Customer Assurance Manager

Overview

The group is a function within the business with a global remit, whose primary purpose is to eliminate financial and third party exposure both to LSEG and our Clients by the correct licensing of services, including platforms and content. The group works with local businesses and across LSEG businesses.

Responsibilities

• Establish an area of expertise and excellence in datafeeds and data control, while offering positive and proactive consultancy to our internal and external Clients on all compliance issues.
• Work with local and national units and management to identify clients for review.
• Plan and conduct compliance reviews ensuring the relevant client operations, systems, products and environment, and related business objectives are understood.
• Report on results of compliance reviews and audits.
• Review and analyze new business principles affecting compliance issues.
• Establish an area of expertise in usage rights defined within the Master Agreements, and apply those rights to Individual, Enterprise and Redistribution usage within different scenarios.
• Maintain autonomy to the Business at all times.
• Ensure our Clients adhere to our business principles.
• Ensure the business closes any compliance exposure by implementing the correct licence and exchange permissioning.
• Advise the client on DACS best practice permissioning to minimise any potential exposure to either LSEG or 3rd Party licensing.

Scope and Impact

All clients within the assigned region (EMEA, Americas or Asia) with global as required.

Behavioural Competencies

• Written Communication
• Collaborating across Boundaries
• Driving Results
• Focusing on Customers
• Inspiring Others
• Analytical Thinking
• Inquisitive mindset – “but why?”

Required Skills & Experience

• Knowledge and understanding of the financial services industry including key organisation user types and process flow between front, mid and back office.
• Understanding of the exchanges, how they operate, how they licence the use of their data and where customers can fall foul of their terms of business.
• Experience of working for or with an Exchange in the past – a distinct advantage.
• Understanding of LSEG product line, infrastructure and associated control systems, including sales practices, product pricing, customer administration and sales systems/processes.
• Strong verbal and written communication skills to confidently make a case from a compliance perspective, and communicate internally and externally to ensure this perspective has credibility and is acted upon.
• Good analytical skills with the ability to link seemingly unrelated subjects in order to draw compliance conclusions.
• Ability to prioritise and multi‑task while managing a large number of stakeholders with differing priorities.
• Ability to work successfully in a team environment.
• Effective communication with team members and contacts, in and outside the company.
• Markets Data experience.
• Analytical and diligent experience.
• Proven track record of client exposure / engagement.

Desired Skills & Experience

• Educated to a Degree level (MBA an advantage); or equivalent experience.
• Audit qualifications – an advantage.
• Additional languages beyond English, with German specifically advantageous.
• Audit experience with other vendors or exchanges.

Career Stage

Manager

Benefits

LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.

Equal Opportunity

We are proud to be an equal opportunities employer. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. We can reasonably accommodate applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs.