External Workforce - Business Analyst (FTC)

Business Analyst / Process Subject Matter Expert role to support the management of our external workforce in line with the LSEG External Workforce Policy (July 2025). The role works closely with stakeholder groups to understand current processes and define an end‑to‑end external worker management process. The role will define and implement change‑management activities for people, process, and system implementation; develop standard operating procedures and controls; and own and support the adoption of the Vendor Management System to deliver business requirements and product strategy. Collaboration with Hiring Managers, Procurement, Engineering, and Colleague Services teams is essential to deliver an efficient, optimised process for the full lifecycle of LSEG’s external workforce.

1‑year fixed‑term contract.

Responsibilities

• Actively collaborate with external workforce leadership teams to define and manage the processes for onboarding, managing, and exiting all external workers, ensuring compliance with the External Workforce Policy and implementing identified controls to drive efficiencies.
• Support BAU operations teams by defining and monitoring required service levels and quality, and driving better experiences at LSEG.
• Build and maintain strong relationships with BAU operations teams and vendors to support day‑to‑day activity and overall strategy.
• Participate in workshops with stakeholders to define external workforce processes and associated controls.
• Translate target state processes into detailed requirements and work with vendor and LSEG engineering teams to implement the Vendor Management System and controls.
• Drive solutions to overcome challenges, issues, and barriers related to the management of our external workforce.
• Support user training by building training content and delivery.
• Support testing teams with required context and build end‑to‑end test cases and execution.
• Build a lasting and productive relationship with the MSP vendor to support issue resolution and drive service quality.

Qualifications

• Proven success as a Business Analyst / Process SME within external workforce management process areas, with the ability to review, analyse and recommend next steps using service level data.
• Ability to identify customer needs and uncover opportunities to improve customer experience.
• Strong stakeholder management with the ability to influence at a cross‑functional level.
• Confidence to work in a dynamic and fast‑paced environment.
• Ability to work independently with strong problem‑solving skills.
• Proactive and positive approach to enhancing customer satisfaction.
• Analytical mindset to utilise data and simplify complex problems.
• Working knowledge of leading Vendor Management Systems (e.g., SAP Fieldglass, Workday VNDLY).

Advantages: knowledge of Workday HCM system.

Strong written and spoken English skills required.

Equal Opportunities

We are a proud equal opportunities employer. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. We will accommodate religious practices and disabilities reasonably and in accordance with applicable law.