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- Tasks: Be the friendly face of our spa, managing appointments and providing top-notch customer service.
- Company: Join OneSpaWorld, the leading spa operator on luxury cruise ships worldwide.
- Benefits: Travel the world while enjoying a vibrant work environment and comprehensive training.
- Why this job: Experience unique destinations and make lasting memories while delivering exceptional guest experiences.
- Qualifications: Enthusiasm for customer service and a passion for the spa industry are essential.
- Other info: No prior experience needed; training will be provided to help you shine!
The predicted salary is between 24000 - 36000 £ per year.
Imagine working for the leading spa operator on board luxury cruise ships. Apply today and make your dream a reality. OneSpaWorld operates spas on over 190 luxury cruise ships sailing the seven seas from California to Hong Kong, Alaska to South America. Work your way around the world with us.
Embark on an exciting journey with our dynamic spa team as a Spa Receptionist, becoming the vital first impression for our valued guests onboard our premier cruise ships. This unique role offers an exceptional opportunity to contribute to a luxurious spa environment while travelling to captivating destinations and providing paramount customer service to an international clientele.
If you are a highly motivated and enthusiastic individual with a passion for providing outstanding customer service in a spa setting, we encourage you to apply.
Reports to: Spa Manager
Job Summary: The Spa Receptionist is the first point of contact for all spa guests, responsible for creating a welcoming and efficient experience. Key responsibilities include managing the reception area, providing exceptional guest service through phone and in-person interactions, accurately managing appointments and payments, and ensuring smooth spa operations.
Duties and Responsibilities:
- Adhere to the established work schedule, ensuring punctuality for all shifts.
- Serve as the primary representative of the spa, embodying a professional and welcoming demeanour.
- Proactively greet all guests upon arrival and warmly acknowledge them upon departure, ensuring a positive and professional interaction.
- Efficiently and accurately manage spa appointments, including scheduling, rescheduling, and cancellations, utilizing the booking system.
- Provide comprehensive information to guests regarding spa treatments, packages, services, facilities, and operating hours, addressing inquiries effectively.
- Proficiently operate the spa's Point of Sale (POS) system and other relevant technology for transactions and record-keeping (training will be provided).
- Answer all telephone calls promptly and professionally, ensuring a personalised and positive experience for guests.
- Proactively promote spa treatments, services, retail products, seminars, and current promotions to maximize sales opportunities.
- Work with the different Spa teams to ensure a cohesive, collaborative and successful Spa team.
- Address guest inquiries and concerns with professionalism, empathy, and courtesy, striving for effective resolution.
- Provide accurate, timely, and appropriate responses to all guest requests, proactively working to ensure complete satisfaction.
- Maintain a clean, safe, organized, and fully stocked reception area, adhering to hygiene and safety standards.
- Demonstrate the ability to work independently and remain at the reception desk for scheduled periods.
- Maintain a positive and professional attitude, contributing to a collaborative and positive team environment.
- Actively participate in all required training sessions and staff meetings to stay informed and enhance skills.
- Provide support in various areas of spa operations as directed by management.
- Promptly communicate any relevant incidents or concerns involving staff or guests to management.
Receptionists - Careers at Sea! employer: London Wellness Academy
Contact Detail:
London Wellness Academy Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionists - Careers at Sea!
✨Tip Number 1
Familiarise yourself with the cruise industry and the specific services offered by OneSpaWorld. Understanding the unique environment of a luxury cruise ship will help you tailor your approach during interviews and demonstrate your enthusiasm for the role.
✨Tip Number 2
Highlight any previous customer service experience, especially in hospitality or spa settings. Be prepared to share specific examples of how you've provided exceptional service, as this will resonate well with the hiring team.
✨Tip Number 3
Showcase your adaptability and ability to work in a fast-paced environment. Cruise ships can be dynamic, so emphasising your flexibility and problem-solving skills will make you stand out as a candidate.
✨Tip Number 4
Network with current or former employees of OneSpaWorld if possible. They can provide valuable insights into the company culture and expectations, which can help you prepare better for your application and interview.
We think you need these skills to ace Receptionists - Careers at Sea!
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Spa Receptionist. Familiarise yourself with the key duties such as managing appointments, providing customer service, and operating the POS system.
Tailor Your CV: Highlight relevant experience in customer service or hospitality in your CV. Emphasise any previous roles where you managed appointments or worked in a spa or similar environment to showcase your suitability for the position.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for customer service and your enthusiasm for working in a spa setting. Mention specific skills that align with the job description, such as communication and organisational skills.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application demonstrates professionalism and attention to detail, which are crucial for a receptionist role.
How to prepare for a job interview at London Wellness Academy
✨Showcase Your Customer Service Skills
As a Spa Receptionist, exceptional customer service is key. Be prepared to share specific examples of how you've provided outstanding service in previous roles. Highlight your ability to handle inquiries and resolve issues with professionalism and empathy.
✨Demonstrate Your Organisational Skills
Managing appointments and ensuring smooth operations are crucial for this role. Discuss your experience with scheduling and organisation, and be ready to explain how you prioritise tasks effectively, especially in a busy environment.
✨Familiarise Yourself with Spa Services
Knowledge about spa treatments and services will set you apart. Research the types of services offered by OneSpaWorld and be ready to discuss them during your interview. This shows your enthusiasm and readiness to engage with guests.
✨Exude Professionalism and Positivity
As the first point of contact for guests, your demeanour matters. Practice maintaining a warm and welcoming attitude throughout the interview. This will reflect the professional image that the company seeks in their receptionists.
