Role PurposeThe role is critical to maintaining the operational support, administration, governance, and continuous improvement of the Salesforce platform, which supports key business functions including Client Services, Onboarding, Sales, Marketing, and Operations. The CRM Engineer will be responsible for ensuring platform stability, security, user support, release management, and the delivery of enhancements that enable business growth and operational efficiency. Key ResponsibilitiesSalesforce AdministrationPerform day-to-day administration of the Salesforce platform. Administer custom objects, fields, page layouts, validation rules, flows, and approval processes. Monitor platform health, data quality, and system performance. Application SupportProvide Level 2/Level 3 support for Salesforce incidents and service requests. Troubleshoot system issues and perform root cause analysis. Release & Change ManagementSupport Salesforce releases, deployments, and platform upgrades. Participate in testing, change assessments, and production validation activities. Maintain release documentation and deployment records. Support regression testing and post-release monitoring. Translate business requirements into scalable Salesforce solutions. Support the delivery of automation, workflow improvements, and CRM enhancements. Provide end-user guidance and training where required. Governance & ComplianceSupport audit, risk, compliance, and governance activities. Ensure adherence to organizational policies and Salesforce best practices. Continuous ImprovementIdentify opportunities to improve processes through Salesforce functionality and automation. Support adoption of Salesforce AI and emerging platform capabilities. Contribute to the CRM roadmap and strategic initiatives. Skills & ExperienceEssentialProven experience as a Salesforce Administrator or CRM Engineer. Strong understanding of Salesforce security, data model, and administration. Experience with Salesforce Flow, reports, dashboards, and automation tools. Experience working within Agile delivery environments. DesirableExperience with Salesforce Service Cloud and Sales Cloud. Knowledge of Salesforce integrations and APIs. Exposure to DevOps, CI/CD, JIRA, and ServiceNow. Experience supporting AI-enabled Salesforce capabilities such as Agentforce or Einstein AI.QualificationsEssentialDegree in Information Technology, Computer Science, Business Systems, or equivalent experience. Salesforce Advanced Administrator Certification. Salesforce Business Analyst or Platform App Builder Certification. Career Stage: Senior AssociateLondon Stock Exchange Group (LSEG) Information: Join us and be part of a team that values innovation, quality, and continuous improvement. LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth. Our purpose is the foundation on which our culture is built. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. This means that we do not discriminate on the basis of anyone's race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. You will be part of a collaborative and creative culture where we encourage new ideas. We are committed to sustainability across our global business and we are proud to partner with our customers to help them meet their sustainability objectives. Our charity, the LSEG Foundation provides charitable grants to community groups that help people access economic opportunities and build a secure future with financial independence. LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives. Please take a moment to read this privacy notice carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it's used for, and how it's obtained, your rights and how to contact us as a data subject. If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice. SummaryLocation: London, United KingdomType: Full time
Salesforce Developer (DevOps) in London employer: London Stock Exchange Group
At London Stock Exchange Group, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration. As a Lead Java Engineer in our Risk Platform team, you will have access to unparalleled growth opportunities, working alongside industry experts in a vibrant London setting that champions diversity and professional development. Join us to make a meaningful impact while enjoying competitive benefits and a supportive environment that values your contributions.
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London Stock Exchange Group Recruitment Team
