Senior Operations Manager | London, UK

LSEG (London Stock Exchange Group) is more than a diversified global financial markets infrastructure and data business. We are dedicated, open-access partners with a commitment to excellence in delivering the services our customers expect from us. With extensive experience, deep knowledge and worldwide presence across financial markets, we enable businesses and economies around the world to fund innovation, manage risk and create jobs.

People are at the heart of what we do and drive the success of our business. Our culture of connecting, creating opportunity and delivering excellence shape how we think, how we do things and how we help our people fulfil their potential. We embrace diversity and actively seek to attract individuals with unique backgrounds and perspectives.

LSEG's Regulatory Reporting is a software and data solutions business, offering global sell-side and buy-side clients a wide variety of products to assist with their obligations to report their transactions on a timely and accurate basis. We also provide several ancillary services to ensure the accuracy and completeness of their reporting.

Reporting to the Head of Operations of LSEG's Regulatory Reporting, the Senior Operations Manager will lead a team responsible for the management of key day-to-day operational processes across the suite of LSEG's Regulatory Reporting services including oversight of the offshore team. This role is central to ensuring operational excellence and regulatory compliance across our services, and alongside our Customer Success and Client Services teams, delivering a first-class service to our customers whilst maintaining a focus on revenue growth, client demand, regulatory compliance, and operational resilience.

• Execute on LSEG's location strategy by leading and managing the performance of a new offshore operations team responsible for completing key operational activities, ensuring SLAs and regulatory deadlines are consistently met.
• Act as an escalation point for complex high-risk issues.
• Improve the overall effectiveness of our service offering working closely with Technology, Change and Compliance.
• Build strong relationships with internal stakeholders to support audits, inspections, and the successful implementation of new regulatory changes.
• Drive operational readiness for new regulatory requirements, platform migrations or service enhancements.
• Challenge the control environment for improvements to existing risks and controls, driving risk management culture.

• 7+ years' Operations experience within the financial markets.
• Proven ability to lead, forge strong relationships both within and outside the company.
• Excellent interpersonal and communication skills (both written and verbal).
• Prior experience in management or team leadership roles, including offshore management responsibilities.
• Strong analytical and problem-solving skills, good attention to detail.

LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth. Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries.

LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives. We are proud to be an equal opportunities employer.