External Workforce - Business Analyst

LSEG (London Stock Exchange Group) is more than a diversified global financial markets infrastructure and data business. We are dedicated, open-access partners with a commitment to excellence in delivering the services our customers expect from us. With extensive experience, deep knowledge and worldwide presence across financial markets, we enable businesses and economies around the world to fund innovation, manage risk and create jobs. It’s how we’ve contributed to supporting the financial stability and growth of communities and economies globally for more than 300 years.

Through a comprehensive suite of trusted financial market infrastructure services – and our open-access model – we provide the flexibility, stability and trust that enable our customers to pursue their ambitions with confidence and clarity. LSEG is headquartered in the United Kingdom, with significant operations in 70 countries across EMEA, North America, Latin America and Asia Pacific. We employ 25,000 people globally, more than half located in Asia Pacific.

Our People

People are at the heart of what we do and drive the success of our business. Our culture of connecting, creating opportunity and delivering excellence shape how we think, how we do things and how we help our people fulfil their potential. We embrace diversity and actively seek to attract individuals with unique backgrounds and perspectives. We break down barriers and encourage teamwork, enabling innovation and rapid development of solutions that make a difference. Our workplace generates an enriching and rewarding experience for our people and customers alike. Our vision is to build an inclusive culture in which everyone feels encouraged to fulfil their potential.

Purpose of the role

The Business Analyst / Process Subject Matter Expert role is supporting the management of our external workforce in line with LSEG External Workforce Policy which was implemented in July 2025. The role is key to work closely with multiple stakeholder groups to understand current process/exceptions followed and define an end-to-end External worker management process. The role holder will be fully involved to define and implement the required change management activities relevant to People, Process and System implementation activities. Define required process, standard operating procedures and controls to establish a robust external worker management process. Will own and support the adoption of our Vendor Management System to drive business requirements and support in the delivery of the product strategy. Collaborating with Hiring Managers, Procurement, Engineering and Colleague Services teams to ensure delivery of an efficient and optimised process for the end-to-end lifecycle of LSEG’s external workforce.

Role Summary

• Actively collaborate with External workforce leadership teams and be responsible to define and manage the process to onboard, manage and exit all external workers, ensuring compliance with the External Workforce Policy and implementation of identified controls to drive efficiencies.
• Support the BAU operations teams by defining and monitoring required service levels, quality and driving better experiences at LSEG.
• Build and maintain a strong relationship with the BAU Operations teams and vendors as part of day-to-day activity and in support of the overall strategy.

What you'll be doing

• Actively participate in workshops with various stakeholders to define External workforce process and associated controls.
• Translate the target state processes to detailed requirements and work with Vendor and LSEG Engineering teams to implement Vendor Management System and controls.
• Drive solutions to overcome challenges, issues and barriers related to the management of our external workforce.
• Support user training by building required training content and delivery.
• Support Testing teams with required context and build end-to-end test case and execution.
• Building a lasting and productive relationship with the MSP vendor to support issue resolution and drive service quality.

What You'll bring

• Proven success as Business Analyst / Process SME within External workforce management process areas, with the ability to review, analyse and recommend next steps with service level data.
• Ability to identify customer needs and uncover opportunities to improve customer experience.
• Strong stakeholder management with the ability to influence at a cross functional level.
• Confidence to work in a dynamic and fast-paced environment.
• Ability to work independently with strong problem-solving skills.
• Proactive and positive approach to enhancing customer satisfaction.
• Analytical mindset to utilise data and simplify complex problems.
• Working knowledge of leading Vendor Management Systems (e.g. SAP Fieldglass, Workday VNDLY etc.)
• Advantages to have working knowledge of Workday HCM system.
• Strong written and spoken English skills required.

Career Stage: Senior Associate

London Stock Exchange Group (LSEG) Information:

Join us and be part of a team that values innovation, quality, and continuous improvement. If you're ready to take your career to the next level and make a significant impact, we'd love to hear from you. LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.

Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.

Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce.

We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone’s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.

You will be part of a collaborative and creative culture where we encourage new ideas. We are committed to sustainability across our global business and we are proud to partner with our customers to help them meet their sustainability objectives. Our charity, the LSEG Foundation provides charitable grants to community groups that help people access economic opportunities and build a secure future with financial independence. Colleagues can get involved through fundraising and volunteering.

LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.