At a Glance
- Tasks: Provide Level 2 IT support for trade management and risk platforms.
- Company: Join the London Stock Exchange Group, a leader in financial markets.
- Benefits: Enjoy healthcare, retirement planning, paid volunteering days, and wellbeing initiatives.
- Other info: Be part of a diverse team that values your individuality and creativity.
- Why this job: Make a real impact in a dynamic environment with innovative technology.
- Qualifications: Experience in IT support, Unix, SQL, and networking technologies required.
The predicted salary is between 63000 - 77000 £ per year.
Deliver Level 2 IT support for the CDSClear business, providing hands‐on support for in‐house trade management and risk platforms across production and test environments. Partner closely with other CDSClear teams to advance the CDSClear delivery roadmap, including active support of non-production environments.
Participate in an out‐of‐hours on‐call rota, ensuring continuity and resilience of critical clearing services. Support extended clearing operations as part of a late‐shift Site Reliability Engineering rota (up to 10:30 pm London time) to accommodate increased US trading hours, with scope evolving as the global support model matures.
Be responsible for the operational health of all CDSClear production and UAT environments, ensuring agreed service levels are consistently met. Lead front‐to‐back operational support for CDSClear‐aligned and non‐aligned applications and infrastructure, maintaining day‐to‐day service stability.
Build strong working relationships with CDSClear First Line Risk, Operations, and Customer Success teams, ensuring functional and operational requirements. Proactively align IT teams with business and production events, ensuring required IT activities are identified, planned, and performed effectively.
Own and maintain standard operating procedures before, during, and after daily clearing sessions to meet service expectations of LCH members and clients. Run CDSClear test environments (IUA, EUA), ensuring availability, performance, and stability targets are met across all supported applications.
Supervise CDSClear IT Support team activity and optimise workload allocation across BAU support, project work, shift coverage, on‐call duties, and business events. Coordinate and implement Disaster Recovery testing, ensuring compliance with Business Continuity and resilience standards.
Lead incident management activities, including timely escalation, cross‐team coordination, resolution, and remediation. Own organisational change for CDSClear applications, coordinating delivery schedules, aligning with the enterprise change calendar, and ensuring quality gates are met prior to deployment.
Drive a continuous improvement culture to strengthen production stability and operational efficiency. Contribute to IT Change and Governance forums to prioritise enhancements supported by clear cases. Collaborate with development teams to improve release reliability and automation, using the approved LSEG DevOps toolset.
Lead capacity and performance management, improving monitoring capabilities to ensure platforms scale in line with business growth, increased volumes, and new product launches. Maintain hands‐on technical expertise across the CDSClear estate, including Unix, SQL, Control‐M, web services, and networking technologies. Exposure to AWS is advantageous.
Coordinate IT risk management activities for the CDSClear information system, including remediation of risk appetite actions and Internal Audit findings. Act as the primary IT interface to Information Security, ensuring vulnerabilities across applications and infrastructure are identified, prioritised, and remediated.
Application Support Engineer in London employer: London Stock Exchange Group
At London Stock Exchange Group, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration. As a Lead Java Engineer in our Risk Platform team, you will have access to unparalleled growth opportunities, working alongside industry experts in a vibrant London setting that champions diversity and professional development. Join us to make a meaningful impact while enjoying competitive benefits and a supportive environment that values your contributions.
Contact Details:
London Stock Exchange Group Recruitment Team
