Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage technical relationships and provide support for clients in the financial sector.
- Company: Join LSEG, a global leader in financial markets infrastructure and data services.
- Benefits: Enjoy healthcare, retirement planning, paid volunteering days, and wellbeing initiatives.
- Why this job: Be part of a diverse team driving sustainable economic growth and innovation.
- Qualifications: Degree in technology, business, or engineering; relevant industry experience preferred.
- Other info: LSEG values individuality and promotes a collaborative, creative culture.
The predicted salary is between 36000 - 60000 £ per year.
Client Market Operations provides a range of customer and operational services across the London Stock Exchange Group. The core services provided by the department are: Technical Account Management, onboarding, software certification, client support and market operations services.
The Technical Account Management Team handle relationships with the technical contacts at member firms, software providers and data vendors. The team is responsible for technical on-boarding, attending face-to-face customer meetings, technical consultations, functional support, client readiness and act as a liaison between the client and internal teams. The team provides support for the following markets and services: London Stock Exchange, Turquoise, TRADEcho, Group Ticker Plant (GTP) and RNS Data Feed products.
Key responsibilities
- Be responsible for all aspects of the technical relationship with a set of named accounts.
- Provide functional support, technical advice and project information to new customers and existing customers during product and system upgrades and changes.
- Understanding the impact that proposed product and system changes will have on client systems and feed this back to the internal teams.
- Identify all client readiness activities for assigned projects and act as the client-facing Technical Lead.
- Liaise with software development, project management, network support and business teams within each account during the onboarding of new systems and development of existing systems and market migrations.
Key Behaviours
- Maximising opportunities - Open to and willingly adopts new processes / approaches / ways of working. Seeks information from colleagues / clients.
- Communication - Oral and written communications are tailored to their audience's needs.
- Teamwork - proactive and demonstrates initiative.
- Planning - Plans activities, provides progress reports and records; attends relevant meetings to represent function groups. Prioritises activities / projects according to business need.
- Analysis & Problem Solving - Analyses issues to identify the most appropriate solutions. Utilises all available resources and toolsets to investigate and resolve problems.
Candidate Profile / Key Skills
- Relevant industry experience within professional and client focused environments.
- A good understanding of Equities markets would be an advantage.
- Strong technical knowledge of trading systems, market data, post trade and a good knowledge of FIX protocol.
- The ideal candidate will have a degree in a technology, business or engineering subject.
LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives. We are proud to be an equal opportunities employer.
Technical Account Manager - London Stock Exchange Group employer: London Stock Exchange Group
Contact Detail:
London Stock Exchange Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Account Manager - London Stock Exchange Group
✨Tip Number 1
Familiarise yourself with the London Stock Exchange Group's services and products, especially those related to Technical Account Management. Understanding their offerings will help you engage in meaningful conversations during interviews.
✨Tip Number 2
Network with current or former employees of LSEG on platforms like LinkedIn. They can provide insights into the company culture and expectations, which can be invaluable when preparing for your interview.
✨Tip Number 3
Brush up on your knowledge of trading systems and market data, particularly the FIX protocol. Being able to discuss these topics confidently will demonstrate your technical expertise and readiness for the role.
✨Tip Number 4
Prepare examples of how you've successfully managed client relationships in the past. Highlight your problem-solving skills and ability to communicate effectively, as these are key behaviours that LSEG values.
We think you need these skills to ace Technical Account Manager - London Stock Exchange Group
Some tips for your application 🫡
Understand the Role: Before applying, make sure you thoroughly understand the responsibilities and requirements of the Technical Account Manager position. Tailor your application to highlight relevant experience in client-focused environments and technical knowledge of trading systems.
Highlight Relevant Skills: In your CV and cover letter, emphasise your understanding of Equities markets, technical expertise, and any experience with FIX protocol. Use specific examples to demonstrate how your skills align with the key behaviours mentioned in the job description.
Craft a Tailored Cover Letter: Write a compelling cover letter that addresses the specific needs of LSEG. Mention your ability to communicate effectively, work in teams, and solve problems, as these are key behaviours they value. Make sure to express your enthusiasm for contributing to their mission.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is crucial for a role that involves client interactions.
How to prepare for a job interview at London Stock Exchange Group
✨Understand the Role
Make sure you have a solid grasp of what a Technical Account Manager does, especially in the context of the London Stock Exchange Group. Familiarise yourself with their services and how they interact with clients, as this will help you answer questions more effectively.
✨Showcase Your Technical Knowledge
Since the role requires strong technical knowledge of trading systems and market data, be prepared to discuss your experience with these areas. Brush up on FIX protocol and any relevant technologies to demonstrate your expertise during the interview.
✨Emphasise Communication Skills
As a Technical Account Manager, you'll need to communicate complex information clearly. Prepare examples of how you've tailored your communication style to different audiences in the past, whether in written reports or face-to-face meetings.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss specific instances where you've identified problems and implemented solutions. Highlight your analytical skills and how you've used them to improve processes or resolve client issues, as this aligns with the key behaviours sought by LSEG.
