have helped thousands of people start families over the years.

About the role:

We are looking for an IT Support manager to join the Information Technology Department providing support to the group based at our operations centre in Harley Street London. As part of the wider service operation our team provides IT services and expertise to enable our healthcare professionals to provide first class fertility care. We focus our skills across all key IT business applications with a flexible, joined-up can do approach.

Job specification:

The post is part of our IT team accountable to the Head of IT. Responsible for the day-to-day operation of It services. Ensuring that systems are secure, available, and professionally managed. Collaborating closely with colleagues within key departments to fully use technology in our working processes with seamless integration and efficiency. The successful candidate will have the opportunity to work on development projects and services, and to contribute to operational and strategic development of our clinics.

Person specification:

This is an excellent opportunity for an individual seeking a position where they will be exposed to the latest of technologies in a busy and dynamic working environment. They should enjoy interacting with users and have a desire to learn and progress their skills through their work and through the training and development opportunities available. This a key role and therefore must be able to communicate effectively with a prominent level of service.

Knowledge/Skills:

An ideal candidate would possess skills and experience with the following: Recognised industry IT Certification(s).

• Qualified and or minimum 5 years’ experience with Microsoft Technology.
• Qualified and or minimum 5 years’ experience with Cisco technology.
• Qualified and or minimum 5 years’ experience with Networking.
• Qualified and or minimum 5 years’ experience with Office Applications
• Qualified and or minimum 5 years’ experience with Sophos / Mimecast. Delivering customer-facing, client-driven business applications support
• A security first approach to day to day working practice.
• Adept with Microsoft Windows, Azure, Office, and all Microsoft 365 suite of products

Experience:

• Methodical Thinking and Decision Making Analytical Problem Solving, Critical Thinking,
• Excellent Written and Verbal Communication Interpersonal Communication
• Initiative-taking
• Diligence Ability to Work Under Pressure to Meet Targets/Goals

Qualifications:

Methodical Thinking and Decision Making Analytical Problem Solving, Critical Thinking, Excellent Written and Verbal Communication Interpersonal Communication Initiative-taking, Diligence Ability to Work Under Pressure to Meet Targets/Goals

Salary: £45,000-£65,000

Benefits:

• 32 days’ Annual Leave inclusive of public Bank Holidays (based on full time 40-hour week)
• Life Assurance
• Childcare vouchers
• Learning opportunities
• Pension plan

Equality, Diversity & Inclusion

We at London Women’s’ Clinic are an Equal Opportunities employer and recognise the value of a Diverse Organisation. London Women’s Clinic appreciates all job applications. If you decide to apply for an opportunity with us, your application will be assessed based purely on your experience, the essential and desirable criteria, and your suitability for the role.

Additional Information

• As part of our standard recruitment process this role will require a disclosure and barring service (DBS) check.
• We will request two professional references from candidates.
• All candidates who progress to the final stages of the recruitment process will be required to provide evidence of their right to work in the UK. This may include but is not limited to passport, VISA or residency documentation.