At a Glance
- Tasks: Provide first-line IT support and troubleshoot technical issues for our team.
- Company: Join JD Healthcare Group, a leader in fertility and reproductive healthcare.
- Benefits: Enjoy 32 days annual leave, life assurance, and wellness programmes.
- Other info: Part-time role with opportunities for ongoing learning and career growth.
- Why this job: Make a difference by supporting our mission to help families build their dreams.
- Qualifications: 1 year of IT support experience and knowledge of Microsoft systems required.
The predicted salary is between 31500 - 38500 £ per year.
About Us
JD Healthcare Group is one of the UK's leading fertility and reproductive healthcare providers, operating brands including London Women's Clinic, London Egg Bank, London Sperm Bank, Kind IVF, Surrey Park Women's Clinic and Elective Egg Freezing across the United Kingdom.
Since 1985, we have been supporting individuals and families through some of the most significant journeys of their lives — combining world‑class clinical expertise with genuine human care.
Everything we do is driven by a shared purpose: helping people build the families they dream of.
About The Role
We are seeking a part time (35 hours per week) proactive and customer-focused 1st Line IT Support Technician to join our growing IT team.
You will be the first point of contact for internal users requiring technical assistance, helping to resolve issues related to hardware, software, networks, and other IT systems.
What You Will Do
- Act as the first point of contact for all IT support queries via phone, email, and helpdesk ticketing system.
- Troubleshoot and resolve basic technical issues related to desktops, laptops, printers, operating systems, and Microsoft 365 applications.
- Escalate more complex issues to 2nd/3rd line support as needed.
- Log all incidents and service requests accurately, ensuring timely updates and resolution.
- Set up and configure new user accounts, hardware, and software.
- Maintain documentation of systems, procedures, and resolutions.
- Assist with IT onboarding for new starters and provide basic user training when necessary.
- Monitor and maintain IT assets and inventory.
- What We Are Looking For
Essential
- A minimum of 1 years’ experience in IT support role or technology field
- Knowledge of Computer Systems and the internet
- Knowledge of IT Software and Hardware (Microsoft Windows/Dell/HP)
- Methodical Thinking and Decision Making
- Recognised industry Certification(s)
- Trained and or experienced O365.
- Trained and or experienced with Windows 11
- Trained and or experienced with Dell / HP & Canon hardware.
Desirable
- Comp TIA A+, Microsoft Certified: Modern Desktop Administrator Associate, or similar certifications.
- Experience in a similar 1st line support environment.
- Understanding of ITIL practices.
This is a part time role, based onsite in Harley St, 35 hours per week. Travel to other clinics may also be required from time to time.
What We Offer
- 32 days annual leave including bank holidays
- Life assurance
- Pension plan
- Workplace Nursery Scheme
- My Gym discounts
- Staff treatment discounts
- EV Car Scheme and Cycle2Work
- Perkbox benefits platform
- Health and wellness programmes
- Ongoing learning and development opportunities
JD Healthcare is an Equal Opportunities employer. We are committed to diversity and inclusion and encourage applications from all backgrounds.
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1st Line IT Support Technician employer: London Women's Clinic
At London Women's Clinic, we pride ourselves on being an exceptional employer, offering a supportive work culture that prioritises employee growth and development. Our team is dedicated to providing high-quality care in a collaborative environment, where you will have the opportunity to enhance your skills in fertility nursing while making a meaningful impact on patients' lives. Located in the heart of London, we provide a vibrant setting that fosters innovation and excellence in women's health.
StudySmarter Expert Advice🤫
We think this is how you could land 1st Line IT Support Technician
✨Get Involved in Local IT Meetups
One of the best ways to land a part-time gig in IT consulting is to dive into local tech meetups or industry events. These gatherings are goldmines for networking and can put you in touch with potential employers looking for fresh talent like you!
✨Join Online Communities & Forums
Check out online platforms such as Reddit, Stack Overflow, or even specific Facebook groups focusing on IT consulting. Engaging in discussions there can help you build a reputation and might even lead you to part-time opportunities shared by members.
✨Showcase Your Skills on GitHub or a Personal Blog
Don’t shy away from showcasing your technical skills! Create a GitHub repository or write blog posts about your consulting projects. This not only builds your portfolio but also demonstrates your capability to London Women's Clinic when you apply for the 1st Line IT Support Technician role.
✨Apply Through London Women's Clinic's Website
Make sure you apply through London Women's Clinic's website. Part-time roles can sometimes fly under the radar, so don’t hesitate to follow up with a connection to express your interest. We’re here to help you get your foot in the door!
We think you need these skills to ace 1st Line IT Support Technician
Some tips for your application 🫡
Show Off Your Tech Skills:In IT consulting, it's crucial to highlight your technical skills and tools you're familiar with. Make sure your CV lists relevant programming languages, software tools, and any specific methodologies like Agile or Scrum that you've worked with. This shows you're not just theory, but you can handle the practical side too!
Include Real-World Projects:If you've done any consulting projects—be it through internships, university, or freelance work—include them in your application. Describe the challenges you faced, the solutions you implemented, and the actual impact of your work. This kind of hands-on experience speaks volumes to potential employers like London Women's Clinic.
Tailor Your Application for Part-Time:Since this is a part-time role, emphasise your time management skills in your cover letter. Explain how you can balance your studies or other commitments alongside the job. We're looking for someone who can be flexible yet dedicated, so make that clear!
Convey Your Passion for Consultancy:In your application, share why you’re interested in IT consulting specifically. Talk about any relevant experiences that sparked your passion for guiding businesses through tech challenges. Your enthusiasm will stand out and resonate with the values of London Women's Clinic, showing that you're a good fit.
How to prepare for a job interview at London Women's Clinic
✨Brush Up on Your Tech Stack
For a part-time role in IT consulting, it’s essential to be up to speed with the tools and technologies commonly used in the industry. Make sure you can talk confidently about your experience with systems, programming languages, or software relevant to the projects London Women's Clinic is tackling.
✨Demonstrate Your Problem-Solving Skills
Expect to face scenario-based questions that assess your analytical skills. Be ready to tackle case studies or real-world problems that the company has faced, articulating your thought process clearly. We should think of examples that highlight our problem-solving abilities in previous roles or projects.
✨Show Your Flexibility and Adaptability
Part-time positions often require us to juggle multiple tasks and schedules. Be ready to discuss times when you successfully managed conflicting priorities, and how your approach to adaptability can benefit London Women's Clinic. Let’s show them we can handle diverse challenges on a flexible basis!
✨Have a Portfolio Ready
While we might not be going for a full-time gig, having a portfolio of our work can give us an edge. Pull together case studies, project summaries, or client feedback that showcase our consulting prowess, and have it ready to share during the interview. Presenting concrete evidence of our capabilities can really set us apart!
