Head of AI Workforce Transformation

LSEG (London Stock Exchange Group) is more than a diversified global financial markets infrastructure and data business. We are dedicated, open-access partners with a commitment to excellence in delivering the services our customers expect from us. With extensive experience, deep knowledge and worldwide presence across financial markets, we enable businesses and economies around the world to fund innovation, manage risk and create jobs. It’s how we’ve contributed to supporting the financial stability and growth of communities and economies globally for more than 300 years.

Through a comprehensive suite of trusted financial market infrastructure services – and our open-access model – we provide the flexibility, stability and trust that enable our customers to pursue their ambitions with confidence and clarity. LSEG is headquartered in the United Kingdom, with significant operations in 70 countries across EMEA, North America, Latin America and Asia Pacific. We employ 25,000 people globally, more than half located in Asia Pacific.

OUR PEOPLE: People are at the heart of what we do and drive the success of our business. Our culture of connecting, creating opportunity and delivering excellence shape how we think, how we do things and how we help our people fulfil their potential. We embrace diversity and actively seek to attract individuals with unique backgrounds and perspectives. We break down barriers and encourage teamwork, enabling innovation and rapid development of solutions that make a difference. Our workplace generates an enriching and rewarding experience for our people and customers alike. Our vision is to build an inclusive culture in which everyone feels encouraged to fulfil their potential.

We know that real personal growth cannot be achieved by simply climbing a career ladder – which is why we encourage and enable a wealth of avenues and interesting opportunities for everyone to broaden and deepen their skills and expertise. As a global organisation spanning 70 countries and one rooted in a culture of growth, opportunity, diversity and innovation, LSEG is a place where everyone can grow, develop and fulfil your potential with meaningful careers.

ROLE PROFILE: As Head of AI Workforce Transformation, you will own LSEG's enterprise strategy for understanding, designing, and managing the workforce implications of AI. You will set the frameworks, guardrails, and design authority that enable divisions to act consistently and at pace. Operating as a strategic advisor to the CPO, ExCo, AI COE and divisional leadership, you will build and enable a hub-and-spoke model that embeds AI workforce transformation capability across Business People Partners, Country People Partners and the broader People Function.

KEY ACCOUNTABILITY PILLARS:

• Enterprise AI Workforce Strategy: Own LSEG's multi-year AI workforce transformation roadmap, aligned to the Group AI Strategy and People Function priorities. Translate AI strategy into clear workforce, skills and organisational implications. Lead task-level decomposition of work - identifying where AI augments, automates or fundamentally reshapes roles and decisions. Define how productivity gains from AI are measured and how they translate into workforce capacity, redeployment or investment decisions.
• Organisation & Job Redesign: Set enterprise principles and guardrails for human + AI task allocation and role redesign. Prevent fragmented, inconsistent job redesign across LSEG divisions. Accelerate transition to skills-based and dynamic workforce models – aligned with workforce planning journey. Define accountability, human oversight and escalation frameworks for AI-augmented work.
• Change, Adoption & Leadership Enablement: Lead the enterprise AI change and adoption strategy including adoption of general AI technology, coordinating between Engineering, AI COE, Learning and Communications teams. Enable leaders and managers to operate effectively in AI-augmented environments. Redefine managerial accountabilities, performance expectations and spans of control. Drive employee trust, behavioural change and new ways of working at scale.

KEY RESPONSIBILITIES:

• Define and own LSEG's enterprise AI workforce transformation strategy, aligning with the Group AI Strategy and People Priorities.
• Build and lead a Centre of Excellence function - a small, high-leverage team acting as design authority and strategic engine for AI-related workforce change across the Group.
• Lead task-level decomposition of work across key functions, identifying where AI augments, automates or reshapes roles and decisions.
• Develop and govern enterprise frameworks for job and organisation redesign in an AI-enabled environment, ensuring consistency and accountability across divisions.
• Act as strategic advisor and design authority to CPO, ExCo and divisional leaders on all AI workforce transformation decisions.
• Upskill and enable Business People Partners (BPPs), and Country People Partners (CPPs) to confidently support their business leaders through AI-related workforce change, operating a hub-and-spoke delivery model.
• Design and execute the enterprise AI change and adoption strategy, embedding trust and behavioural change at scale.
• Support and partner with People COE to redefine managerial accountabilities, performance expectations and people leader operating models for an AI-augmented environment.
• Support and accelerate AI workforce governance, ensuring human oversight, accountability frameworks and regulatory compliance are embedded in all decisions.
• Build and maintain external partnerships and intelligence networks, drawing on best practice from peers, vendors (including Anthropic, OpenAI, Microsoft) and research institutions.
• Operate as a cross-functional connector across People, Engineering, Finance, Risk and Data to ensure coherent enterprise-wide execution.

SKILLS AND EXPERIENCE:

• Significant Experience of senior HR, People Strategy or Organisational Transformation roles.
• Proven track record leading large-scale, complex workforce transformation programmes - including operating model redesign, capability building and culture change.
• Deep understanding of AI's impact on the workforce - including skills displacement, job architecture evolution, and the ethics of AI in people decisions.
• Experience influencing and advising at ExCo and Board level on people strategy; outstanding executive presence and communication skills.
• Strong commercial acumen, able to connect people strategy to business outcomes, productivity metrics and shareholder value.
• Demonstrable capability in change management at enterprise scale including communications, stakeholder engagement and cultural embedding.
• Experience in financial services, fintech, data & analytics or technology sectors preferred.
• Experience deploying AI tools within people processes (talent acquisition, performance management, workforce planning, L&D) at scale.
• Working knowledge of EU AI Act high-risk classification requirements and their application to HR/People decisions.
• Track record of managing strategic vendor or technology partnerships at the C-suite level.
• Familiarity with skills-based organisation models, talent marketplace platforms or workforce analytics tools (e.g. Gloat, Eightfold, Techwolf, Workday, Visier).

Career Stage: Group Director

Join us and be part of a team that values innovation, quality, and continuous improvement. If you're ready to take your career to the next level and make a significant impact, we'd love to hear from you.