At a Glance
- Tasks: Support external workforce management and enhance processes for onboarding and exiting workers.
- Company: Join LSEG, a global leader in financial markets with a commitment to innovation.
- Benefits: Enjoy tailored benefits, healthcare, retirement planning, and paid volunteering days.
- Other info: Be part of a diverse team that values creativity and sustainability.
- Why this job: Make a real impact in a dynamic environment while developing your career.
- Qualifications: Experience as a Business Analyst with strong stakeholder management skills.
The predicted salary is between 50000 - 60000 £ per year.
About Us
LSEG (London Stock Exchange Group) is more than a diversified global financial markets infrastructure and data business. We are dedicated, open-access partners with a commitment to excellence in delivering the services our customers expect from us. With extensive experience, deep knowledge and worldwide presence across financial markets, we enable businesses and economies around the world to fund innovation, manage risk and create jobs.
Through a comprehensive suite of trusted financial market infrastructure services – and our open-access model – we provide the flexibility, stability and trust that enable our customers to pursue their ambitions with confidence and clarity.
LSEG is headquartered in the United Kingdom, with significant operations in 70 countries across EMEA, North America, Latin America and Asia Pacific. We employ 25,000 people globally, more than half located in Asia Pacific.
Our People
People are at the heart of what we do and drive the success of our business. Our culture of connecting, creating opportunity and delivering excellence shape how we think, how we do things and how we help our people fulfil their potential. We embrace diversity and actively seek to attract individuals with unique backgrounds and perspectives. We break down barriers and encourage teamwork, enabling innovation and rapid development of solutions that make a difference.
Purpose of the role
The Business Analyst / Process Subject Matter expert role is supporting the management of our external workforce in line with LSEG External Workforce Policy which was implemented in July 2025. The role is key to work closely with multiple stakeholder groups to understand current process/exceptions followed and define an E2E External worker management process. The role holder will be fully involved to define and implement the required change management activities relevant to People, Process and System implementation activities.
Role Summary
- Actively collaborate with External workforce leadership teams and be responsible to define and manage the process to onboard, manage and exit all external workers, ensuring compliance with the External Workforce Policy and implementation of identified controls to drive efficiencies.
- Support the BAU operations teams by defining and monitoring required service levels, quality and driving better experiences at LSEG.
- Build and maintain a strong relationship with the BAU Operations teams and vendors as part of day-to-day activity and in support of the overall strategy.
What you'll be doing
- Actively participate in workshops with various stakeholders to define External workforce process and associated controls.
- Translate the target state processes to detailed requirements and work with Vendor and LSEG Engineering teams to implement Vendor Management System and controls.
- Drive solutions to overcome challenges, issues and barriers related to the management of our external workforce.
- Support user training by building required training content and delivery.
- Support Testing teams with required context and build E2E test case and execution.
- Building a lasting and productive relationship with the MSP vendor to support issue resolution and drive service quality.
What You'll be bring
- Proven success as Business Analyst / Process SME within External workforce management process areas, with the ability to review, analyse and recommend next steps with service level data.
- Ability to identify customer needs and uncover opportunities to improve customer experience.
- Strong stakeholder management with the ability to influence at a cross functional level.
- Confidence to work in a dynamic and fast-paced environment.
- Ability to work independently with strong problem-solving skills.
- Proactive and positive approach to enhancing customer satisfaction.
- Analytical mindset to utilise data and simplify complex problems.
- Working knowledge of leading Vendor Management Systems (e.g. SAP Fieldglass, Workday VNDLY etc.).
- Advantages to have working knowledge of Workday HCM system.
- Strong written and spoken English skills required.
Career Stage: Senior Associate
Join us and be part of a team that values innovation, quality, and continuous improvement. If you're ready to take your career to the next level and make a significant impact, we'd love to hear from you.
LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.
We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone’s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law.
You will be part of a collaborative and creative culture where we encourage new ideas. We are committed to sustainability across our global business and we are proud to partner with our customers to help them meet their sustainability objectives.
External Workforce - Business Analyst (FTC) in London employer: London Stock Exchange Group
LSEG is an exceptional employer that prioritises the growth and development of its employees within a dynamic and inclusive culture. With a commitment to innovation and excellence, we offer tailored benefits such as healthcare, retirement planning, and paid volunteering days, ensuring our team members feel valued and supported. Located in the heart of London, our collaborative environment fosters creativity and encourages individuals to bring their unique perspectives to the table, making it a rewarding place to build a meaningful career.
Contact Details:
London Stock Exchange Group Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land External Workforce - Business Analyst (FTC) in London
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or attend industry events. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching LSEG and understanding their values. Tailor your responses to show how your skills align with their mission of driving financial stability and innovation.
✨Tip Number 3
Practice your problem-solving skills! As a Business Analyst, you'll need to demonstrate your analytical mindset. Work through case studies or mock scenarios to showcase your ability to tackle complex issues.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the LSEG team.
We think you need these skills to ace External Workforce - Business Analyst (FTC) in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Business Analyst role. Highlight relevant experience in external workforce management and any specific tools you've used, like Vendor Management Systems. We want to see how your skills align with what we do!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role at LSEG and how you can contribute to our mission. Keep it concise but impactful – we love a good story!
Showcase Your Problem-Solving Skills:In your application, don’t forget to mention specific examples where you've tackled challenges in previous roles. We’re looking for proactive thinkers who can drive solutions, so let us know how you’ve made a difference!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re serious about joining our team at LSEG!
How to prepare for a job interview at London Stock Exchange Group
✨Know the Company Inside Out
Before your interview, take some time to research LSEG thoroughly. Understand their values, mission, and recent developments in the financial markets. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Prepare for Scenario-Based Questions
Given the role's focus on process management and stakeholder collaboration, be ready to discuss specific scenarios where you've successfully managed similar challenges. Use the STAR method (Situation, Task, Action, Result) to structure your responses clearly.
✨Showcase Your Analytical Skills
As a Business Analyst, your analytical mindset is crucial. Be prepared to discuss how you've used data to drive decisions or improve processes in previous roles. Bring examples of how you've simplified complex problems to enhance customer experience.
✨Build Rapport with Interviewers
During the interview, aim to establish a connection with your interviewers. Ask insightful questions about their experiences at LSEG and express your enthusiasm for contributing to the team. A positive attitude can go a long way in making a lasting impression.
