Developer Enablement Specialist | Nottingham, UK

Are you passionate about making developers' lives easier, faster, and more fulfilling? Do you dream of streamlining workflows, squashing bugs, and fueling innovation? We are on a mission to enhance our engineering culture by building a world-class Developer community that is the industry standard!

In this role, you will join the Developer Success Team as a Developer Enablement Specialist. This team acts as a gateway to the Engineering Excellence & Productivity engineers, operations, and compliance teams, focusing on enabling our DevOps teams to accelerate new software or features to production.

Key activities include:

• Supporting all central requirements and changes via aligned EXP squads, either by explicitly implementing the technical change or leading coordinated efforts.
• Ensuring adherence to tooling standards and automating operational tasks.
• Supporting Compliance, Security Controls, and Risk Management.
• Maintaining IT operations performance and error risk within SLAs.
• Reviewing operating metrics to identify improvement opportunities.

Essential Skills

• Understanding of DevOps/DevSecOps principles, including CI/CD.
• Knowledge of developer tools like GitLab, Jenkins, Docker, Kubernetes.
• Understanding of taxonomy, metadata, and information architecture.
• Ability to analyze data usage and optimize knowledge management systems.
• Basic knowledge of databases.
• Experience with Knowledge Management Tools (e.g., Confluence, SharePoint, Teams, Stack Overflow), including administration and configuration.
• Experience with PPM Tools (e.g., Jira, Asana, Clarity).
• Proficiency with presentation tools like MS PowerPoint, Lucid Chart.
• Experience organizing technical events and campaigns.
• Experience collecting feedback via surveys.
• Content creation and video editing skills are a plus.
• Previous experience in project support, coordination, or delivery roles.
• Knowledge of software development support, QA, or emerging technology governance.

Preferred Skills

• Integration of knowledge systems with organizational applications.
• Performance evaluation of knowledge-based systems.
• Hands-on experience with Confluence, SharePoint, Stack Overflow.
• Experience with scripting languages like Python.
• Strong communication and documentation skills in English.
• Ability to work independently and in teams, managing multiple priorities.
• Motivated, proactive, customer-focused, and committed to team goals.

Key Competencies

• Knowledge structuring using ontologies and taxonomies.
• Developing and maintaining accurate knowledge bases.
• Designing and implementing knowledge systems.
• Content curation and gap analysis for knowledge management.
• Applying NLP techniques for natural language interaction.
• Building and training language models.
• Implementing effective search functionalities.
• Problem-solving and innovative thinking.
• Client interaction and issue resolution.
• Relationship building and communication skills.
• Ensuring quality standards and objectives are met.

Education & Professional Skills

• Curiosity about new technologies and tools, with creative and initiative-taking mindset.
• Strong English editing, reading, and writing skills.
• Excellent communication and collaboration abilities.
• Commitment to DevOps/DevSecOps culture.
• Familiarity with Agile methodologies.

Detailed Responsibilities

• Design and develop knowledge management systems for organizational knowledge sharing.
• Integrate data sources into structured knowledge bases.
• Create and curate technical content across media.
• Enhance search and retrieval features for developer use.
• Curate relevant knowledge resources and collaborate with SMEs.
• Maintain organized repositories and facilitate knowledge-sharing forums.
• Track and report on knowledge adoption metrics.
• Provide training and support for knowledge management tools.
• Update and improve knowledge artifacts and strategies.
• Engage with global teams across time zones.
• Participate in project activities and ensure documentation updates.
• Deliver high-quality customer service and follow IT procedures.

LSEG is a leading global financial markets infrastructure and data provider. Our purpose is to drive financial stability, empower economies, and enable sustainable growth. Our values of Integrity, Partnership, Excellence, and Change underpin our purpose and guide our actions. Working with us means being part of a diverse, collaborative, and innovative culture committed to sustainability and supporting a green economy.

We offer tailored benefits including healthcare, retirement plans, volunteering days, and wellbeing initiatives. We are an equal opportunities employer, committed to diversity and inclusion, and to accommodating individual needs.