Risk Assurance, Governance & Operations Lead

Lead a global multi-disciplined team covering regulated and non-regulated services focused on service governance, compliance, regulatory reporting, audit, and customer assurance.

Operational Resilience and Compliance: Drive compliance with operational resilience policies and standards, identifying gaps and ensuring action plans are effectively formulated, prioritised, and tracked. Be responsible for Divisional ITDR strategy compliance and ensure that Engineering teams are delivering plans and policies.

Risk Management: Oversee processes within Engineering for handling technology and operational risks across Data & Analytics, ensuring the correct risk assessments are conducted for areas of non-compliance, engaging stakeholders to ensure the risk is understood and action plans formulated, prioritised, and tracked. Proficient in managing escalations, and providing strategic input to risk governance processes.

Service Management: Experience in service management. Adept at post incident root cause analysis, supporting Engineering teams in identifying causes and other factors influencing our service incidents to drive more robust and improved operational resilience to disruptions and higher service availability. Ability to distill and communicate major incident follow ups across various levels of the organisation up to C level. Provide support to ongoing Operational Resilience initiatives as a representative of Data & Analytics, ensuring that the requirements of the Division are considered in any solution or process and communicating those across the teams.

Customer Audits and Assurance: Supervise the routine Product and Site Attestation programmes, annual and adhoc customer audit requests, ensuring that the responses provided are timely, accurate and within the scope of the customers provision under their contract and that messaging is consistent across all external parties. Provide an escalation point for issues relating to customer experience.

Regulatory Reporting: Experienced in working with external regulators and government bodies to ensure compliance and support assessments, including monthly reporting and engagement in Risk and Compliance forums for FX businesses.

Process Design and Improvement: Experience in policy, standard and procedure design, review, contributing to technical standard and ITSM process reviews and approvals, where necessary defining processes where none exist.

Data Analysis: Ability to consume, understand and manipulate data using a variety of tools, producing actionable reports to drive discussions and outcomes in relation to service quality, compliance and risk.

LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth. Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions. Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity.

LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives. We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone's race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.