Director Network Reliability Engineering in London

LSEG (London Stock Exchange Group) is more than a diversified global financial markets infrastructure and data business. We are dedicated, open-access partners with a dedication to excellence in delivering the services our customers expect from us. With extensive experience, deep knowledge and worldwide presence across financial markets, we enable businesses and economies around the world to fund innovation, manage risk and create jobs. It’s how we’ve contributed to supporting the financial stability and growth of communities and economies globally for more than 300 years. Through a comprehensive suite of trusted financial market infrastructure services – and our open-access model – we provide the flexibility, stability and trust that enable our customers to pursue their ambitions with confidence and clarity.

LSEG is headquartered in the United Kingdom, with significant operations in 70 countries across EMEA, North America, Latin America and Asia Pacific. We employ 25,000 people globally, more than half located in Asia Pacific.

OUR PEOPLE: People are at the heart of what we do and drive the success of our business. Our culture of connecting, creating opportunity and delivering excellence shape how we think, how we do things and how we help our people fulfil their potential. We embrace diversity and actively seek to attract individuals with unique backgrounds and perspectives. We break down barriers and encourage teamwork, enabling innovation and rapid development of solutions that make a difference. Our workplace generates an enriching and rewarding experience for our people and customers alike. Our vision is to build an inclusive culture in which everyone feels encouraged to fulfil their potential.

We know that real personal growth cannot be achieved by simply climbing a career ladder – which is why we encourage and enable a wealth of avenues and interesting opportunities for everyone to broaden and deepen their skills and expertise. As a global organisation spanning 70 countries and one rooted in a culture of growth, opportunity, diversity and innovation, LSEG is a place where everyone can grow, develop and fulfil your potential with meaningful careers.

ROLE SUMMARY: The Director, Network Reliability Engineering is a key leadership role responsible for overseeing and managing the organization’s complex global network infrastructure. Reporting to the Head of Operations, NPS, this position will lead a high-performing team together with peers in other regions to deliver operational excellence, ensure network reliability, and drive transformative initiatives that enhance the scalability and efficiency of network services. LSEG runs one of the world’s largest networks globally, comprising of low latency high frequency trading systems, real time market data distribution and over 100 points of presence 24/7. Operational resiliency and stability are core given the systemic importance of this critical national infrastructure.

We are seeking a Senior Technology Leader to run our global network operations across 4 product lines in NPS: LAN connectivity, WAN & Edge connectivity, Market & Customer Connectivity and Application Network Connectivity. This is a critically important role as the team supports all business divisions for the group. We need a motivational leader who can improve the operational efficiency, support the transformative programs, whilst improving availability and performance of our network. Senior level stakeholder management is required, in addition to managing relationships with clients, partners and all internal service groups.

WHAT YOU’LL BE DOING:

• Together with peers in other regions, manage a large team of internal and scale partner resources responsible for level 2/3 operations of all product lines from NPS globally.
• Lead and oversee global network operations, ensuring the stability, performance, and availability of the organization’s critical infrastructure.
• Ensure Operational Resiliency across all production network services globally, across all business lines.
• Develop and execute strategies to optimize network performance, minimize downtime, and improve fault tolerance.
• Manage and mentor a global team of network engineers in partnership with peers and operations professionals, fostering a culture of collaboration, ownership, and excellence.
• Lead incident response and problem resolution for critical network issues, driving continuous improvement in incident management practices. Establish and manage metrics to monitor operational performance, ensuring compliance with SLAs and regulatory requirements.
• Stay abreast of emerging trends and technologies in network operations, leveraging advancements to drive transformative improvements.
• Work with 3rd party vendors globally to make sure they operate in line with LSEG stability, availability, resilience requirements.

WHAT YOU’LL BRING:

• Proven experience of running network operations for large, global, multi product teams and platforms.
• Deep technical knowledge and understanding of Network technologies & principles, trends in the industry.
• Rich experience of managing multiple 3rd party/vendor relationships from operational level.
• Strong commitment to delivering excellent service, maintaining service level agreements, and continuously improving service quality.
• Strong leadership skills with a demonstrated ability to build and manage high-performing teams.
• Deep expertise in network infrastructure, protocols, and technologies, including SD-WAN, MPLS, VPN, cloud networking, and automation.
• Exceptional problem-solving skills and a results-oriented mindset.
• Bachelor's degree in computer science, Engineering, or related field; advanced degree preferred.
• Experience in highly regulated/Financial services preferred.

Join us and be part of a team that values innovation, quality, and continuous improvement. If you’re ready to take your career to the next level and make a significant impact, we’d love to hear from you.

LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth. Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.

Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce.

We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone's race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.

You will be part of a collaborative and creative culture where we encourage new ideas. We are committed to sustainability across our global business and we are proud to partner with our customers to help them meet their sustainability objectives. Our charity, the LSEG Foundation provides charitable grants to community groups that help people access economic opportunities and build a secure future with financial independence. Colleagues can get involved through fundraising and volunteering.

LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.