Open Directory Community Engagement & Growth Director EMEA in London

The LSEG D&A Workflows business offers a range of digital workflow solutions that deliver financial insights to help enterprise finance professionals make actionable decisions across the investment and trade-lifecycle. Workflow solutions are a combination of LSEG’s leading content, advanced tools, and collaboration experiences – all of which are required to help users meet their daily objectives. Open Directory is an LSEG and Microsoft Teams collaboration experience that connects experts across wealth management, investment banking, sales & trading (sell-side), buy-side asset management, and related front / middle / back-office roles - spanning equities, fixed income, currencies, and credit. Our vision is to build a thriving networking community that helps finance professionals share knowledge, collaborate on industry challenges, and advance their careers. We are seeking a Product Leader to drive this vision – someone with deep financial services experience and a passion for community-driven growth. In this role, you will own the product strategy for user engagement and growth, leveraging best practices from successful communities in other industries (e.g. technology, developer networks, social platforms) to make our platform the go-to hub for finance professionals.

Key Responsibilities

• Product Vision and Strategy: Contribute to the product roadmap for community features and growth specific to your region. Bring a regional lens to product roadmap and execution. Articulate a clear vision for how OD will evolve to serve financial services professionals in your region, incorporating cross-industry insights on what makes enterprise online communities flourish.
• User Engagement and Community Building: Design features and programs that drive active community engagement on the platform. Implement creative engagement strategies such as gamification, interactive content, and exclusive events to enhance user participation and loyalty.
• Growth and Acquisition: Own the user growth strategy for your region aligned with the product vision. Develop initiatives to onboard professionals and convert them into engaged members using organic and targeted outreach strategies.
• Community Product Design: Collaborate with product teams to develop community-centric features. Ensure platform integration with existing tools and continuously innovate using cross-industry best practices.
• Cross-Functional Leadership: Work with internal teams and external partners to translate community vision into product features and go-to-market plans. Foster partnerships for mutual growth.
• Metrics & Analytics: Establish KPIs for community health and growth. Use analytics and feedback to inform product decisions and report on community success.

Critical Deliveries

• Regional OD Community Vision, Strategy, and Execution Plan
• Community-to-Business Pipeline
• Metrics / Telemetry Dashboards
• Signature Community Programs or Events
• OD Engagement Model
• Internal Playbooks & Operational Infrastructure

Leadership and Management Expectation

Able to inspire, influence and motivate others to achieve ambitious goals. Provide guidance, mentorship, and support to team members and cross-functional collaborators to ensure alignment and success.

Key KPIs

• Business Metrics (Revenue Growth through OD opportunities, New Business Pipelines, Strategic Partnerships & Market Expansion)
• Community health and growth (e.g. Monthly / Weekly / Daily Active Users, engagement rate per user, retention cohort metrics, content contribution rates)

Candidate Profile

• Community/Network Product Insight: Proven knowledge of building active online communities or networks with features like gamification, user-generated content, and personalization.
• Data-Driven & User-Centric: Expertise in analyzing product metrics, running experiments, and gathering user feedback to inform product improvements.
• Cross-Industry Perspective: Creative mindset with awareness of community engagement trends across industries.
• Financial Services Expertise: Significant experience in financial services with understanding of front, middle, and back-office functions.
• Regional presence and expertise: Understanding of regional trends in Financial Services and collaboration platforms.
• Product Leadership Experience: 5-10+ years in product management with at least 2-3 years in a senior role.
• Adaptability and Drive: Entrepreneurial mindset, ability to handle ambiguity, and strong user advocacy.
• Strong written and verbal communication skills with ability to engage diverse audiences.

Stakeholder Management

Will be handling both internal and external stakeholders. Internal: D&A, SAM, Engineering, Compliance, Corporate Affairs & Marketing. External: LSEG Customers, Industry Organizations & Consortiums, Content Creators & Influencers, Event Organizers & Media Outlets, Academic & Research Partners.

Career Stage: Director

London Stock Exchange Group (LSEG) Information: Join us and be part of a team that values innovation, quality, and continuous improvement. If you're ready to take your career to the next level and make a significant impact, we’d love to hear from you. LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth. Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions. Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone’s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. You will be part of a collaborative and creative culture where we encourage new ideas. We are committed to sustainability across our global business and we are proud to partner with our customers to help them meet their sustainability objectives. Our charity, the LSEG Foundation provides charitable grants to community groups that help people access economic opportunities and build a secure future with financial independence. Colleagues can get involved through fundraising and volunteering. LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.