At a Glance
- Tasks: Support external workforce management and collaborate with diverse teams to enhance processes.
- Company: Join LSEG, a global leader in financial markets with a commitment to innovation and excellence.
- Benefits: Enjoy tailored benefits, healthcare, retirement planning, and paid volunteering days.
- Other info: Be part of a diverse culture that values individuality and encourages new ideas.
- Why this job: Make a real impact in a dynamic environment while developing your career.
- Qualifications: Experience as a Business Analyst with strong stakeholder management and problem-solving skills.
The predicted salary is between 55000 - 65000 € per year.
About Us
LSEG (London Stock Exchange Group) is more than a diversified global financial markets infrastructure and data business. We are dedicated, open-access partners with a commitment to excellence in delivering the services our customers expect from us. With extensive experience, deep knowledge and worldwide presence across financial markets, we enable businesses and economies around the world to fund innovation, manage risk and create jobs.
Our People
People are at the heart of what we do and drive the success of our business. Our culture of connecting, creating opportunity and delivering excellence shape how we think, how we do things and how we help our people fulfil their potential. We embrace diversity and actively seek to attract individuals with unique backgrounds and perspectives.
Purpose of the role
The Business Analyst / Process Subject Matter expert role is supporting the management of our external workforce in line with LSEG External Workforce Policy which was implemented in July 2025. The role is key to work closely with multiple stakeholder groups to understand current process/exceptions followed and define an E2E External worker management process.
Role Summary
- Actively collaborate with External workforce leadership teams and be responsible to define and manage the process to onboard, manage and exit all external workers, ensuring compliance with the External Workforce Policy and implementation of identified controls to drive efficiencies.
- Support the BAU operations teams by defining and monitoring required service levels, quality and driving better experiences at LSEG.
- Build and maintain a strong relationship with the BAU Operations teams and vendors as part of day-to-day activity and in support of the overall strategy.
What you'll be doing
- Actively participate in workshops with various stakeholders to define External workforce process and associated controls.
- Translate the target state processes to detailed requirements and work with Vendor and LSEG Engineering teams to implement Vendor Management System and controls.
- Drive solutions to overcome challenges, issues and barriers related to the management of our external workforce.
- Support user training by building required training content and delivery.
- Support Testing teams with required context and build E2E test case and execution.
- Building a lasting and productive relationship with the MSP vendor to support issue resolution and drive service quality.
What You'll be bring
- Proven success as Business Analyst / Process SME within External workforce management process areas, with the ability to review, analyse and recommend next steps with service level data.
- Ability to identify customer needs and uncover opportunities to improve customer experience.
- Strong stakeholder management with the ability to influence at a cross functional level.
- Confidence to work in a dynamic and fast-paced environment.
- Ability to work independently with strong problem-solving skills.
- Proactive and positive approach to enhancing customer satisfaction.
- Analytical mindset to utilise data and simplify complex problems.
- Working knowledge of leading Vendor Management Systems (e.g. SAP Fieldglass, Workday VNDLY etc.).
- Strong written and spoken English skills required.
Career Stage: Senior Associate
LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.
External Workforce - Business Analyst in London employer: London Stock Exchange Group
LSEG is an exceptional employer that prioritises the growth and development of its employees within a dynamic and inclusive culture. With a commitment to innovation and excellence, we offer tailored benefits such as healthcare, retirement planning, and paid volunteering days, all while fostering a collaborative environment where diverse perspectives are valued. Join us in London, where you can make a meaningful impact on global financial markets and enjoy a rewarding career with ample opportunities for personal and professional growth.
Contact Detail:
London Stock Exchange Group Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land External Workforce - Business Analyst in London
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or attend industry events. We all know that sometimes it’s not just what you know, but who you know that can help you land that dream job.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. We want to show that we’re not just a good fit for the role, but also for the team. Tailor your answers to reflect LSEG's values of integrity, partnership, and excellence.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or use online platforms. The more comfortable we are with our responses, the better we’ll perform when it counts.
✨Tip Number 4
Don’t forget to follow up after interviews! A simple thank-you email can go a long way in showing our enthusiasm for the role. Plus, it keeps us on their radar as they make their decision.
We think you need these skills to ace External Workforce - Business Analyst in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience as a Business Analyst, especially in external workforce management. We want to see how your skills align with our needs!
Showcase Your Stakeholder Management Skills:Since this role involves collaborating with various teams, emphasise your ability to manage relationships and influence stakeholders. Share specific examples of how you've done this in the past.
Be Clear and Concise:When writing your application, keep it straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your key achievements stand out!
Apply Through Our Website:We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role!
How to prepare for a job interview at London Stock Exchange Group
✨Know the Company Inside Out
Before your interview, take some time to research LSEG thoroughly. Understand their values, mission, and recent developments in the financial markets. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Prepare for Scenario-Based Questions
As a Business Analyst, you'll likely face scenario-based questions that assess your problem-solving skills. Think of examples from your past experiences where you've successfully managed processes or improved efficiencies. Be ready to discuss how you approached challenges and what the outcomes were.
✨Showcase Your Stakeholder Management Skills
Given the collaborative nature of the role, be prepared to discuss how you've effectively managed relationships with various stakeholders in previous roles. Highlight specific instances where your communication and influence led to successful project outcomes.
✨Demonstrate Your Analytical Mindset
LSEG values an analytical approach, so be ready to talk about how you've used data to inform decisions in your past roles. Prepare to discuss any tools or methodologies you've used to analyse service level data and how this has led to improvements in customer experience.
