At a Glance
- Tasks: Lead and grow visitor income streams through cafés, events, and retail.
- Company: Join the London Wildlife Trust, dedicated to protecting urban wildlife.
- Benefits: Competitive salary, flexible hours, and a chance to make a difference.
- Other info: Dynamic role with opportunities for personal and professional growth.
- Why this job: Shape unforgettable experiences while promoting wildlife conservation in London.
- Qualifications: Experience in hospitality management and a passion for wildlife.
The predicted salary is between 40000 - 50000 £ per year.
London Wildlife Trust is seeking a Head of Commercial to oversee and grow our visitor-facing income streams across cafés, venue hire, retail and ticketed events.
This role balances strategic thinking with hands-on operational leadership to keep activities profitable, sustainable and aligned with our mission.
You will lead a talented hospitality team, drive commercial performance across multiple sites and help shape exceptional visitor experiences that engage people with London’s wildlife.
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Head of Commercial & Visitor Experience employer: London Wildlife Trust
As an Assistant Reserves Officer with London Wildlife Trust, you will be part of a passionate team dedicated to conserving nature in South London. The organisation offers a supportive work culture that values employee growth through training and development opportunities, alongside a comprehensive benefits package including enhanced parental leave and wellness initiatives. With flexible working hours and a focus on community engagement, this role provides a meaningful opportunity to make a positive impact on local wildlife and habitats.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Commercial & Visitor Experience
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like London Wildlife Trust. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to London Wildlife Trust
Don't be shy about reaching out to London Wildlife Trust directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Head of Commercial & Visitor Experience
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about London Wildlife Trust and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at London Wildlife Trust
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
