Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support customers at top banks and hedge funds with their queries and issues.
- Company: Join LSEG, a global leader in financial markets and data solutions.
- Benefits: Enjoy healthcare, retirement planning, paid volunteering days, and wellbeing initiatives.
- Why this job: Be part of a dynamic team that values innovation and continuous improvement.
- Qualifications: 2-3 years in a client-facing role; strong communication and SQL skills required.
- Other info: Ideal for curious problem solvers eager to grow in the tech industry.
The predicted salary is between 36000 - 60000 £ per year.
Post Trade Regulatory Reporting is a software and data solutions business, offering global sell-side and buy-side clients a wide variety of products to assist with operational risk and trade processing (e.g., reconciliations, data solutions, regulatory reporting, and trade confirmation services).
The Customer Support Analyst will work on a customer helpdesk supporting users at tier 1 banks, hedge funds, and other financial institutions. The candidate will also support internal infrastructure systems and liaise with data centre staff, as Regulatory Reporting is a hosted solution.
Key Responsibilities
- Respond efficiently to customer queries and conduct Tier 1 investigations in accordance with SLAs via the Customer Portal hosted in Salesforce.
- Raise defects to relevant internal teams while maintaining ownership of client cases and keeping customers informed.
- Develop or become highly knowledgeable in relevant business domains.
- Send service notifications and broadcast communications to users.
- Collaborate with internal teams (development, QA, professional services, solutions) responsible for supported business solutions.
- Work with the Head of Support and Client Services Team Lead to improve customer service levels.
- Administer internal infrastructure, including the team\’s case management system for helpdesk tickets, application lifecycle management, and project tasks.
- Keep internal documentation up to date.
Essential Skills and Experience
- 2-3 years\’ experience in a helpdesk or similar client-facing role.
- Client-centric approach with strong customer-facing communication skills via telephone and email.
- Good knowledge of SQL, preferably SQL Server.
- Basic understanding of networking, including FTP/SFTP.
- Experience with JIRA, Confluence, and ServiceNow.
- Proficiency in English (reading, speaking, listening, writing).
Nice to Have
- Experience with post-trade processing for equities, derivatives, and other instruments.
- Knowledge of reconciliations and transaction reporting.
- Regulatory experience, including MiFIR/EMIR.
We seek intellectually curious individuals interested in the evolving technology industry, eager to ask challenging questions and understand complex scenarios. If you are a forward thinker and problem solver, this is an excellent opportunity to advance your career. Join us to be part of a team that values innovation, quality, and continuous improvement.
London Stock Exchange Group (LSEG) is a leading global financial markets infrastructure and data provider, committed to driving financial stability, empowering economies, and enabling sustainable growth. We foster a diverse, inclusive environment and are proud to be an equal opportunities employer.
We offer tailored benefits, including healthcare, retirement planning, paid volunteering days, and wellbeing initiatives. We also support sustainability and community involvement through our charitable foundations and employee engagement opportunities.
#J-18808-Ljbffr
Senior Customer Support Analyst, Regulatory Reporting employer: London Stock Exchange Group
Contact Detail:
London Stock Exchange Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Customer Support Analyst, Regulatory Reporting
✨Tip Number 1
Familiarise yourself with the specific tools and technologies mentioned in the job description, such as Salesforce, JIRA, and SQL. Having hands-on experience or even completing relevant online courses can give you a significant edge during the interview process.
✨Tip Number 2
Understand the regulatory landscape, especially around post-trade processing and reporting. Being able to discuss MiFIR and EMIR knowledgeably will demonstrate your commitment to the role and your understanding of the industry.
✨Tip Number 3
Prepare to showcase your customer service skills by thinking of examples where you've successfully resolved client issues. Highlighting your ability to communicate effectively with clients, especially in high-pressure situations, will be crucial.
✨Tip Number 4
Network with current or former employees of StudySmarter or similar companies. Engaging with them on platforms like LinkedIn can provide insights into the company culture and expectations, which can be invaluable during your application process.
We think you need these skills to ace Senior Customer Support Analyst, Regulatory Reporting
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Senior Customer Support Analyst position. Understand the key responsibilities and essential skills required, such as experience in a helpdesk role and knowledge of SQL.
Tailor Your CV: Customise your CV to highlight relevant experience that aligns with the job requirements. Emphasise your client-facing communication skills and any experience you have with tools like JIRA, Confluence, and ServiceNow.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer support and your understanding of regulatory reporting. Mention specific examples of how you've successfully handled customer queries or improved service levels in previous roles.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a client-facing role.
How to prepare for a job interview at London Stock Exchange Group
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Senior Customer Support Analyst in Regulatory Reporting. Familiarise yourself with the key tasks such as responding to customer queries, managing helpdesk tickets, and liaising with internal teams. This will help you demonstrate your knowledge during the interview.
✨Showcase Your Communication Skills
Since this role involves significant customer interaction, be prepared to showcase your strong communication skills. Practice articulating your thoughts clearly and concisely, both verbally and in writing. You might even want to prepare examples of how you've effectively communicated with clients in past roles.
✨Demonstrate Technical Knowledge
Brush up on your SQL skills and understanding of networking concepts like FTP/SFTP. Be ready to discuss any relevant experience you have with tools like JIRA, Confluence, and ServiceNow. Showing that you are technically savvy will give you an edge over other candidates.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities and customer-centric approach. Think of specific examples from your previous experience where you successfully resolved issues or improved customer service levels. This will illustrate your capability to handle real-world challenges in the role.
