At a Glance
- Tasks: Lead client success strategy and ensure exceptional support for regulatory reporting solutions.
- Company: Join a leading financial services firm focused on innovative regulatory reporting.
- Benefits: Competitive salary, inclusive culture, and opportunities for professional growth.
- Other info: Be part of a diverse team that values collaboration and continuous improvement.
- Why this job: Make a real impact by enhancing client relationships and driving success in a dynamic environment.
- Qualifications: 7+ years in customer success or regulatory operations with strong leadership skills.
The predicted salary is between 70000 - 90000 £ per year.
Post Trade Regulatory Reporting is a software and data solutions business that serves global sell‑side and buy‑side clients. Reporting to the Head of Operations of LSEG Regulatory Reporting Solutions, the Senior Manager of Customer Success leads the client success strategy across our regulatory reporting solutions, ensuring exceptional support, high client satisfaction, client retention, and operational excellence.
Responsibilities
- Define and implement the customer success strategy aligned with business goals and strategy.
- Actively engage with Sales and key stakeholders across the business to understand client and market dynamics, translating insights into actionable objectives.
- Drive a customer success culture throughout the organization, coaching and fostering a high‑performance culture.
- Build and maintain strong relationships with key clients, including C‑level and senior stakeholders.
- Develop tailored Customer Success Plans based on direct interactions, usage data, and client feedback.
- Proactively identify opportunities to expand product usage and deepen client engagement.
- Improve advocacy by demonstrating value, building trust, and aligning solutions with client objectives.
- Ensure customer plans are regularly reviewed and updated to reflect evolving needs and priorities.
- Develop and monitor client critical metrics such as client retention, satisfaction, SLA adherence, issue resolution time, and defect resolution.
- Collaborate with Product, Compliance, and Technology teams to incorporate client feedback into the roadmap and service enhancements.
- Oversee the implementation of tools and processes to scale client success operations effectively.
- Develop and implement a comprehensive client communication strategy to provide timely, clear, and consistent updates.
- Act as the internal champion for the voice of the customer, synthesising insights from interactions, feedback, and surveys.
- Communicate customer needs, difficulties, and opportunities to senior leadership and product teams to inform strategic decisions.
- Drive continuous improvement initiatives based on customer insights and satisfaction trends.
- Ensure all client interactions and processes comply with internal and regulatory frameworks.
- Maintain robust control oversight and governance across all customer success activities.
- Monitor adherence to internal policies and regulatory requirements, escalating risks where appropriate.
Required Skills & Experience
- 7+ years in customer success, client services, or regulatory operations within financial services.
- Understanding of regulatory reporting regimes (e.g., EMIR, MiFIR, SFTR, ASIC, CFTC, SEC).
- Leadership experience with the ability to inspire and scale teams.
- Strong client relationship management and stakeholder engagement skills.
- Familiarity with reporting platforms, trade repositories, and regulatory technology (RegTech) solutions.
- Demonstrated success in improving customer experience and driving measurable outcomes.
- Data‑driven mentality with experience using CRM and client‑success tools (e.g., Salesforce, Gainsight).
Desirable Qualifications
- Experience working with buy‑side and sell‑side institutions, or within a regulatory reporting vendor or ARM/TR.
- Experience developing and executing communication strategies in a regulated environment.
- Familiarity with reporting platforms, trade repositories, and RegTech solutions.
Personal Attributes
- Client‑centric: prioritises client needs and outcomes.
- Strategic thinker: sees the big picture while managing details.
- Resilient & calm under pressure: remains composed in high‑stakes or regulatory‑driven environments.
- Collaborative leader: builds cross‑functional relationships and fosters team cohesion.
- Excellent communicator: clear, concise, and confident in both written and verbal communication.
- Analytical & insight‑driven: uses data to inform decisions and continuously improve performance.
- Proactive & accountable: takes ownership and drives initiatives forward with minimal oversight.
Equal Opportunity Employer LSEG is a proud equal‑opportunity employer. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. We comply with all applicable regulations and can accommodate reasonable religious practices and disability needs.
Senior Manager, Client Management - Regulatory Reporting employer: London Stock Exchange Group
LSEG is an exceptional employer that prioritises a client-centric culture and fosters a high-performance environment, making it an ideal place for professionals in regulatory reporting. With a strong commitment to employee growth, LSEG offers comprehensive training and development opportunities, ensuring that team members can thrive in their careers while contributing to meaningful client success. Located in a dynamic financial hub, employees benefit from a collaborative work culture that values innovation and inclusivity, alongside competitive compensation and benefits.
Contact Details:
London Stock Exchange Group Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Senior Manager, Client Management - Regulatory Reporting
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy to reach out on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their regulatory reporting solutions and think about how your experience aligns with their needs. This will help you stand out and show that you’re genuinely interested.
✨Tip Number 3
Practice your pitch! Be ready to explain how your skills can drive client success and improve customer satisfaction. Tailor your examples to reflect the responsibilities of the Senior Manager role, showing you’re the perfect fit.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Senior Manager, Client Management - Regulatory Reporting
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in customer success and regulatory reporting. We want to see how your skills align with our needs, so don’t hold back on showcasing relevant achievements!
Showcase Your Leadership Skills:As a Senior Manager, you'll need to inspire and lead teams. Use your application to demonstrate your leadership experience and how you've successfully managed client relationships in the past. We love seeing examples of how you’ve driven a customer success culture!
Be Data-Driven:We’re all about using data to inform decisions, so make sure to mention any experience you have with CRM tools or metrics that showcase your impact on client satisfaction and retention. Numbers speak volumes, so let them do the talking for you!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at London Stock Exchange Group
✨Know Your Regulatory Reporting
Make sure you brush up on your knowledge of regulatory reporting regimes like EMIR, MiFIR, and others mentioned in the job description. Being able to discuss these topics confidently will show that you understand the industry and can engage with clients effectively.
✨Showcase Your Client Management Skills
Prepare examples from your past experiences where you've successfully managed client relationships or improved customer satisfaction. Highlight specific metrics or outcomes to demonstrate your impact, as this role heavily focuses on client success and retention.
✨Demonstrate Leadership Qualities
Since this position involves leading a team, be ready to discuss your leadership style and how you've inspired teams in the past. Share stories that illustrate your ability to foster a high-performance culture and collaborate across functions.
✨Be Data-Driven
Familiarise yourself with CRM tools like Salesforce or Gainsight, as well as any relevant data metrics. Be prepared to discuss how you've used data to inform decisions and drive improvements in customer experience, which is crucial for this role.
