At a Glance
- Tasks: Support clients in resolving issues and improving their experience with our regulatory reporting solutions.
- Company: Join the London Stock Exchange Group, a leader in financial markets infrastructure.
- Benefits: Enjoy healthcare, retirement planning, paid volunteering days, and wellbeing initiatives.
- Other info: Be part of a diverse culture that values innovation and sustainability.
- Why this job: Make a real impact in a dynamic team while enhancing your skills in client services.
- Qualifications: 2-3 years in customer support, strong communication skills, and a client-centric approach.
The predicted salary is between 40000 - 50000 € per year.
Join a fast-moving, customer-focused team at the heart of post-trade regulatory reporting. Our solutions support global sell-side and buy-side firms in handling operational risk and meeting regulatory obligations across reconciliations, reporting, and trade confirmations. You will be the trusted first point of contact for our broad client base, combining client service excellence with technical investigation to help clients resolve issues quickly while driving service improvement.
The role focuses on responding to client queries, performing initial investigations, coordinating with internal teams, and proactively improving client experience. The Analyst also prepares for and runs monthly operational meetings with our most important customers, reviewing service performance, ticket trends, and ongoing issues as well as managing any open JIRA items.
Key Responsibilities- Responding to customer queries and performing Tier 1 investigations in line with defined SLAs.
- Handle support tickets via the Customer Portal hosted on Salesforce, ensuring accurate logging, tracking, and ownership until resolution.
- Raise defects to Development, QA, Product, Professional Services teams whilst keeping clients fully updated on their progress.
- Develop and maintain a good functional understanding of the business services and solutions provided.
- Issue service notifications and broadcast communications to users.
- Collaborate effectively with internal partners including development, QA, solutions, and professional services teams.
- Partner with the Head of Client Services / Team Lead to continuously improve service quality, identify ticket reduction opportunities, and proactively support clients.
- Coordinate and lead monthly operational review meetings with key clients, understanding themes, open defects, and client concerns.
- Maintain and update internal documentation to ensure knowledge accuracy and accessibility.
- Develop knowledge base articles and client tooling to reduce incoming ticket volumes.
- Act as a strong voice for client-impacting defects, highlighting their prioritisation and resolution with product owners and scrum teams.
- Use SQL, MFT Anywhere, and related tools to proactively investigate client issues in a timely manner.
- Run training sessions with new clients to ensure they get the most from the application.
- 2-3 years' experience in a helpdesk, customer support, or client-facing operational role.
- Strong client-centric demeanor with confident customer interaction via phone and ticketing systems.
- Excellent written and verbal communication skills, with the ability to collaborate efficiently across teams.
- Strong presentation and meeting facilitation skills, capable of explaining sophisticated technical issues in clear, client-friendly language.
- Experience in post-trade processing, including equities, equity derivatives, or other financial instruments.
- Knowledge of reconciliations and/or transaction and regulatory reporting processes.
- Professional proficiency in English (reading, writing, speaking, and listening).
- Knowledge or experience with MiFIR and/or EMIR regulatory reporting.
- Basic SQL knowledge or exposure to another programming language for investigative support work.
- Basic understanding of networking concepts, including FTP/SFTP.
- Familiarity with JIRA, Confluence, and/or ServiceNow.
- Experience with Salesforce, including report generation and dashboard development to analyse ticket trends.
Join us and be part of a team that values innovation, quality, and continuous improvement. If you're ready to take your career to the next level and make a significant impact, we'd love to hear from you. LSEG is a leading global financial markets infrastructure and data provider.
Senior Client Services Analyst, Regulatory Reporting - London Stock Exchange Group employer: London Stock Exchange Group
At London Stock Exchange Group, we pride ourselves on being an exceptional employer that fosters a dynamic and inclusive work environment. Our commitment to employee growth is evident through tailored benefits, including healthcare and retirement planning, as well as opportunities for professional development within a global team of 25,000. Join us in London, where your individuality is valued, and you can contribute to meaningful projects that drive financial stability and empower economies.
Contact Detail:
London Stock Exchange Group Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Senior Client Services Analyst, Regulatory Reporting - London Stock Exchange Group
✨Tip Number 1
Network like a pro! Reach out to your connections in the finance and regulatory reporting sectors. A friendly chat can lead to insider info about job openings or even a referral. Don’t be shy; people love to help!
✨Tip Number 2
Prepare for interviews by diving deep into the company’s values and recent projects. Show them you’re not just another candidate; you’re genuinely interested in their mission and how you can contribute to their success.
✨Tip Number 3
Practice your problem-solving skills! Since the role involves client support and technical investigations, brush up on your analytical thinking. Use mock scenarios to demonstrate how you'd tackle real client issues.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team at LSEG. Let’s make it happen!
We think you need these skills to ace Senior Client Services Analyst, Regulatory Reporting - London Stock Exchange Group
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Senior Client Services Analyst role. Highlight your experience in client support and any relevant technical skills, like SQL or knowledge of regulatory reporting. We want to see how you fit into our team!
Showcase Your Communication Skills:Since this role involves a lot of client interaction, it's crucial to demonstrate your excellent written and verbal communication skills. Use clear, concise language in your application to reflect how you would communicate with clients.
Highlight Problem-Solving Experience:We love candidates who can think on their feet! Share examples of how you've resolved client issues in the past, especially in a fast-paced environment. This will show us that you're ready to tackle challenges head-on.
Apply Through Our Website:Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at London Stock Exchange Group
✨Know Your Stuff
Make sure you have a solid understanding of post-trade processing and regulatory reporting. Brush up on key concepts like MiFIR and EMIR, as well as any relevant SQL knowledge. This will help you answer technical questions confidently and show that you're serious about the role.
✨Client-Centric Mindset
Since this role is all about client service, think about how you can demonstrate your client-centric approach. Prepare examples from your past experiences where you successfully resolved client issues or improved their experience. This will highlight your ability to connect with clients and understand their needs.
✨Practice Your Communication Skills
You'll need to explain complex technical issues in a clear and friendly manner. Practise articulating your thoughts on common client queries or challenges you might face in the role. This will help you feel more comfortable during the interview and showcase your excellent communication skills.
✨Be Ready for Team Collaboration
This position requires working closely with various internal teams. Think of examples where you've collaborated effectively in the past. Be prepared to discuss how you would coordinate with development, QA, and other teams to resolve client issues and improve service quality.
