At a Glance
- Tasks: Lead transformative projects in Markets Operations, focusing on AI and automation.
- Company: Join LSEG, a forward-thinking employer dedicated to innovation and sustainability.
- Benefits: Enjoy competitive pay, diverse benefits, and opportunities for personal growth.
- Other info: Collaborative environment with a commitment to diversity and continuous improvement.
- Why this job: Make a real impact by reshaping customer service and operational resilience with cutting-edge technology.
- Qualifications: Experience in managing complex transformation programmes and strong project management skills required.
The predicted salary is between 60000 - 80000 £ per year.
Overview
The Markets Operations AI Transformation Programme is a multi-year initiative to redesign how Markets Operations serves customers, strengthens operational resilience, and automates controls at scale.
The programme covers AI-enabled customer service, controls automation, incident prevention, and agentic business process automation across LSEG Markets (FX, DSM, PTS, RRS, LCH Ltd, LCH SA).
The role requires an experienced Programme Manager who can operate in ambiguity, align senior stakeholders across Operations, Engineering, Risk and Product, and translate strategic intent into executable plans with clear outcomes, controls and benefits.
Responsibilities
- Own end-to-end delivery of defined work-streams within the Markets Operations AI Transformation Programme, from mobilisation through scaled rollout and benefits realisation.
• Deliver across areas including
- Customer query AI delivery
- Controls automation
- Agentic and low-code business process automation
- Redesign of customer reporting using modern technologies
- Maintain integrated delivery plans covering AI, automation, operating-model change and controls, ensuring dependencies across work-streams are actively managed.
- Track progress against milestones, risks, issues, and benefits; escalate decisively when delivery, resilience or regulatory outcomes are at risk.
- Manage cost effectively.
- Stakeholder & Governance
- Act as a central coordination point across Markets Operations, Markets Engineering, AI & Cloud Enablement, and Risk to ensure alignment.
- Prepare materials for senior governance forums, including Markets COO / MLT updates, Investment reviews, and Steering Committees.
- Ensure delivery is conducted within existing governance models for operational resilience, audit, and human-in-the-loop AI deployment.
- Change & Adoption
- Support change management activities across Markets Operations, including readiness planning, communications, training coordination and transition to run-state.
Benefits & Outcomes
- Own benefits tracking and outcomes realisation, including capacity creation (FTE efficiency), reduction in manual processes and controls, and incident avoidance and resilience improvements.
Experience & Skills
- Essential: Proven experience delivering complex, cross-functional transformation programmes in a regulated environment (financial services, market infrastructure, payments, clearing, or similar).
- Strong project management discipline (planning, RAID, governance, financials), with comfort operating in large, complex organisations.
- Experience working with engineering, automation or AI-enabled change.
- Ability to operate credibly with senior stakeholders and challenge constructively when required.
- Strong written communication skills and the ability to produce executive-ready updates and board-level artefacts.
Desirable Experience
- Experience in Markets Operations, post-trade, clearing, settlement, or operational resilience transformation.
- Exposure to AI governance concepts (model risk, human-in-the-loop, fallback design).
- Previous involvement in benefits-led transformation programmes.
- Experience managing scaled delivery across onshore and offshore operations and delivery teams.
- About LSEG
LSEG is an equal opportunities employer.
We are committed to sustainability, innovation, and continuous improvement.
Our people are supported with a range of benefits and development opportunities.
#J-18808-Ljbffr
Contact Details:
London Stock Exchange Group Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Programme Manager, Markets Operations Transformation in London
✨Tip Number 1: Get Involved in Consulting Case Competitions
Look for case competitions hosted by universities and consulting firms. They’re a fab way to showcase your problem-solving skills and meet industry players. Plus, winning one can seriously boost your CV, which we know is key when applying for roles like Programme Manager, Markets Operations Transformation at London Stock Exchange Group!
✨Tip Number 2: Leverage Alumni Networks
Tap into your university’s alumni network; many consultants love to help out new talent. Reach out to alumni who are working in management consulting, they might have insider knowledge about openings at firms like London Stock Exchange Group or be willing to refer you for that Programme Manager, Markets Operations Transformation position!
✨Tip Number 3: Attend Industry Events and Conferences
Keep an eye on management consulting events, workshops, or panels. These are prime opportunities to network with top professionals and get your name out there. You might even bump into someone from London Stock Exchange Group who’s on the lookout for their next Programme Manager, Markets Operations Transformation star!
✨Tip Number 4: Polish Your Consulting Skills Online
Engage with online platforms that offer consulting simulations or courses. Prove your chops by completing relevant projects — this not only beefs up your experience but also gives you concrete examples to chat about during interviews for that full-time Programme Manager, Markets Operations Transformation role at London Stock Exchange Group!
We think you need these skills to ace Programme Manager, Markets Operations Transformation in London
Some tips for your application 🫡
Show Your Problem-Solving Skills:In management consulting, it's all about problem-solving—so make sure your CV highlights your analytical and critical thinking skills. Include examples from your studies or previous roles where you tackled complex issues or came up with innovative solutions. Quantify your achievements whenever possible to demonstrate your impact!
Tailor Your Cover Letter:Your cover letter is your chance to explain why you're a perfect fit for the consulting world. Focus on your motivation for joining the industry and how your skills align with the requirements of the role at London Stock Exchange Group. Remember to mention any relevant coursework or projects that showcase your understanding of strategic frameworks or business models!
Highlight Team Experience:Consultants often work in teams, so it's vital to showcase your collaborative skills. Include experiences where you've worked effectively with others, whether in academic group projects or internships. Discuss your role in the team and how you helped achieve common goals, demonstrating you can thrive in a consultancy environment.
Professionalise Your Online Presence:Make sure your LinkedIn and any other professional profiles are up to date, reflecting your career aspirations in management consulting. Connect with industry professionals and follow relevant groups—show you’re serious about entering this field. Applying through our website is a great way to get noticed, so showcase your personality and enthusiasm there!
How to prepare for a job interview at London Stock Exchange Group
✨Master the Case Study Game
In management consulting, case study interviews are all the rage. Make sure to practice structuring your thoughts and analysing data on the fly. Use resources like example case studies to get comfortable with frameworks and solutions. Remember, it’s not just about getting the right answer but showcasing your thought process, so talk us through your reasoning!
✨Know Your Numbers
Be prepared for some numerical and analytical questions. Brush up on your mental math and be ready to interpret data from charts or graphs. We might throw some business scenarios at you that require a quick turnaround on numerical analysis, so practice these skills to feel confident and swift!
✨Show Your Leadership Flair
As this is a full-time role, we want to see your potential as a seasoned consultant. Be ready to discuss experiences where you've led a project or a team. Think about times you've influenced decisions or navigated challenges—this is your chance to show how you can thrive in a fast-paced, collaborative environment.
✨Be a Cultural Fit
We’re not just looking for brains; we want to see if you vibe with our company culture at London Stock Exchange Group. Prepare to share how your values align with ours. Have a think about what makes a great team environment for you and how you can contribute to that. A good cultural fit goes a long way in management consulting!
