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For Companies At a Glance
- Tasks: Manage client satisfaction and provide training for Investment Bankers.
- Company: Join LSEG, a global leader in financial markets and data solutions.
- Benefits: Enjoy healthcare, retirement planning, paid volunteering days, and wellbeing initiatives.
- Why this job: Be part of a dynamic culture that values individuality and sustainability.
- Qualifications: Experience in financial markets and excellent interpersonal skills required.
- Other info: Hybrid work model with onsite visits and remote training opportunities.
The predicted salary is between 43200 - 72000 £ per year.
We provide first class financial information and world class analytics to analyse, compile and sort financial information, to allow our clients to take the right decision at the right time. We help stimulate performance and innovation for our clients, in a fast changing and challenging environment for the financial industry.
What will you be doing?
Satisfaction is key for us. Our Customer Success Managers are both product and workflow specialists and are of the utmost importance for our organization. You will be in charge of a portfolio of Investment Bankers, with the aim to ensure the full satisfaction of your users. You will be the main point of contact for our users and in charge of their onboarding and training. We live with our time and understand the need for a hybrid model made of onsite visits and remote trainings. As such, you will coordinate and organize the remote training offering of the team.
RESPONSIBILITIES
- Be an expert on your field(s) and advise clients on their respective workflows
- Train users on the different tools of LSEG Solutions
- Ensure client satisfaction during the whole Client Life Cycle
- Contribute to the improvement of our tools and data by feeding back client needs and suggestions to our product team
- Identify additional sales opportunities
- Organize and coordinate our digital training offering
- Run high level meetings with C+ stakeholders or heads of department to conduct satisfaction review plans
What experience will you bring?
- Experience within the financial markets
- Knowledge of Sell Side / Investment Banking
- Customer Centric Focus
- Excellent interpersonal skills
- Optimist, client oriented, organized, passionate, proactive!
- Fluency in English and ideally one language among French, Italian, German, Spanish
LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth. Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.
Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity.
LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives. We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone's race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law.
Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.
Customer Success Manager - London Stock Exchange Group employer: London Stock Exchange Group
Contact Detail:
London Stock Exchange Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager - London Stock Exchange Group
✨Tip Number 1
Familiarise yourself with the financial markets and the specific tools used by Investment Bankers. Understanding their workflows will not only help you in interviews but also demonstrate your commitment to the role.
✨Tip Number 2
Network with current or former Customer Success Managers in the financial sector. They can provide insights into the role and share tips on how to excel, which could give you an edge during the selection process.
✨Tip Number 3
Prepare to discuss your experience with client satisfaction and how you've handled challenging situations in the past. Highlighting your problem-solving skills will resonate well with the expectations of this role.
✨Tip Number 4
Showcase your ability to adapt to hybrid working models. Be ready to discuss how you would manage both onsite visits and remote training effectively, as this is a key aspect of the position.
We think you need these skills to ace Customer Success Manager - London Stock Exchange Group
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Customer Success Manager at the London Stock Exchange Group. Tailor your application to highlight relevant experience in client management and financial markets.
Highlight Relevant Experience: In your CV and cover letter, emphasise your experience within the financial markets, particularly in investment banking or similar roles. Showcase your customer-centric focus and any previous successes in client satisfaction.
Showcase Interpersonal Skills: Given the importance of interpersonal skills for this role, provide examples in your application that demonstrate your ability to communicate effectively with clients and stakeholders. Mention any experience in training or onboarding users.
Align with Company Values: Research LSEG's values of Integrity, Partnership, Excellence, and Change. In your application, reflect how your personal values align with theirs and how you can contribute to their mission of driving financial stability and sustainable growth.
How to prepare for a job interview at London Stock Exchange Group
✨Know Your Financial Markets
Make sure you brush up on your knowledge of the financial markets, especially the Sell Side and Investment Banking sectors. Being able to discuss current trends and challenges will show your expertise and understanding of the industry.
✨Demonstrate Customer-Centric Focus
Prepare examples from your past experiences where you successfully ensured client satisfaction. Highlight your ability to understand client needs and how you’ve gone above and beyond to meet them.
✨Showcase Your Interpersonal Skills
Since this role involves training and onboarding users, be ready to demonstrate your excellent interpersonal skills. Practice explaining complex concepts in a simple way, as this will be crucial during your interview.
✨Prepare for High-Level Discussions
Given that you'll be running meetings with C+ stakeholders, think about how you would approach these discussions. Prepare to talk about how you would handle feedback and suggestions from clients to improve tools and services.
