At a Glance
- Tasks: Lead a café team, manage daily operations, and ensure an excellent visitor experience.
- Company: Join the London Wildlife Trust and help protect nature in the city.
- Benefits: Enjoy 25 days annual leave, discounts, and enhanced maternity/paternity pay.
- Other info: Great opportunity for growth and to make a difference in wildlife conservation.
- Why this job: Kickstart your management career while working in a vibrant, nature-filled environment.
- Qualifications: Experience in café or catering roles, with strong leadership and barista skills.
The predicted salary is between 33200 - 33200 £ per year.
Salary: £16.03 per hour
We also offer:
- 25 days annual leave (plus bank holidays) and a discretionary Christmas closure
- Benefits platform with discounts on retail, dining and days out
- Salary sacrifice schemes for gym, bicycles and nursery/childcare
- Enhanced maternity and paternity pay
- Access to a free Employee Assistance Scheme for support inside and outside of work
Location: One position based at Walthamstow Wetlands (N17 9NH), one based at Grosvenor Square (W1K 2DA)
Role & Responsibilities
As our Café Supervisor, you'll support the Café Operations Manager with the day-to-day management of the Cafés, whilst leading a small team and working closely with our Catering & Events Duty Managers to deliver our day-time Catering requirements. This is a great opportunity for a Team Leader or Supervisor wanting to take their first steps towards management. Training to take on more responsibilities and skills will be both provided and encouraged.
Responsibilities will include:
- Managing the day-to-day operations of the café, taking on Café Assistant responsibilities as required
- To lead, train and support with development of the Café Assistants
- To ensure correct setup and food preparations are completed each day
- To manage ordering and complete stocktakes, taking ownership of stock rotation
- To work alongside the Events team to deliver and coordinate hospitality
- To ensure an excellent visitor experience within a supportive team, including support with site operations
- Logging of all food hygiene paperwork including daily checklists and records, and potentially being the first point of contact for Environmental Health Officers
- To report any maintenance issues and logging with the appropriate lead
- To support the Café Operations Manager with staffing rotas, flagging ad-hoc absences or staffing issues
- To help maintain the site's high level of customer service and online reviews
- To work with the Café Operations Manager to develop new menu ideas
- Site key holder & first aider (including opening/closing site)
Please see job description for full responsibilities and person specification.
Our ideal Café Supervisor:
- Proven experience in a Café or Catering role at Team Leader level or above
- Operational knowledge of ordering and stock rotation
- Skilled Barista with experience in a fast-paced environment
- Demonstrable knowledge of food hygiene & health and safety legislation
- Ability to use initiative and manage projects simultaneously
Closing Date: 9am 15th June 2026
Interviews: likely to take place week commencing 15th June, but interviews may be scheduled before the closing date for particularly strong candidates. This vacancy may close early as a result.
Does this sound like you? We'd love to hear from you!
Our vision is a London alive with nature, where everyone can experience and enjoy wildlife. In order to achieve our goal of engaging everyone in protecting London's wildlife for the future, we know that our staff team needs to better reflect and represent all of London's communities.
Read more about London Wildlife Trust's commitment to Equality, Diversity and Inclusion on our website. We are also committed to ensuring the safety and wellbeing of children, young people and adults at risk is at the heart of our engagement with people, read more about London Wildlife Trust's commitment to Safeguarding on our website.
Cafe Supervisor in Horsham employer: London Wildlife Trust
As a Café Supervisor at London Wildlife Trust, you will be part of a vibrant team dedicated to engaging the community with nature while enjoying a supportive work culture that prioritises employee wellbeing and development. With generous benefits including 25 days annual leave, enhanced parental pay, and access to a comprehensive Employee Assistance Scheme, this role offers a unique opportunity for growth in a meaningful environment located at the beautiful Walthamstow Wetlands or Grosvenor Square. Join us in making a difference while advancing your career in a role that values your contributions and fosters a sense of belonging.
StudySmarter Expert Advice🤫
We think this is how you could land Cafe Supervisor in Horsham
✨Tip Number 1
Network like a pro! Reach out to your connections in the café and catering industry. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show up in person! If you're nearby, pop into the café where you're applying. Introduce yourself, express your interest, and maybe even chat with the team. It shows initiative and can make you memorable.
✨Tip Number 3
Prepare for the interview by practising common questions related to café management and customer service. Think about your past experiences and how they relate to the role of Café Supervisor.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining our team at the café.
We think you need these skills to ace Cafe Supervisor in Horsham
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Café Supervisor role. Highlight your experience in café or catering settings, especially any leadership roles. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about this role and how you can contribute to our team. Be genuine and let your personality come through.
Showcase Relevant Experience:When filling out your application, focus on showcasing your relevant experience, especially in managing teams and ensuring excellent customer service. We love seeing examples of how you've made a positive impact in previous roles!
Apply Through Our Website:Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at London Wildlife Trust
✨Know Your Café Operations
Familiarise yourself with the day-to-day operations of a café. Understand the key responsibilities of a Café Supervisor, such as managing stock rotation and food hygiene. This will help you demonstrate your operational knowledge during the interview.
✨Showcase Your Leadership Skills
Prepare examples of how you've led a team in previous roles. Highlight your experience in training and supporting team members, as this is crucial for the role. Be ready to discuss how you would motivate and develop your Café Assistants.
✨Understand Customer Experience
Think about what excellent customer service looks like in a café setting. Be prepared to share your ideas on maintaining high levels of customer satisfaction and how you would handle any complaints or issues that arise.
✨Be Ready for Practical Questions
Expect questions that assess your problem-solving skills and ability to manage multiple tasks. Prepare to discuss scenarios where you've had to use your initiative, especially in a fast-paced environment, to show you can handle the pressures of the role.
