Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Be the welcoming face of our spa, managing appointments and providing top-notch guest service.
- Company: Join OneSpaWorld, the leading spa operator on luxury cruise ships.
- Benefits: Travel the world while enjoying competitive pay and training opportunities.
- Why this job: Experience a unique role that combines luxury spa services with exciting travel adventures.
- Qualifications: Passion for customer service and a friendly, professional attitude.
- Other info: Join a dynamic team and enhance your skills in a vibrant environment.
The predicted salary is between 20000 - 30000 £ per year.
The Spa Receptionist is the first point of contact for all spa guests, responsible for creating a welcoming and efficient experience. Key responsibilities include:
- Managing the reception area.
- Providing exceptional guest service through phone and in‑person interactions.
- Accurately managing appointments and payments.
- Ensuring smooth spa operations.
- Adhering to the established work schedule, ensuring punctuality for all shifts.
- Serving as the primary representative of the spa, embodying a professional and welcoming demeanour.
- Proactively greeting all guests upon arrival and warmly acknowledging them upon departure.
- Efficiently and accurately managing spa appointments, including scheduling, rescheduling, and cancellations.
- Providing comprehensive information to guests regarding spa treatments, packages, services, facilities, and operating hours.
- Proficiently operating the spa's Point of Sale (POS) system and other relevant technology for transactions and record-keeping.
- Answering all telephone calls promptly and professionally.
- Proactively promoting spa treatments, services, retail products, seminars, and current promotions.
- Working with the different Spa teams to ensure a cohesive, collaborative and successful Spa team.
- Addressing guest inquiries and concerns with professionalism, empathy, and courtesy.
- Maintaining a clean, safe, organized, and fully stocked reception area.
- Demonstrating the ability to work independently and remain at the reception desk for scheduled periods.
- Maintaining a positive and professional attitude, contributing to a collaborative and positive team environment.
- Actively participating in all required training sessions and staff meetings.
- Providing support in various areas of spa operations as directed by management.
- Promptly communicating any relevant incidents or concerns involving staff or guests to management.
If you are a highly motivated and enthusiastic individual with a passion for providing outstanding customer service in a spa setting, we encourage you to apply. Imagine working for the leading spa operator on board luxury cruise ships. Apply today and make your dream a reality.
OneSpaWorld operates spas on over 190 luxury cruise ships sailing the seven seas from California to Hong Kong, Alaska to South America. Work your way around the world with us. Embark on an exciting journey with our dynamic spa team as a Spa Receptionist, becoming the vital first impression for our valued guests onboard our premier cruise ships.
Receptionists - Careers at Sea! employer: London Wellness Academy
Contact Detail:
London Wellness Academy Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionists - Careers at Sea!
✨Tip Number 1
Get to know the company! Research OneSpaWorld and their values. When you understand what they stand for, you can tailor your conversations to show how you fit right in with their team.
✨Tip Number 2
Practice your customer service skills! Since you'll be the first point of contact for guests, role-play common scenarios with friends or family. This will help you feel more confident and ready to impress during interviews.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips and might even refer you directly, which can give you a leg up in the application process.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining our amazing spa team on those luxury cruise ships!
We think you need these skills to ace Receptionists - Careers at Sea!
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for the role and the spa environment. A warm and welcoming tone can go a long way in making a great first impression.
Tailor Your Experience: Make sure to highlight any relevant experience you have that aligns with the responsibilities of a Spa Receptionist. Whether it’s customer service skills or managing appointments, we want to know how your background makes you a perfect fit for our team!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary to make your skills and experiences stand out, but remember to keep it professional!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of being noticed. It’s super easy and ensures your application goes straight to us. Plus, you’ll get to explore more about what we do and the amazing opportunities we offer!
How to prepare for a job interview at London Wellness Academy
✨Know the Spa Inside Out
Before your interview, make sure you research the spa's services, treatments, and any current promotions. This knowledge will not only impress the interviewer but also show your genuine interest in the role and the company.
✨Practice Your Guest Interaction Skills
Since you'll be the first point of contact for guests, practice how you would greet them and handle inquiries. Role-playing with a friend can help you feel more comfortable and confident in delivering exceptional customer service.
✨Dress to Impress
As a Spa Receptionist, embodying a professional and welcoming demeanour is key. Choose an outfit that reflects the spa's atmosphere—smart, polished, and approachable. First impressions matter, so make sure you look the part!
✨Prepare for Common Questions
Anticipate questions related to customer service scenarios, such as how you would handle a difficult guest or manage multiple appointments. Think of specific examples from your past experiences that demonstrate your problem-solving skills and ability to stay calm under pressure.
