Director, Change Communications, Product-led transformation in London

LSEG (London Stock Exchange Group) is more than a diversified global financial markets infrastructure and data business. We are dedicated, open-access partners with a commitment to excellence in delivering the services our customers expect from us. With extensive experience, deep knowledge and worldwide presence across financial markets, we enable businesses and economies around the world to fund innovation, manage risk and create jobs. It’s how we’ve contributed to supporting the financial stability and growth of communities and economies globally for more than 300 years.

Through a comprehensive suite of trusted financial market infrastructure services – and our open-access model – we provide the flexibility, stability and trust that enable our customers to pursue their ambitions with confidence and clarity. LSEG is headquartered in the United Kingdom, with significant operations in 70 countries across EMEA, North America, Latin America and Asia Pacific. We employ 25,000 people globally, more than half located in Asia Pacific.

Our People

People are at the heart of what we do and drive the success of our business. Our culture of connecting, creating opportunity and delivering excellence shape how we think, how we do things and how we help our people fulfil their potential. We embrace diversity and actively seek to attract individuals with unique backgrounds and perspectives. We break down barriers and encourage teamwork, enabling innovation and rapid development of solutions that make a difference. Our workplace generates an enriching and rewarding experience for our people and customers alike. Our vision is to build an inclusive culture in which everyone feels encouraged to fulfil their potential.

This role leads strategic change communications to support and embed a product-led way of working across LSEG. This person will develop and deliver an enterprise-wide change communications strategy enabling colleagues to understand, embrace and use product-led principles across LSEG. They will lead for simplicity, build engaging and simple communications and develop governance to ensure consistency across all product-led communication.

Role Summary

This role will develop and implement change communications for one of LSEG's most critical priorities, aligning plans across the firm following LSEG's change communication framework. They will partner with the transformation team and other business leaders to diagnose change communication needs providing strategic engagement advice where needed. It will suit an experienced internal comms or change comms professional who is outcome-focused, fresh in thinking and great at making complex concepts simple. An outstanding partner, they’ll work at pace, uphold strong communications governance and navigate conflicting priorities with confidence.

What You’ll be doing

• Provide oversight and direction on all Product-Led communications, driving consistency and alignment across Divisions and Functions through creation of toolkits and messaging guides.
• Lead the development of high-impact communications that deliver clear business outcomes.
• Collaborate with internal teams including the Transformation team, relevant Leadership Teams, Communications, Marketing and People teams to deliver consistently with impact.
• Set a framework to measure the impact of communications and recommendations.
• Advocate for the benefits of change and transformation and ensures all change comms plans align to the overarching transformation narrative.

What Success Looks like

• A clear and consistent product-led narrative embedded across all internal communication channels, including talking points for leaders.
• High levels of employee understanding of product-led principles, measured through surveys and feedback.
• Communications that are open, transparent and delivered on time, with measurable outcomes supporting adoption and cultural change. Recognised for quality strategic advice and effective communication outcomes by senior and programme leaders.

What You’ll Bring

• A track record of creating simple and clear messaging, making relevant for diverse personas.
• A natural connector, with ability to join the dots quickly.
• Critical thinking, prioritisation and delivery of excellence.
• Strong stakeholder management and influencing skills at senior levels.
• Expertise in change communications and organisational transformation.
• Strong proficiency in digital channels and compelling content creation.
• Collaborative attitude and passion for driving cultural change.

What You’ll get in return

A unique opportunity to lead and influence communications for a major organisational shift, working with senior leaders and a global team. We value flexibility and are open to discussing work arrangements that support you to thrive.

LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth. Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day.

Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone’s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law.

You will be part of a collaborative and creative culture where we encourage new ideas. We are committed to sustainability across our global business and we are proud to partner with our customers to help them meet their sustainability objectives. Our charity, the LSEG Foundation provides charitable grants to community groups that help people access economic opportunities and build a secure future with financial independence. Colleagues can get involved through fundraising and volunteering.