Product Operations Manager - London Stock Exchange Group

LSEG (London Stock Exchange Group) is more than a diversified global financial markets infrastructure and data business. We are dedicated, open-access partners with a dedication to excellence in delivering the services our customers expect from us. With extensive experience, deep knowledge and worldwide presence across financial markets, we enable businesses and economies around the world to fund innovation, manage risk and create jobs. It's how we've contributed to supporting the financial stability and growth of communities and economies globally for more than 300 years! Through a comprehensive suite of trusted financial market infrastructure services – and our open-access model – we provide the flexibility, stability and trust that enable our customers to pursue their ambitions with confidence and clarity.

LSEG is headquartered in the United Kingdom, with significant operations in 65 countries across EMEA, North America, Latin America and Asia Pacific. We employ 25,000 people globally, more than half located in Asia Pacific. LSEG's ticker symbol is LSEG.

Join LSEG Risk Intelligence as a Product Operations Manager!

About the Role

We're seeking an experienced Product Operations Manager to drive efficiency, scale our product processes, and enable data-driven decision-making across our product organization. You will partner closely with Product, Engineering, Data, and Go-to-Market teams to build the operational backbone that accelerates product delivery and enhances product impact.

Key Responsibilities

Process Design & Optimization

• Define, document, and continuously improve end-to-end product workflows: ideation, discovery, development, launch, and iteration.
• Standardize tools and templates (e.g. backlog management, prioritization frameworks, idea repositories) to reduce duplication and enhance team fungibility.

Data & Analytics Enablement

• Build and maintain real-time dashboards (e.g. Power BI) to surface product performance, data-quality metrics, and customer usage insights.
• Partner with Data Engineering to break down silos and automate reporting, reducing manual resolution times from days to seconds.

Customer & Market Insights

• Facilitate JTBD customer interviews and focus groups; synthesize findings into clear, actionable insights that validate business cases and inform roadmaps.
• Market-size new opportunities and produce risk-adjusted assessments for emerging standards and regulations.

Cross-functional Program Leadership

• Orchestrate cross-disciplinary task forces to roll out process transformation initiatives (e.g. centralized knowledge bases, AI-augmented discovery).
• Drive governance and communications, ensuring colleagues from Engineering, Sales, Legal, and Compliance stay aligned.

Tooling & Automation

• Evaluate, implement, and champion product operations tools (e.g. Jira, Confluence, Asana, PowerApps) that support scalable project intake and tracking.
• Implement Discovery management and tracking tools (e.g. Dovetail or Airtable)
• Pilot AI/ML methods (LLMs) to automate synthesis of research, workshop materials, and persona generation.

Training & Enablement

• Develop training modules and workshops to onboard new best practices, tools, and metrics – using self-service content to save time and costs.
• Serve as an internal consultant on sustainability, compliance, and emerging market opportunities, presenting to executive and client audiences.

Qualifications & Skills

Experience

• 8+ years in Product, Program, or Operations roles within technology or financial services environments.
• Record of driving $10M+ in incremental revenue through operational excellence and process innovation.

Education

• MBA (preferred: Strategy/Change Management) and/or technical postgraduate degree (e.g. MS in Engineering, Computer Science), or equivalent experience.

Technical Skills

• Advanced proficiency in Power BI (or equivalent BI tools), with hands-on dashboard development.
• Strong familiarity with Agile tooling (Jira, Confluence), Microsoft 365 (Lists, PowerApps), and product analytics platforms.
• Hands-on experience repurposing LLMs or AI methods to automate workflows and documentation.

Analytical & Strategic Thinking

• Expert at market-sizing, opportunity assessments, and translating qualitative interviews into quantitative business cases.

Leadership & Communication

• Exceptional stakeholder management, able to influence C-suite and cross-functional teams.
• Skilled facilitator of workshops and training sessions, with experience presenting to internal and external audiences.

Soft Skills

• Highly organized, process-oriented, and detail-focused.
• Collaborative mentality with a passion for continuous improvement and knowledge sharing.

Nice to Have

• Experience in RegTech or Payments (e.g., EU's Verification of Payees standard).
• Background in sustainability initiatives within financial services.
• Track record of developing customer-facing training modules or published thought-leadership (e.g., blogs, speaking engagements).

LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.

Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership , Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.

Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity.

LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.

We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone's race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.

Please take a moment to read this privacy notice carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it's used for, and how it's obtained, your rights and how to contact us as a data subject .

If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.