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- Tasks: Join a dynamic team supporting client subscriptions for WMR FX Benchmarks and other products.
- Company: LSEG is a leading global financial markets infrastructure and data provider.
- Benefits: Enjoy healthcare, retirement planning, paid volunteering days, and wellbeing initiatives.
- Why this job: Be part of a collaborative culture driving sustainable economic growth and innovation.
- Qualifications: No specific qualifications required; just bring your enthusiasm and willingness to learn.
- Other info: Work hours are Monday to Friday, 9am to 5pm, in a diverse and inclusive environment.
The predicted salary is between 36000 - 60000 £ per year.
This role is within the Benchmark support team who support all new and existing client subscriptions for WMR FX Benchmarks and other IRCC products. Work in a small team and act as a critical role in the development and growth of the Benchmark/WMR business. Role involves providing excellent customer support ensuring that all enquiries are dealt with in an efficient, courteous and professional manner. Involves working with both internal and external clients assisting and facilitating the onboarding of new clients who require a subscription to access and use the WMR FX Benchmark Rates. Adhere to WMR regulatory requirements to ensure clients are treated fairly and consistently in accordance with Fair, Reasonable and Non-Discriminatory Access (FRAND) policies. Team works between the hours of 9am and 5pm Monday to Friday.
Main Responsibilities / Accountabilities:
- Share responsibility of group mailboxes specifically wmr.sales@lseg.com and benchmarks@lseg.com to respond effectively to customer inquiries via phone and email within agreed 2 - 4 hour Service Level Agreement (SLA).
- Support Sales and Account Teams globally to ensure correct licensing put in place.
- Monitor all new client onboarding to ensure delivery set up is completed in a timely manner.
- Understanding and application of regulatory framework.
- Identify appropriate solutions using own initiative and judgement.
Weekly Tasks:
- Assist team to prepare and manage weekly Opportunity reporting, specifically taking ownership of all 'new' opportunities and 'cancellations' being processed. Where necessary, carry out investigations escalating issues to team lead and local account teams to better understand new entries.
- Assist team to process outstanding Pipeline opportunities.
Monthly Tasks:
- Run Asset Report from TRUST ready for team review.
- Save partner reports into directory and reconcile where necessary.
- Improve partner management and relationship with partner and their partner account managers.
- Reconcile pipeline report for new LDA clients ensuring accurately processed.
Project Work:
- Participate in project work and service improvement initiatives.
- Assist in the production of documentation, procedures and policies. Review and Update on a quarterly basis.
Behaviors to adhere to:
- Work collaboratively fostering an innovative mind set.
- Promote a positive customer experience.
- Continuously consider and mitigate exposure of the service to Operational Risk.
- Generate ideas to improve systems, procedures, services through team leader.
- Identify any potential issues liable to impact deadlines or quality and escalate to team leader.
LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone's race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law.
Senior Associate (Product) - London Stock Exchange Group employer: London Stock Exchange Group
Contact Detail:
London Stock Exchange Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Associate (Product) - London Stock Exchange Group
✨Tip Number 1
Familiarise yourself with the WMR FX Benchmarks and other IRCC products. Understanding these products will not only help you answer client inquiries effectively but also demonstrate your commitment to the role during interviews.
✨Tip Number 2
Network with current employees at LSEG, especially those in the Benchmark support team. Engaging with them can provide insights into the company culture and expectations, which can be invaluable during your application process.
✨Tip Number 3
Prepare to discuss your experience with customer support and onboarding processes. Highlight specific examples where you've successfully managed client relationships or resolved issues, as this aligns closely with the responsibilities of the role.
✨Tip Number 4
Stay updated on regulatory requirements related to financial services. Being knowledgeable about Fair, Reasonable and Non-Discriminatory Access (FRAND) policies will show that you are proactive and understand the compliance aspects of the role.
We think you need these skills to ace Senior Associate (Product) - London Stock Exchange Group
Some tips for your application 🫡
Understand the Role: Before applying, make sure you thoroughly understand the responsibilities and requirements of the Senior Associate (Product) position. Tailor your application to highlight relevant experience in customer support and regulatory frameworks.
Craft a Strong CV: Your CV should clearly outline your experience in client onboarding, customer service, and any relevant project work. Use bullet points to make it easy to read and ensure it aligns with the skills mentioned in the job description.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Highlight specific examples from your past work that demonstrate your ability to provide excellent customer support and manage client relationships effectively.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at London Stock Exchange Group
✨Understand the Product
Make sure you have a solid understanding of WMR FX Benchmarks and other IRCC products. Familiarise yourself with their features, benefits, and how they fit into the broader financial ecosystem. This knowledge will help you answer questions confidently and demonstrate your genuine interest in the role.
✨Showcase Customer Support Skills
Since the role involves providing excellent customer support, be prepared to discuss your previous experiences in customer service. Highlight specific examples where you resolved issues efficiently and maintained professionalism, as this will show your ability to handle client inquiries effectively.
✨Demonstrate Regulatory Knowledge
Understanding regulatory frameworks is crucial for this position. Brush up on relevant regulations and be ready to discuss how you would ensure compliance with Fair, Reasonable and Non-Discriminatory Access (FRAND) policies. This will showcase your ability to navigate complex regulatory environments.
✨Emphasise Team Collaboration
The job requires working closely with both internal and external clients. Be prepared to talk about your experience in collaborative environments and how you foster positive relationships within a team. Highlight any instances where you contributed to team success or improved processes through teamwork.
