At a Glance
- Tasks: Lead the design of beautiful customer journeys and user experiences.
- Company: Join LSEG, a global leader in financial markets infrastructure.
- Benefits: Enjoy flexible working, healthcare, retirement planning, and paid volunteering days.
- Other info: Be part of a creative team that values diversity and personal growth.
- Why this job: Make a real impact by crafting innovative solutions for diverse users.
- Qualifications: Experience in service design, UX principles, and strong communication skills.
The predicted salary is between 51750 - 63250 £ per year.
The LSEG Design UX team is seeking a talented, user obsessed, visually inspired, Lead Experience Designer to develop simply beautiful customer journeys and UX experiences for our customers.
Want to join, give, and learn from, a diverse, creative, passionate, multi-disciplinary team of Service Designers, UX designers, visual designers and frontend developers?
We love turning complex experience problems into elegant, innovative, and useful solutions that meet our customers needs.
Being a customer centred team, means we craft high-quality user focused, re-usable experiences.
We embrace hybrid working and use digital tools to innovate, communicate, and share, while knowing the value of face-to-face meetings and when to be there in person to build networks and positively influence.
Imagine being a lead designer in our team, you'll be fundamental to leading and delivering strategic, LSEG-wide customer experience initiatives.
You'll work collaboratively with the team to craft concepts and deliver responsive design experiences for LSEGs digital ecosystem.
Involving the end user in your designs and liaising directly with product owners, technical architects and technology partners, we also like to mix quantitative analysis to the qualitative feedback loop.
Taking ownership to drive consistency of UX, while being inspired by our strong Brand architecture, you can call on the expertise of our dedicated Experience Fundamentals function and use our Design System to accelerate you in our agile working practices.
This role should attract a highly creative teammate at pace with the latest service design and interaction design trends as well as a deep knowledge of user experience principles.
Leading by example, imagine delivering conceptual designs, customer journey maps, heuristic analysis and hands on delivery out to customers, and caring and defending your vision and design decisions against the balance of user needs, Brand experience, technical constraints and business needs.
Do you want to?
- Deliver innovative, end-to-end Service user experiences across LSEGs digital enterprise experiences.
- Inspire and provide creative designs that are beautiful, clear, useful, easy-to-use, innovative, and efficiently built
- Be the advocate for user experience in discussions with business teams, development teams and leadership.
- Happy standing by your concepts but also in finding a way forward by collaborating with shared goals in mind.
- Giving life to your designs through customer journeys, wireframes, interactive prototypes, detailed design screens and break points for an agile team environment.
- Expertise in stakeholder management and workshop leadership over several months of in-depth service design development
- You take joy in blending qualitative and quantitative feedback into your ideas.
- Expertise in user design principles, information architecture, heuristic analysis and search experiences
- Excellent written and verbal communication and not forgetting captivating storytelling skills.
- Detailed knowledge of user-centred design principles and a love of working them into your work.
- Skills in blending qualitative and quantitative data into designs
- Flamboyance (or even just quiet confidence) in Figma.
- Agility in working within a multi-discipline team to find a way to a great solution.
- Bachelor's degree in Service design, Interaction Design, Information Design, Product Design or equivalent professional experience
Do you have other skills we might also want to hear about?
- You're organised and love attending to detail
- Holding high design standards in a lean, fast-paced environment
- Inclusive in your approach to design with empathy and accessibility on your mind as you work.
- Data first personas are intellectually stimulating to you, and you cannot wait to start engaging with them to make a difference.
- You know your 'definition of ready' and when to size t-shirt
LSEG (London Stock Exchange Group) is more than a diversified global financial markets infrastructure and data business.
We are dedicated, open-access partners with a dedication to excellence in delivering the services our customers expect from us.
With extensive experience, deep knowledge and worldwide presence across financial markets, we enable businesses and economies around the world to fund innovation, manage risk and create jobs.
It's how we've contributed to supporting the financial stability and growth of communities and economies globally for more than 300 years.
Through a comprehensive suite of trusted financial market infrastructure services - and our open-access model - we provide the flexibility, stability and trust that enable our customers to pursue their ambitions with confidence and clarity.
LSEG is headquartered in the United Kingdom, with significant operations in 70 countries across EMEA, North America, Latin America and Asia Pacific.
We employ 25,000 people globally, more than half located in Asia Pacific.
LSEG's ticker symbol is LSEG.
Our
People: People are at the heart of what we do and drive the success of our business.
Our culture of connecting, creating opportunity and delivering excellence shape how we think, how we do things and how we help our people fulfil their potential.
We embrace diversity and actively seek to attract individuals with unique backgrounds and perspectives.
We break down barriers and encourage teamwork, enabling innovation and rapid development of solutions that make a difference.
Our workplace generates an enriching and rewarding experience for our people and customers alike.
Our vision is to build an inclusive culture in which everyone feels encouraged to fulfil their potential.
We know that real personal growth cannot be achieved by simply climbing a career ladder - which is why we encourage and enable a wealth of avenues and interesting opportunities for everyone to broaden and deepen their skills and expertise.
As a global organisation spanning 70 countries and one rooted in a culture of growth, opportunity, diversity and innovation, LSEG is a place where everyone can grow, develop and fulfil your potential with meaningful careers., LSEG is a leading global financial markets infrastructure and data provider.
Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.
Our purpose is the foundation on which our culture is built.
Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day.
They go to the heart of who we are and guide our decision making and everyday actions.
Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries.
However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce.
We are proud to be an equal opportunities employer.
This means that we do not discriminate on the basis of anyone's race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law.
Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.
You will be part of a collaborative and creative culture where we encourage new ideas.
We are committed to sustainability across our global business and we are proud to partner with our customers to help them meet their sustainability objectives.
Our charity, the LSEG Foundation provides charitable grants to community groups that help people access economic opportunities and build a secure future with financial independence.
Colleagues can get involved through fundraising and volunteering.
LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.
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Lead Service Experience Designer in City of Westminster employer: London Stock Exchange Group
At London Stock Exchange Group, we pride ourselves on being an exceptional employer that champions innovation and sustainability. Our collaborative work culture fosters professional growth, offering employees ample opportunities to develop their skills in a dynamic environment focused on sustainable investment. Located in the heart of London, we provide a vibrant workplace with access to industry-leading resources and a commitment to making a positive impact in the financial sector.
Contact Details:
London Stock Exchange Group Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Lead Service Experience Designer in City of Westminster
✨Show Off Your Portfolio
In the world of UX/UI design, your portfolio speaks volumes! Make sure it's packed with your best work and showcases your process, not just the final product. We want to see how you tackle design challenges, so consider adding case studies that reflect your thought process and user-centric approach.
✨Get Involved in Design Communities
Jump into local or online design meetups and workshops! Places like UXPA or local design events can be goldmines for networking and learning. Plus, mingling with fellow designers can introduce you to potential job openings that might not be listed elsewhere.
✨Tailor Your Applications
When you find a role that excites you, like the one at London Stock Exchange Group for a Lead Service Experience Designer, make your application count! Highlight specific projects and skills that directly relate to the job description. Hiring managers are looking for candidates who fit into their specific team, so show them you’re the one!
✨Leverage Social Media
Don't underestimate the power of social media in finding a UX/UI design job! Follow design leaders on platforms like Twitter or Instagram, share your work, and engage in conversations. It’s a great way to get noticed by recruiters and even catch wind of openings at companies like London Stock Exchange Group before they go live!
We think you need these skills to ace Lead Service Experience Designer in City of Westminster
Some tips for your application 🫡
Showcase Your Design Process:When you're applying for a UX/UI Design role like Lead Service Experience Designer at London Stock Exchange Group, make sure to include examples that clearly highlight your design process. We want to see not just the final product but also the journey that led you there—wireframes, user personas, and iterations demonstrate your thought process and user-centric approach!
Tailor Your Portfolio:A tailor-made portfolio is crucial for a full-time design role! Curate your best projects that align with the kind of work London Stock Exchange Group does. We suggest including 3-5 case studies that showcase a variety of skills such as wireframing, prototyping, and user testing to really make your application pop.
Craft a Compelling Cover Letter:Your cover letter should not just be a summary of your CV. Use it to express why you’re excited about UX/UI Design and what draws you specifically to London Stock Exchange Group. Mention any relevant experience, tools you’re proficient in (like Sketch or Figma), and how you can contribute to their projects.
Highlight Collaboration Skills:In the world of UX/UI Design, teamwork is crucial. Make sure to highlight any past experiences where you worked in cross-functional teams. Illustrate how you communicated design decisions and listened to feedback, as this will resonate well with the culture at London Stock Exchange Group.
How to prepare for a job interview at London Stock Exchange Group
✨Show Off Your Portfolio
When you're gunning for a full-time UX/UI design role, your portfolio is your best friend! Make sure you've got a solid selection of your work, showcasing not just the final designs, but the process behind them—think wireframes, user flows, and any user research you've conducted. During the interview with London Stock Exchange Group, be prepared to discuss your design decisions and how they solve specific user problems.
✨Prepare for Design Challenges
Expect to face some practical design tasks during your interview. London Stock Exchange Group might ask you to tackle a quick design challenge or critique an existing interface. Brush up on your problem-solving skills and try to articulate your thought process as you work through these scenarios. Showing how you approach a design problem is just as important as the final output!
✨Know the Tools of the Trade
Familiarise yourself with the tools commonly used in the industry—figma, Adobe XD, or Sketch should be second nature to you. Be ready to discuss your preferred tools during the interview and how they've shaped your design process at previous positions. This knowledge could give you an edge at London Stock Exchange Group!
✨Show Passion for User Experience
In a full-time UX/UI design role, having a genuine passion for improving user interactions can set you apart. Be prepared to share instances when you went above and beyond to ensure a great user experience in your previous projects. This will demonstrate that you’re not just a designer, but a user advocate, which is exactly what London Stock Exchange Group is looking for.
