Requirements
Proven success as Business Analyst / Process SME within External workforce management process areas, with the ability to review, analyse and recommend next steps with service level data
Ability to identify customer needs and uncover opportunities to improve customer experience
Strong stakeholder management with the ability to influence at a cross functional level
Confidence to work in a dynamic and fast-paced environment
Ability to work independently with strong problem-solving skills
Proactive and positive approach to enhancing customer satisfaction
Analytical mindset to utilise data and simplify complex problems
Working of knowledge of leading Vendor Management Systems (e.g. SAP Fieldglass, Workday VNDLY etc.)
Advantages to have working knowledge of Workday HCM system
Strong written and spoken English skills required
What the job involves
Business Analyst / Process Subject Matter expert role is supporting the management of our external workforce in line with LSEG External Workforce Policy which was implemented in July 2025
The role is key to work closely with multiple stakeholder groups to understand current process/exceptions followed and define an E2E External worker management process
The role holder will be fully involved to define and implement the required change management activities relevant to People, Process and System implementation activities
Define required process, standard operating procedures and controls to establish a robust external worker management process
Will own and support the adoption of our Vendor Management System to drive business requirements and support in the delivery of the product strategy
Collaborating with Hiring Managers, Procurement, Engineering and Colleague Services teams to ensure delivery of an efficient and optimised process for the end-to-end lifecycle of LSEG’s external workforce
P.S- This is a 1 year fixed term contract
Actively collaborate with External workforce leadership teams and be responsible to define and manage the process to onboard, manage and exit all external workers, ensuring compliance with the External Workforce Policy and implementation of identified controls to drive efficiencies
Support the BAU operations teams by defining and monitoring required service levels, quality and driving better experiences at LSEG
Build and maintain a strong relationship with the BAU Operations teams and vendors as part of day-to-day activity and in support of the overall strategy
Actively participate in workshops with various stakeholders to define External workforce process and associated controls
Translate the target state processes to detailed requirements and work with Vendor and LSEG Engineering teams to implement Vendor Management System and controls
Drive solutions to overcome challenges, issues and barriers related to the management of our external workforce
Support user training by building required training content and delivery
Support Testing teams with required context and build E2E test case and execution
Building a lasting and productive relationship with the MSP vendor to support issue resolution and drive service quality
#J-18808-Ljbffr
Proven success as Business Analyst / Process SME within External workforce management process areas, with the ability to review, analyse and recommend next steps with service level data
Ability to identify customer needs and uncover opportunities to improve customer experience
Strong stakeholder management with the ability to influence at a cross functional level
Confidence to work in a dynamic and fast-paced environment
Ability to work independently with strong problem-solving skills
Proactive and positive approach to enhancing customer satisfaction
Analytical mindset to utilise data and simplify complex problems
Working of knowledge of leading Vendor Management Systems (e.g. SAP Fieldglass, Workday VNDLY etc.)
Advantages to have working knowledge of Workday HCM system
Strong written and spoken English skills required
What the job involves
Business Analyst / Process Subject Matter expert role is supporting the management of our external workforce in line with LSEG External Workforce Policy which was implemented in July 2025
The role is key to work closely with multiple stakeholder groups to understand current process/exceptions followed and define an E2E External worker management process
The role holder will be fully involved to define and implement the required change management activities relevant to People, Process and System implementation activities
Define required process, standard operating procedures and controls to establish a robust external worker management process
Will own and support the adoption of our Vendor Management System to drive business requirements and support in the delivery of the product strategy
Collaborating with Hiring Managers, Procurement, Engineering and Colleague Services teams to ensure delivery of an efficient and optimised process for the end-to-end lifecycle of LSEG’s external workforce
P.S- This is a 1 year fixed term contract
Actively collaborate with External workforce leadership teams and be responsible to define and manage the process to onboard, manage and exit all external workers, ensuring compliance with the External Workforce Policy and implementation of identified controls to drive efficiencies
Support the BAU operations teams by defining and monitoring required service levels, quality and driving better experiences at LSEG
Build and maintain a strong relationship with the BAU Operations teams and vendors as part of day-to-day activity and in support of the overall strategy
Actively participate in workshops with various stakeholders to define External workforce process and associated controls
Translate the target state processes to detailed requirements and work with Vendor and LSEG Engineering teams to implement Vendor Management System and controls
Drive solutions to overcome challenges, issues and barriers related to the management of our external workforce
Support user training by building required training content and delivery
Support Testing teams with required context and build E2E test case and execution
Building a lasting and productive relationship with the MSP vendor to support issue resolution and drive service quality
#J-18808-Ljbffr
