At a Glance
- Tasks: Ensure crowd safety and enhance guest experiences at exciting events.
- Company: Join the London Stadium team, home of West Ham United and major events.
- Benefits: Competitive daily rate, flexible hours, and a vibrant work environment.
- Other info: Great opportunity for career growth and to work with diverse teams.
- Why this job: Be part of world-class events and make a real difference in crowd safety.
- Qualifications: Level 3 in Spectator Safety and SIA Door Supervisor Licence preferred.
The predicted salary is between 117 - 143 £ per hour.
London Stadium are looking for dedicated and experienced Crowd Safety Managers to join the event day safety team to assist in delivering world class events and experiences for guests. London Stadium is a multi-purpose venue that is the home of West Ham United Football Club and is also equipped to host concerts, Rugby Union and League, as well as top class athletics and other events.
The successful candidates will be working with the London Stadium Safety Officer, Deputy Safety Officers and the event day Crowd Safety Team to deliver safe and enjoyable events in accordance with the Spectator Safety Policy, relevant legislation and the venue safety certificate. As a member of the team you will play a key part in enhancing the customer experience for our guests as well providing guidance and leadership to the team you will be overseeing.
You should have a minimum of Level 3 in Spectator Safety, as well as a SIA Door Supervisor Licence (where required) for specific roles leading SIA steward teams (if applicable), and have worked in at a similar level in a similar venue. You should have experience of leading a team, with strong communication skills, a friendly and approachable manner, and have focus on providing excellent customer service.
We would be interested in hearing from you if you have experience working in response teams or within hospitality-focused security environments with a focus on great customer service.
All applicants must be over 18 years of age. Successful candidates must commit to working 80% of the events at London Stadium. We would ask you to commit to any additional training required such as customer service and online event specific inductions. This role is subject to a Disclosure and Barring Service record check if you do not hold a SIA licence.
We want our workforce to be representative of all sections of society, and encourage applications from all parts of the community. We know that it’s the difference in our people that make the difference to our performance.
As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the essential criteria for our vacancies.
If you would like a version of any of the application material in an alternative format, require any assistance to complete your application or would like to inform us of anything we need to take into consideration during our shortlisting process (for example due to a disability), please do not hesitate to contact us by phone on 0208 522 6000 or by email to recruitment@londonstadium185.com.
Event Day Crowd Safety Managers employer: London Stadium
London Stadium is an exceptional employer that offers a dynamic and supportive work environment for Facilities Operatives. With a strong focus on employee development, competitive benefits including private medical insurance, generous leave policies, and opportunities to engage in exciting events, you will thrive in a role that not only values your contributions but also encourages personal growth. Join us at this iconic venue where your efforts directly impact the success of major sporting and entertainment events.
StudySmarter Expert Advice🤫
We think this is how you could land Event Day Crowd Safety Managers
✨Get Involved with Local Security Events
Check out local security forums or events happening in your area. These gatherings are great for meeting pros in the field, getting insider info about temporary roles, and building your visibility in the security-services community.
✨Connect with Security Suppliers and Agencies
Temporary positions in security often come from agencies that specialise in placing candidates. Reach out to these agencies directly and let them know you’re available. Often, they can put you forward for roles faster than traditional job applications!
✨Keep Your Skills Up to Date
Stay sharp with your security knowledge! Consider brushing up on your certifications or attending short courses that might be relevant to temporary roles. This will show potential employers, like London Stadium, that you’re committed and ready to hit the ground running.
✨Don't Forget to Apply on Our Website!
When you find roles that catch your eye, don’t forget to apply through our website! It streamlines the process and increases your chances of getting noticed. Agencies love it when candidates show initiative!
We think you need these skills to ace Event Day Crowd Safety Managers
Some tips for your application 🫡
Show Off Your Security Skills:When applying for a temporary role in security services, make sure to highlight any relevant skills or certifications you have—like SIA (Security Industry Authority) licences or first aid training. We want to see your qualifications shine through so that we know you’re ready to jump in and keep things safe!
Tailor That CV for Security:Your CV should reflect your experience directly related to security services. Include any past roles where you’ve managed safety, handled security equipment, or dealt with incident responses. Let’s make sure it’s bespoke to show that you're the perfect fit for the type of environment we work in at London Stadium.
Stay Clear on Availability:Since it’s a temporary position, we really need to know when you’re available to start and how flexible you can be with your hours. Be upfront about your schedule in your cover letter so we can assess whether it fits our needs. It’ll save us both a lot of time!
Use Real Examples in Your Cover Letter:Don’t just tell us you're attentive and reliable; share specific experiences that demonstrate those traits. Reference real incidents where you’ve successfully de-escalated a situation or dealt with a challenging scenario. This is your chance to show us what you’d bring to the table at London Stadium.
How to prepare for a job interview at London Stadium
✨Understanding Protocols
In the security services industry, it’s crucial to familiarise yourself with the relevant protocols and regulations in your area. Brush up on emergency procedures and reporting protocols, as interviewers might ask you scenario-based questions to assess your readiness for on-the-job situations.
✨Highlighting Flexibility
As this is a temporary role, emphasise your adaptability and willingness to jump in wherever needed. Talk about any previous temporary positions where you've successfully adjusted to new environments, showcasing your ability to handle diverse situations.
✨Showcasing Communication Skills
Good communication is key in security services, whether it's to de-escalate a situation or effectively report incidents. Be prepared to demonstrate your ability to communicate clearly and calmly, possibly through role-playing scenarios during the interview.
✨Knowledge of Security Tools
Familiarise yourself with the tools commonly used in security services, such as surveillance systems or access control software. If you've had experience with any specific technologies, be sure to mention them, as this could set you apart from other candidates.
