Senior Manager - Operations Engineering

Senior Manager – Operations Engineering

Apply locations London, United Kingdom time type Full time posted on Posted Yesterday job requisition id R0098738

The Job

We are looking for a Senior Manager to lead the ISD Markets Operations Engineering Function. You will be leading a talented team of engineers and be able to demonstrate superb technical competency, delivering mission critical infrastructure and ensuring the highest levels of availability, performance and security.

Responsibilities

• Lead a team of system engineers delivering subject matter expertise and best of breed enhancements to the environment including but not limited to automation, monitoring and alerting;
• Manage, deliver and monitor a number of key improvements to the current systems and infrastructure;
• Architect, Design and Drive enhancements to the environment through to implementation;
• Take ownership of team delivery of key projects;
• Actively report on project progress, raising risks and managing deliverables often with conflicting priorities and timescales;
• Plan with foresight in order to meet deliverables and goals;
• Participate in the design of information and operational support systems;
• Install, configure, test and maintain operating systems, application software and system management tools;
• Provide an advanced level of support to the existing environment when required;
• Maintain the highest levels of system stability and reliability;
• Act as a key escalation point for major incidents;
• Proactively ensure the highest levels of systems and infrastructure availability;
• Identify and propose strategic service and system changes, enhancements and developments and liaise with appropriate third party and software vendors, users and IT teams;
• Ensure monitoring performance and identify any issues, identify possible solutions, and work with engineers to provide resolution;
• Maintain security, backup, and redundancy strategies;
• Write and maintain custom scripts to increase system efficiency and lower the human intervention time on any tasks;
• Work with Issues Tracking System to ensure services are provided according to relevant SLA(s);
• Escalate risks and issues and provide frequent status reports for management;
• Write and maintain appropriate documentation for manual and automated processes;
• Understand existing complex environment and be able to easily identify problem areas and undertake successful implementations to resolve and/or mitigate;
• Assist with out of hours / weekend changes;

The Person

• BS/MS degree in Computer Science, Engineering (or a related subject) or have 10 years relevant experience in similar role and environment;
• Proven working experience in installing, configuring and troubleshooting UNIX /Linux based environments;
• Experience with virtualization and containerization (e.g., VMware, RHEV);
• Experience with monitoring systems;
• Experience with automation software (e.g., Puppet, Ansible);
• Scripting skills (e.g., shell scripts, Perl, Ruby, Python);
• Networking knowledge;
• Database Knowledge (Oracle, PLSQL);
• Excellent communication and stakeholder management;
• Be self-driven, responsive and capable of working to tight deadlines;

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