At a Glance
- Tasks: Lead and optimise the Salesforce platform while driving innovative CRM initiatives.
- Company: Join LSEG, a global leader in financial markets with a focus on innovation and sustainability.
- Benefits: Enjoy competitive pay, healthcare, retirement planning, and paid volunteering days.
- Other info: Be part of a diverse team committed to continuous improvement and community support.
- Why this job: Make a real impact in a collaborative environment that values your individuality and creativity.
- Qualifications: Experience in Salesforce administration and a degree in IT or related fields required.
The predicted salary is between 56250 - 68750 £ per year.
Role Purpose
The role is accountable for the strategic management, governance, operational excellence, and continuous evolution of the Salesforce platform, which underpins key business capabilities across Client Services, Onboarding, Sales, Marketing, and Operations. The Senior CRM Engineer will act as the technical lead and trusted advisor for the Salesforce ecosystem, ensuring platform reliability, security, scalability, and alignment with business objectives. The role will drive the delivery of transformational CRM initiatives, AI-enabled capabilities, automation programmes, and platform modernization while maintaining robust operational support and governance standards.
Key Responsibilities
- Salesforce Platform Leadership & Ownership
- Own the end-to-end Salesforce platform strategy, administration, governance, and operational health.
- Provide technical leadership for Salesforce architecture, configuration, security, and platform optimization.
- Lead platform capacity planning, performance monitoring, data quality management, and technical debt remediation.
- Drive adoption of new Salesforce capabilities, including AI and automation technologies.
- Operational Support & Service Management
- Provide leadership and oversight for Level 2 and Level 3 support activities across the Salesforce estate.
- Manage relationships with internal technology teams, third-party vendors, and Salesforce support.
- Solution Delivery & Business Partnership
- Partner with senior business stakeholders to understand strategic priorities and translate them into scalable Salesforce solutions.
- Lead requirements analysis, solution design, and delivery of CRM enhancements and transformational initiatives.
- Provide thought leadership on process automation, customer engagement, AI adoption, and digital transformation opportunities.
- Act as the primary technology SME for Salesforce-related business initiatives and projects.
- Release, Change & Environment Management
- Lead Salesforce release management, deployment governance, and platform upgrade activities.
- Oversee CI/CD processes, testing strategies, environment management, and production readiness activities.
- Ensure compliance with enterprise change management, risk management, and deployment standards.
- Drive release planning and stakeholder communications for platform changes and enhancements.
- Governance, Risk & Compliance
- Own Salesforce governance processes, security controls, access management, and compliance activities.
- Lead audit engagements, security assessments, periodic access reviews, and regulatory compliance activities.
- Ensure adherence to organizational policies, control frameworks, and Salesforce best practices.
- Innovation & Continuous Improvement
- Drive continuous improvement initiatives focused on automation, efficiency, user experience, and platform adoption.
- Evaluate and implement emerging Salesforce technologies including Agentforce, Einstein AI, Data Cloud, and other strategic capabilities.
- Contribute to CRM technology roadmaps, investment planning, and future-state architecture.
Skills & Experience
Essential
- Extensive experience administering, supporting, and enhancing enterprise-scale Salesforce environments.
- Strong expertise in Salesforce platform architecture, security model, sharing model, data management, and governance.
- Proven experience leading complex CRM initiatives, platform enhancements, and transformational programmes.
- Strong knowledge of Salesforce Flow, automation frameworks, reports, dashboards, and advanced platform capabilities.
- Experience working within Agile, DevOps, and product-based delivery models.
Desirable
- Deep expertise in Salesforce Service Cloud, Sales Cloud, and Experience Cloud.
- Experience with Salesforce Data Cloud, Agentforce, Einstein AI, and AI-driven CRM solutions.
- Strong understanding of integration architecture, APIs, middleware, and enterprise data management.
- Experience with DevOps, CI/CD pipelines, GitLab, JIRA, ServiceNow, and deployment automation.
- Working knowledge of Apex, Lightning Web Components (LWC), and Salesforce development practices.
Qualifications
Essential
- Degree in Information Technology, Computer Science, Engineering, Business Information Systems, or equivalent industry experience.
- Significant experience managing and supporting enterprise CRM platforms.
- Salesforce Advanced Administrator.
- Salesforce Platform App Builder.
- Salesforce Business Analyst.
- Salesforce Service Cloud Consultant.
- Salesforce AI Associate or AI Specialist Certification.
- Salesforce Application Architect Certification (highly desirable).
Location: London, United Kingdom
Type: Full time
Senior SalesForce Engineer (Devops) in London employer: London Stock Exchange Group
At London Stock Exchange Group, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration. As a Lead Java Engineer in our Risk Platform team, you will have access to unparalleled growth opportunities, working alongside industry experts in a vibrant London setting that champions diversity and professional development. Join us to make a meaningful impact while enjoying competitive benefits and a supportive environment that values your contributions.
Contact Details:
London Stock Exchange Group Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Senior SalesForce Engineer (Devops) in London
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We think you need these skills to ace Senior SalesForce Engineer (Devops) in London
Some tips for your application 🫡
Show off your coding skills:When applying for a software engineering role, it's super important to showcase your coding skills. Make sure your CV includes your tech stack, any relevant programming languages you’re comfortable with, and examples of projects you've worked on. If you have a GitHub profile, link it up! We love to see code in action.
Tailor your portfolio:For a full-time role, we’d expect to see some solid examples of your work in your portfolio. Make sure to include at least two or three projects that highlight your problem-solving skills and your ability to work with different technologies. Focus on the projects that are most relevant to the position at London Stock Exchange Group.
Craft a killer cover letter:Your cover letter is your chance to stand out—make it personal! Explain why you want to work at London Stock Exchange Group and how your skills align with the role. Show us your passion for software development. We dig enthusiastic candidates who understand the value of collaboration and continuous learning!
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How to prepare for a job interview at London Stock Exchange Group
✨Brush Up on Your Coding Skills
For a full-time software engineering role, it's crucial that we stay sharp with our coding abilities. Expect technical questions that might involve solving problems on the spot or discussing algorithms. Practise on platforms like LeetCode or HackerRank to get comfortable with the types of questions that often come up.
✨Know Your Tools and Frameworks
Make sure we’re well-acquainted with the tools and technologies listed in the job description. Familiarise ourselves with any specific frameworks or programming languages mentioned. If London Stock Exchange Group uses React or Node.js, for instance, be ready to discuss how we’ve used them in previous projects or coursework.
✨Showcase Your Projects
Bring along a portfolio that highlights our best work. This could be code samples, GitHub repositories, or any side projects we’ve built. Make sure we can talk through our thought process for each project, especially the challenges we faced and how we solved them—this shows our problem-solving skills in action.
✨Prepare for Behavioural Questions
While technical skills are key, full-time positions also require cultural fit. Be ready to discuss our previous experiences and how we handle teamwork, conflict, and deadlines. Brush up on the STAR method—Situation, Task, Action, Result—to clearly articulate our past experiences when discussing how we've contributed to a team.
