At a Glance
- Tasks: Lead client testing and enhance reporting processes for innovative financial solutions.
- Company: Join the London Stock Exchange Group, a global leader in financial markets.
- Benefits: Enjoy tailored benefits, healthcare, retirement planning, and paid volunteering days.
- Other info: Be part of a diverse team that values innovation and sustainability.
- Why this job: Make a real impact in a dynamic environment while developing your skills.
- Qualifications: Experience in client-facing roles and strong communication skills are essential.
The predicted salary is between 50000 - 60000 € per year.
Department description: LSEG's Regulatory Reporting is a software and data solutions business, offering global sell-side and buy-side clients a wide variety of products to assist with their obligations to report their transactions on a timely and accurate basis for MiFIR, EMIR, G20 and other regimes. We also provide several ancillary services to ensure the accuracy and completeness of their reporting, e.g. reconciliations, data solutions.
Team description: The Client Implementation Team is within the wider Technology and Operations group within LSEG's Regulatory Reporting and is principally responsible for the successful engagement and active monitoring of external client testing. The team will work closely with Product and Delivery Scrum Teams, and develop a client testing roadmap, actively engaging with our clients to ensure adequate representation for external user acceptance testing. In addition, the team will also be responsible for all Regulatory Reporting product related communications.
Role description: Based in London and reporting to the Client Implementation Manager, the purpose of this role is to:
- Implement a positive and efficient client testing model for changes to LSEG's Regulatory Reporting products.
- Deliver communications related to change initiatives and other Regulatory Reporting activities.
Key Responsibilities:
- Coordinate and monitor client testing within the established framework for LSEG Regulatory Reporting products.
- Take lead of external User Acceptance Testing (UAT) as part of change releases.
- Liaise with product owners and other internal stakeholders to co-ordinate client testing in line with the testing framework and specific product requirements.
- Understand impact of changes and conduct client outreach and communication accordingly.
- Develop and maintain 'minimum must test' UAT scripts, in collaboration with Product Owner and QA, for clients use where appropriate.
- Liaise with IT for any test environment issue resolution and availability.
- Provide first level support of UAT change related queries and incidents.
- Perform preliminary investigations using tools to support issue resolution and data validation.
- Address client issues in a timely manner and ensure clients are kept informed of progress and resolution.
- Create UAT report to track progress and highlight issues.
- Discover opportunities to improve reporting and testing processes through automation, standardisation and data analysis.
- Create new efficiencies in the testing process by streamlining testing and creating standardised materials, where possible, to positively improve the customer experience.
Other Responsibilities:
- Management and distribution of internal and external communications for change and other Regulatory Reporting initiatives.
- Review and maintenance of client contacts.
- Attend and input into Client Service Review meetings where appropriate.
Candidate Profile / Key Skills
Essential:
- Proven experience in a client facing role.
- Proven experience in a client implementation role.
- Excellent communication and collaboration skills.
- Experience of client relationship management.
- Experienced in leading External User Acceptance Test Phase.
- Experience in directing/influencing other internally and externally.
- Proficient in SQL for extracting and transforming data from systems.
Desirable:
- Previous experience with Salesforce/Confluence/JIRA.
- Previous experience and/or understanding of Financial Service - Regulatory Reporting.
- Previous experience of technical service delivery.
Behavioural Skills:
- Enthusiastic individual with a strong delivery focus and a can-do attitude.
- Comfortable engaging with clients.
- Excellent verbal and written communication skills.
- Willingness to learn new concepts and technologies as needed.
- Open to change, innovative, and receptive to new ideas.
- Demonstrates expertise and credibility in their field.
- Builds and maintains strong stakeholder relationships at all levels.
- Strong analytical and problem-solving skills with keen attention to detail.
Career Stage: Senior Associate
Information: Join us and be part of a team that values innovation, quality, and continuous improvement. If you're ready to take your career to the next level and make a significant impact, we'd love to hear from you. LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth. Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions. Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone's race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. You will be part of a collaborative and creative culture where we encourage new ideas. We are committed to sustainability across our global business and we are proud to partner with our customers to help them meet their sustainability objectives. Our charity, the LSEG Foundation provides charitable grants to community groups that help people access economic opportunities and build a secure future with financial independence. Colleagues can get involved through fundraising and volunteering. LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.
Client Implementation Analyst - London Stock Exchange Group employer: London Stock Exchange Group
At London Stock Exchange Group, we pride ourselves on being an exceptional employer that fosters a culture of innovation, collaboration, and continuous improvement. Our London-based Client Implementation Analyst role offers not only competitive benefits such as healthcare and retirement planning but also ample opportunities for professional growth within a diverse and dynamic team. Join us to make a meaningful impact in the financial markets while enjoying a supportive work environment that values your individuality and encourages new ideas.
Contact Detail:
London Stock Exchange Group Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Client Implementation Analyst - London Stock Exchange Group
✨Tip Number 1
Network like a pro! Reach out to current or former employees at LSEG on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by understanding LSEG's products and services. Dive into their Regulatory Reporting solutions and think about how your skills can add value. Show them you’re not just another candidate!
✨Tip Number 3
Practice your communication skills! Since this role is client-facing, being able to articulate your thoughts clearly is key. Try mock interviews with friends or use online platforms to get feedback.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in joining the LSEG team.
We think you need these skills to ace Client Implementation Analyst - London Stock Exchange Group
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Client Implementation Analyst role. Highlight your experience in client-facing roles and any relevant skills that match the job description, like your proficiency in SQL or experience with UAT.
Show Off Your Communication Skills:Since this role involves a lot of client interaction, it's crucial to demonstrate your excellent communication skills. Use clear and concise language in your application, and maybe even share examples of how you've effectively communicated with clients in the past.
Be Enthusiastic and Open to Change:We love candidates who show a can-do attitude and are open to learning new concepts. In your application, express your enthusiasm for the role and mention any experiences where you adapted to changes or embraced new ideas.
Apply Through Our Website:Don't forget to submit your application through our website! This ensures it gets to the right people quickly and helps us keep track of all applications efficiently. Plus, it shows you're serious about joining our team!
How to prepare for a job interview at London Stock Exchange Group
✨Know the Regulatory Reporting Landscape
Familiarise yourself with the key regulations like MiFIR and EMIR that LSEG deals with. Understanding these frameworks will not only help you answer questions more effectively but also demonstrate your genuine interest in the role.
✨Showcase Your Client-Facing Experience
Prepare specific examples from your past roles where you've successfully managed client relationships or led User Acceptance Testing (UAT). Highlight how you communicated changes and resolved issues, as this is crucial for the Client Implementation Analyst position.
✨Brush Up on SQL Skills
Since proficiency in SQL is essential, make sure you're comfortable with extracting and transforming data. You might be asked to solve a problem or analyse data during the interview, so practice some common SQL queries beforehand.
✨Demonstrate Your Problem-Solving Skills
Be ready to discuss how you've tackled challenges in previous roles. Use the STAR method (Situation, Task, Action, Result) to structure your answers, focusing on your analytical skills and attention to detail, which are vital for this role.
