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- Tasks: Lead operational excellence initiatives and manage cross-functional projects to enhance performance.
- Company: Join LSEG, a global leader in financial markets infrastructure and data services.
- Benefits: Enjoy healthcare, retirement planning, paid volunteering days, and wellbeing initiatives.
- Why this job: Be part of a dynamic team driving sustainable growth and innovation in finance.
- Qualifications: Master Black Belt in Six Sigma and strong analytical skills required.
- Other info: We celebrate diversity and are committed to creating an inclusive workplace.
The predicted salary is between 48000 - 72000 £ per year.
Role Purpose: This role is responsible for leading the Operational Excellence Delivery along with Global Process ownership for the Group. Key relationships with Group Leaders throughout D&A, Capital Markets, FTSE, Group Sales, Risk and Finance to deliver operational excellence to these teams. The role is responsible for delivery of financially viable business cases which transform the organisation performance and contribute to the achievement of the GSOs.
Role Responsibilities:
- Develop outline OE opportunities into full business cases for prioritisation and investment reviews.
- Lead the OE team in the prioritisation, design, development and implementation of cross functional OE projects and programmes.
- Deliver outcomes aligned to our Group Strategic Objectives to improve customer experience, realise process efficiencies, reduce costs through the implementation of OE initiatives.
- Identify opportunities for automation and digitisation and integrate these into the OE delivery.
- Manage the delivery of multiple, complex OE initiatives across businesses and functions utilising the full range of OE tools and techniques.
- Operate as a change agent by identifying, communicating and delivering on key transformation initiatives.
- Act as a partner with senior leadership aiming to develop operational excellence, process capability, continuous improvement and customer satisfaction.
- Support the development of LSEG executives, managers and employees as they seek to manage processes, data, and products.
- Teach, train, coach, and mentor employees who will drive OE implementations.
- Proactively support Global Process Owners (GPOs) in maturing the end-to-end ownership of key enterprise processes.
- Be recognised as CoE for GPOs and be the driving force behind delivering recognised value for LSEG.
- Line manage the Core OE delivery team and be responsible for developing the capability of the team in deploying OE tools and techniques across the business.
Expertise & Experience:
- Master Black Belt certification in Six Sigma.
- Held financial accountability for projects.
- Forward thinker with experience in automation, technology and the knowledge of operational excellence to drive these initiatives.
- Strong analytical skills with a quantitative background.
- Customer centric in delivering value.
- Able to educate senior levels of the organisation.
- Change agent with the ability to influence and drive change in a regulated environment.
- Results driven, achieved through collaboration, teamwork and developing partnerships across multiple business units and lines.
LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day.
Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business.
LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives. We are proud to be an equal opportunities employer.
Head of Operational Excellence and GPO employer: London Stock Exchange Group
Contact Detail:
London Stock Exchange Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Operational Excellence and GPO
✨Tip Number 1
Network with professionals in the operational excellence field, especially those who have experience in financial markets. Attend industry events or webinars to connect with potential colleagues and leaders at LSEG.
✨Tip Number 2
Familiarise yourself with the latest trends in automation and digitisation within operational excellence. Being able to discuss these topics knowledgeably during interviews will demonstrate your forward-thinking approach.
✨Tip Number 3
Prepare to showcase your experience in leading cross-functional teams and delivering complex projects. Use specific examples that highlight your results-driven mindset and ability to influence change.
✨Tip Number 4
Understand LSEG's core values of Integrity, Partnership, Excellence, and Change. Be ready to articulate how your personal values align with theirs and how you can contribute to their mission of driving financial stability.
We think you need these skills to ace Head of Operational Excellence and GPO
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly understand the responsibilities and requirements of the Head of Operational Excellence and GPO position. Tailor your application to highlight relevant experiences that align with the role's focus on operational excellence and process improvement.
Highlight Relevant Experience: In your CV and cover letter, emphasise your experience with Six Sigma methodologies, project management, and any previous roles where you led cross-functional teams. Use specific examples to demonstrate your ability to deliver results and drive change.
Showcase Analytical Skills: Given the importance of analytical skills in this role, include examples of how you've used data to inform decisions or improve processes. Mention any tools or techniques you are proficient in that relate to operational excellence.
Express Your Vision: In your cover letter, articulate your vision for operational excellence within the organisation. Discuss how you would approach the role and what initiatives you would prioritise to enhance customer experience and process efficiencies.
How to prepare for a job interview at London Stock Exchange Group
✨Showcase Your Leadership Skills
As the Head of Operational Excellence and GPO, you'll need to demonstrate strong leadership capabilities. Prepare examples of how you've successfully led teams in the past, particularly in driving change and implementing operational excellence initiatives.
✨Highlight Your Analytical Expertise
Given the role's focus on developing business cases and identifying process efficiencies, be ready to discuss your analytical skills. Bring specific examples of how you've used data to drive decisions and improve processes in previous roles.
✨Emphasise Change Management Experience
This position requires acting as a change agent. Be prepared to share experiences where you've influenced change within an organisation, especially in regulated environments. Discuss the strategies you employed to gain buy-in from stakeholders.
✨Demonstrate Customer-Centric Thinking
The role is heavily focused on improving customer experience. Think of instances where you've prioritised customer needs in your projects. Be ready to explain how your initiatives have added value to customers and contributed to overall business success.
