At a Glance
- Tasks: Lead client success strategy and ensure exceptional support for regulatory reporting solutions.
- Company: Join a leading financial services firm focused on operational excellence.
- Benefits: Competitive salary, career growth, and a dynamic work environment.
- Other info: Collaborative culture with opportunities to innovate and improve client experiences.
- Why this job: Make a real impact by enhancing client relationships and driving measurable outcomes.
- Qualifications: 7+ years in customer success or regulatory operations; strong leadership and analytical skills.
The predicted salary is between 70000 - 90000 £ per year.
Requirements:
- 7+ years in customer success, client services, or regulatory operations within financial services
- Understanding of regulatory reporting regimes (e.g., EMIR, MiFIR, SFTR, ASIC, CFTC, SEC)
- Proven leadership experience with the ability to inspire and scale teams
- Strong client relationship management and stakeholder engagement skills
- Familiarity with reporting platforms, trade repositories, and regulatory technology (RegTech) solutions
- Demonstrated success in improving customer experience and driving measurable outcomes
- Data-driven mindset with experience using CRM and client success tools (e.g., Salesforce, Gainsight)
- (Desirable) Degree in Finance, Economics, Business, or a related field
- (Desirable) Experience working with buy-side and sell-side institutions, or within a regulatory reporting vendor or ARM/TR
- (Desirable) Experience developing and executing communication strategies in a regulated environment
Client-Centric: Always puts the client’s needs and outcomes at the centre of decision-making
Strategic Thinker: Able to see the big picture while managing the details
Resilient & Calm Under Pressure: Maintains composure in high-stakes or regulatory-driven environments
Collaborative Leader: Builds strong cross-functional relationships and fosters team cohesion
Excellent Communicator: Clear, concise, and confident in both written and verbal communication
Analytical & Insight-Driven: Uses data to inform decisions and continuously improve performance
Proactive & Accountable: Takes ownership and drives initiatives forward with minimal oversight
What the job involves:
Post Trade Regulatory Reporting is a software and data solutions business, offering global sell-side and buy-side clients a wide variety of products to assist with operational risk and trade processing (e.g. reconciliations, data solutions & regulatory reporting).
Reporting to the Head of Operations of LSEG Regulatory Reporting Solutions, the Senior Manager of Customer Success is responsible for leading the client success strategy across our regulatory reporting solutions. This role ensures that clients receive exceptional support, achieving high client satisfaction, client retention whilst delivering best in class account management and operational excellence. The role also plays a key part in delivering the LSEG’s Product Led, Client Centric strategy.
Key Responsibilities:
- Define and execute the customer success strategy aligned with business goals and strategy
- Actively engage with Sales and key stakeholders across the business, to understand client and market dynamics, translating insights into actionable objectives
- Drive a customer success culture through Operations and the wider organisation
- Provide hands on leadership and coaching fostering a high-performance culture
- Drive a culture of client-centricity, accountability, and continuous improvement
- Build and maintain strong relationships with key clients, including C-level and senior stakeholders
- Develop and maintain tailored Customer Success Plans based on direct interactions, usage data, and client feedback
- Proactively identify opportunities to expand product usage and deepen client engagement
- Improve advocacy by demonstrating value, building trust, and aligning solutions with client objectives
- Ensure customer plans are regularly reviewed and updated to reflect evolving needs and priorities
- Managing conflict and escalations with empathy and effectiveness
- Develop and monitor client KPIs such as client retention, client satisfaction, SLA adherence, issue resolution time, and defect resolution
- Collaborate with Product, Compliance, and Technology teams to ensure client feedback informs roadmap and service enhancements
- Oversee the implementation of tools and processes to scale client success operations effectively
- Develop and implement a comprehensive client communication strategy to ensure timely, clear, and consistent operational updates and product/technology enhancements
- Act as the internal champion for the voice of the customer, synthesising insights from client interactions, feedback, and surveys
- Communicate customer needs, pain points, and opportunities to senior leadership and product teams to inform strategic decisions
- Drive continuous improvement initiatives based on customer insights and satisfaction trends
- Ensure all client interactions and processes comply with internal and regulatory frameworks
- Ensure robust control oversight and governance across all customer success activities
- Monitor adherence to internal policies and regulatory requirements, escalating risks where appropriate
Senior Manager of Client Management (Regulatory Reporting) in London employer: London Stock Exchange
As a leading player in the financial services sector, our company offers an exceptional work environment that prioritises client success and operational excellence. With a strong focus on employee growth, we provide ample opportunities for professional development and leadership training, fostering a collaborative culture where innovation thrives. Located in a dynamic market, we empower our team to drive impactful change while ensuring a supportive atmosphere that values every individual's contribution.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Manager of Client Management (Regulatory Reporting) in London
✨Tap into Campus Networks
If you're still in uni, don’t forget to engage with your campus's career services and attend finance-related events. Banks often do presentations and recruitment drives on campus, so put yourself out there and make use of these opportunities to show off your passion for the field.
✨Get Certified
Consider pursuing relevant certifications like the CFA or ACCA while you’re job hunting. They not only beef up your CV but also connect you with professional bodies which can lead to networking opportunities and even job openings in banking and financial services.
✨Connect on Professional Platforms
Join finance-focused groups on platforms like LinkedIn and engage in discussions. This can really help you stand out from the crowd, allowing potential employers to see your knowledge and interest in industry trends. Plus, you might stumble upon job postings shared exclusively within the group.
✨Apply Directly and Be Proactive
Don’t shy away from reaching out directly to firms like London Stock Exchange. Use their websites and apply through them, but also consider following up with a polite email to express your enthusiasm. Being proactive can make a huge difference in getting noticed in the competitive financial services sector.
We think you need these skills to ace Senior Manager of Client Management (Regulatory Reporting) in London
Some tips for your application 🫡
Show Off Your Numbers!:In the banking and financial services world, quantifiable achievements are key. Make sure your CV highlights your grades in relevant subjects, any financial certifications you hold, and specific projects where you've delivered measurable results. Employers love to see how your skills translate into real-world success.
Tailor Your Cover Letter to the Role:When applying for a full-time position, your cover letter should make a direct connection between your experience and the job description. Don't just state your enthusiasm for finance—dive into how your background in banking or financial analysis sets you apart. Let your passion shine through while being specific about what you can bring to London Stock Exchange.
Include Relevant Financial Software Experience:If you've worked with financial modelling tools or software like Excel, SAP, or specific analytical tools during your studies or internships, bring that up! Highlighting your proficiency can really make your application pop and show you're ready to hit the ground running in a full-time role.
Research and Reflect:Before hitting that 'apply' button on London Stock Exchange's website, do a little digging. Look up their recent projects, values, and culture. Reflecting their ethos in your application can make a huge difference and show you’re genuinely interested in being part of the team!
How to prepare for a job interview at London Stock Exchange
✨Brush Up on Financial Analysis Skills
Make sure you're well-versed in financial concepts and analytical techniques relevant to banking and financial services. Get comfortable with tools like Excel for modelling or financial forecasting, as technical questions in this area are common during interviews with London Stock Exchange.
✨Prepare for Case Studies
Expect to tackle case studies that demonstrate your problem-solving skills in real-world banking scenarios. Familiarise yourself with the types of problems you might face—think risk assessments or investment evaluations—and be ready to articulate your thought process clearly.
✨Show Your Passion for Finance
Since this is a full-time position, employers at London Stock Exchange will be keen to see your genuine interest in finance. Be prepared to discuss recent industry trends or news articles that excite you, showcasing your enthusiasm and engagement with the field.
✨Network with Industry Professionals
Before your interview, reach out to current or former London Stock Exchange employees on platforms like LinkedIn. They'll offer unique insights into the company's culture and the interview process, which can give us a delightful edge in showcasing a good fit for the team.
