- This role is within the WMR Content Operations team. Working hours are on a ‘shift’ basis, 6.30am to 2.30pm, 2.30pm to 10.30pm and 10.30pm to 6.30am
- This vacancy is for the ‘night shift’, approx. 10.30pm to 6.30am, on a Sunday night to Friday morning basis
- The team embraces ‘hybrid’ working, with a minimum of three days in the office each week, and two at home
- This role involves the provision of accurate and timely benchmark rates to clients who subscribe to the WMR Spot, Forward and NDF services
- These benchmark rates are published every 30 minutes and therefore the Content Operations Specialist will be a key part of the production cycle, taking ownership for the process, beginning to end
- Validates data in an accurate and timely manner using the knowledge of the tools and financial markets
- Uses the approved sources to identify the data, make valuable contributions to the data or use the data as is defined in the collection policy
- Performs data investigation on diagnostic, descriptive, and statistical output during the course of research projects
- Participates in the development of new business proposals and assists on other ongoing project work
- Demonstrates specific market / language skills to deliver on customer / business requirements, adhering to the quality metrics set
- Leads in the resolution of client cases by fixing the data integrity, missing data and other similar issues
- Collaborates with internal teams and external teams to support sourcing and collection of data
- Supports specific complex projects assigned and meets or exceeds the targets defined
- Supports the implementation of process improvement ideas to improve efficiency and customer experience
Able to understand and interpret complex market informationBe able to multi task producing accurate work under pressure of timeDemonstrate literacy, both verbal and written skillsHave a high regard for accuracyEffective at decision making, including when faced with partial informationDemonstrate strong numeracy skillsGood social skills, able to work in a small teamWorking knowledge of Office 365 applicationsUnderstanding of the global financial marketplaceGraduate Entry level, or equivalent
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Content Operations Specialist (Night Shift) employer: London Stock Exchange
The London Stock Exchange Group is an exceptional employer, offering a dynamic work environment that fosters innovation and collaboration within the Global Security Operations team. Employees benefit from comprehensive professional development opportunities, a strong commitment to work-life balance, and the chance to contribute to cutting-edge cybersecurity initiatives in one of the world's leading financial hubs. Join us to be part of a culture that values expertise and encourages growth while making a meaningful impact in the security landscape.
