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- Tasks: Be the friendly face of our spa, managing appointments and providing top-notch customer service.
- Company: Join OneSpaWorld, the leading spa operator on luxury cruise ships worldwide.
- Benefits: Travel the world while enjoying a vibrant work culture and comprehensive training.
- Why this job: Experience unique destinations and make lasting memories while delivering exceptional guest experiences.
- Qualifications: Enthusiasm for customer service and a passion for the spa industry are essential.
- Other info: No prior experience needed; training will be provided to help you shine!
The predicted salary is between 24000 - 36000 £ per year.
Imagine working for the leading spa operator on board luxury cruise ships. Apply today and make your dream a reality. OneSpaWorld operates spas on over 190 luxury cruise ships sailing the seven seas from California to Hong Kong, Alaska to South America. Work your way around the world with us.
Embark on an exciting journey with our dynamic spa team as a Spa Receptionist, becoming the vital first impression for our valued guests onboard our premier cruise ships. This unique role offers an exceptional opportunity to contribute to a luxurious spa environment while travelling to captivating destinations and providing paramount customer service to an international clientele.
If you are a highly motivated and enthusiastic individual with a passion for providing outstanding customer service in a spa setting, we encourage you to apply.
Job Summary: The Spa Receptionist is the first point of contact for all spa guests, responsible for creating a welcoming and efficient experience. Key responsibilities include managing the reception area, providing exceptional guest service through phone and in-person interactions, accurately managing appointments and payments, and ensuring smooth spa operations.
Duties and Responsibilities:
- Adhere to the established work schedule, ensuring punctuality for all shifts.
- Serve as the primary representative of the spa, embodying a professional and welcoming demeanour.
- Proactively greet all guests upon arrival and warmly acknowledge them upon departure, ensuring a positive and professional interaction.
- Efficiently and accurately manage spa appointments, including scheduling, rescheduling, and cancellations, utilizing the booking system.
- Provide comprehensive information to guests regarding spa treatments, packages, services, facilities, and operating hours, addressing inquiries effectively.
- Proficiently operate the spa's Point of Sale (POS) system and other relevant technology for transactions and record-keeping. (training will be provided)
- Answer all telephone calls promptly and professionally, ensuring a personalised and positive experience for guests.
- Proactively promote spa treatments, services, retail products, seminars, and current promotions to maximize sales opportunities.
- Work with the different Spa teams to ensure a cohesive, collaborative and successful Spa team.
- Address guest inquiries and concerns with professionalism, empathy, and courtesy, striving for effective resolution.
- Provide accurate, timely, and appropriate responses to all guest requests, proactively working to ensure complete satisfaction.
- Maintain a clean, safe, organized, and fully stocked reception area, adhering to hygiene and safety standards.
- Demonstrate the ability to work independently and remain at the reception desk for scheduled periods.
- Maintain a positive and professional attitude, contributing to a collaborative and positive team environment.
- Actively participate in all required training sessions and staff meetings to stay informed and enhance skills.
- Provide support in various areas of spa operations as directed by management.
- Promptly communicate any relevant incidents or concerns involving staff or guests to management.
Receptionists - Careers at Sea! employer: London Wellness Academy
Contact Detail:
London Wellness Academy Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionists - Careers at Sea!
✨Tip Number 1
Familiarise yourself with the cruise industry and the specific services offered by OneSpaWorld. Understanding the unique environment of a luxury cruise ship will help you tailor your approach during interviews and demonstrate your enthusiasm for the role.
✨Tip Number 2
Highlight any previous customer service experience, especially in spa or hospitality settings. Be prepared to share specific examples of how you've provided exceptional service, as this will resonate well with the hiring team.
✨Tip Number 3
Showcase your adaptability and ability to work in a fast-paced environment. Cruise ships can be dynamic, so emphasising your flexibility and problem-solving skills will make you a more attractive candidate.
✨Tip Number 4
Network with current or former employees of OneSpaWorld if possible. They can provide valuable insights into the company culture and expectations, which can help you stand out during the application process.
We think you need these skills to ace Receptionists - Careers at Sea!
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and any previous roles in a spa or hospitality setting. Emphasise skills that align with the responsibilities of a Spa Receptionist, such as appointment management and guest interaction.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for providing outstanding customer service. Mention why you are excited about the opportunity to work on luxury cruise ships and how your skills can contribute to the spa's success.
Highlight Relevant Skills: In your application, focus on skills that are crucial for the role, such as communication, organisation, and proficiency with technology. Provide examples of how you've successfully used these skills in past experiences.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is essential for a front-facing role.
How to prepare for a job interview at London Wellness Academy
✨Showcase Your Customer Service Skills
As a Spa Receptionist, exceptional customer service is key. Be prepared to share specific examples of how you've provided outstanding service in previous roles. Highlight your ability to handle inquiries and resolve issues with professionalism and empathy.
✨Demonstrate Your Organisational Skills
Managing appointments and ensuring smooth operations are crucial for this role. Discuss your experience with scheduling and any relevant systems you've used. Mention how you stay organised and manage multiple tasks efficiently.
✨Emphasise Your Teamwork Abilities
The role requires collaboration with various spa teams. Share experiences where you've worked effectively within a team, showcasing your ability to contribute positively to a group dynamic and support your colleagues.
✨Prepare for Role-Specific Questions
Expect questions related to the spa industry and the specific duties of a receptionist. Familiarise yourself with common spa treatments and services, and be ready to discuss how you would promote them to guests.
